question

Information systems management is one of the functional areas that companies are organized around

answer

FALSE

question

Traditionally, companies are organized around four distinct functional areas. Which of the following is one of those areas?

answer

Supply cain management

question

Core business process?

answer

make-to-stock

question

The core business process common to most business organizations are order-to-cash, procure-to-pay and make-to-stock

answer

TRUE

question

the order-to-cash process entails subprocesses such as price and terms negotiations, issuing of the purchase order, receiving the goods, and receiving and paying the invoice.

answer

FALSE

question

Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as

answer

order-to-cash

question

creating a customer record, checking the customer's creditworthiness, creating an order, checking and allocating stock and shipping

answer

order-to-cash

question

process associated with buying good from external vendors

answer

procure-to-pay process

question

in the make-to-stock process, raw materials, subcomponents, and accessories are procured based on forecast, but actual manufacturing does not start until sales orders are received

answer

FALSE

question

after online retailer has finished creating a customer record what would be the next step for the retailer in an order-to-cash process

answer

check customer's creditworthiness

question

In the order-to-cash process, once "checking credit" is done, it is followed by

answer

creating an order

question

The make-to-order process uses the pull-based approach

answer

TRUE

question

According to the order-to-cash process, what would the next step be for an online retailer after creating an order for a customer

answer

allocate stock

question

The several processes associated with the acquiring of goods from external vendors are collectively referred to as the

answer

procure-to-pay

question

first step of the procure-to-pay process

answer

negotiate price and terms

question

in the procure-to-pay process, the negotiation of price and terms is followed by

answer

issuing the purchase order

question

step immediately after the purchase order is issued in the procure-to-pay process

answer

Goods are received

question

Receiving the goods is followed by______ in the procure-to-pay process

answer

receiving the invoice

question

In the _____ process, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from inventory

answer

make-to-stock

question

In the context of core business processes, what uses a push-based approach

answer

make-to-stock

question

raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received

answer

make-to-order

question

uses a pull-based approach

answer

make-to-order

question

typically the first step in the make-to-stock process

answer

procuring inputs

question

goods are typically produced under a make-to-order approach

answer

very expensive low-volume goods

question

goods are produced using the make-to-order approach

answer

commercial aircraft

question

Performed by the functional areas that process inputs and produce outputs

answer

Core activities

question

Core activity

answer

operations and manufacturing

question

Inbound logistics involves business activities associated with

answer

receiving and stocking raw materials, parts, and products

question

Assembly processes are

answer

operations and manufacturing activities

question

Outbound logistics activities focus on the

answer

distribution of end products within the order-to-cash business process

question

Administrative activities focus on the

answer

processes and decision making to orchestrate the day-to-day operations of an organization

question

The hardware and software that mush be implemented to support the application that the primary activities use are a part of the

answer

infrastructure activities

question

Human resource activities

answer

are classified as a support activity since the primary activities cannot be accomplished without the employees to perform them

question

Which of the following is a support activity

answer

technology development activities

question

Designing and developing applications that support the primary business activities are a part of the

answer

technology development activities

question

Information flow consists of information that is received from another organization.

answer

upstream

question

Information flow relates to the information that is produced by a company and sent along to another organization

answer

downstream

question

System that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization

answer

stand-alone applications

question

A legacy system is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using on large database

answer

FALSE

question

Legacy systems can prove problematic when information from multiple departmental systems is requried to support business processes and decision making.

answer

Quick Software Solutions has an automated system to track employee absence. It also uses a non-automated system like attendance registers that employees sign everyday. This information is updated to Quick's database management system on a weekly basis

question

An integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database

answer

enterprise system

question

Rather than storing information in separate places throguhtout the organization, enterprise systems provide a central repository common to all corporate users

answer

TRUE

question

Internal focus systems coordinate business processes with customers, suppliers, and business partners.

answer

FALSE

question

An internally focused system helps an organization coordinate with

answer

its departments

question

Coordinates business processes with customers, suppliers, and business partners of an orgazanition

answer

externally focused system

question

A system that communicates across organizational boundaries is sometimes referred to as an interorganizational system (IOS)

answer

TRUE

question

Customer relationship management applications concentrate on the activities involved in promoting and selling product to the customers as well as providing customer service and nourishing long-term relationshiops

answer

TRUE

question

A system that communicates across organizational boundaries is sometimes referred to as

answer

Interorganizational system

question

Applications written by third-party vendors that are used by many different users and organizations

answer

packaged software

question

Applications that are designed and developed exclusively for a specific organization are known as

answer

custom software

question

Customers can purchase ________ software off the shelf to help them with their personal documents and communications

answer

packaged

question

Packaged software is

answer

highly useful for standardized, repetitive tasks

question

A software cost effective since the vendor that builds the application spreads out the development costs by selling copies to a large number of users

answer

Packaged software

question

A software is best suited for tasks that are unique to a particular businesses

answer

custom software

question

The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them

answer

True statement for packaged and custom software.

question

The features and modules that an enterprise system comes with out of the box are

answer

vanilla version

question

A systematic, structural approach to improvement, in which people critically examine, rethink, and redesign business process in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost

answer

Business process management

question

In the 1990s, business process management was known as

answer

Business process reengineering

question

According to business process management, what would be management's next step after developing a vision for the organization

answer

They should identify the critical processes that are to be redesigned.

question

According to business process management, what is the next step taken by management after identifying the ways in which the information systems can be used?

answer

designing and implementing a prototype of the new process

question

How is business process management similar to quality improvement approaches such as total quality management?

answer

They are intended to be cross-funtional approaches to improve an organization

question

Applications that integrate business activities across departmental boundaries are often referred to as

answer

Enterprise resource planning systems

question

It makes the process of sharing information between business activities easier

answer

Enterprise resource planning (ERP)

question

Supports the important internal activities of the organization for producing their products and services

answer

EPR core components

question

financial management, operations management, human resource management, and other important internal activities require the support of

answer

ERP core components

question

Supports the primary external activities of the organization for dealing with suppliers and customers

answer

ERP extended components

question

Specifically, ERP extended components focus primarily on ________.

answer

customer relationship management and supply chain management

question

Enterprise resource planning replaces stand-alone applications by providing various modules based on a common database and similar application interfaces that service the entire enterprise rather than portions of it.

answer

TRUE

question

Enterprise resource planning control refers to the locus of control over the computing systems and data contained in these systems, as well as decision making authority.

answer

TRUE

question

there are two major categories of enterprise resource planning (ERP) components- ERP core components and ERP extended components

answer

TRUE

question

Enterprise resource planning core components support the primary external activities of the organization for dealing with suppliers and customers

answer

FALSE

question

Enterprise resource planning extended components support internal operations such as financial management, operations management, and human resource management

answer

FALSE

question

The main objective of enterprise systems is to create competitive advantage by streamlining business activities within and outside a company

answer

TRUE

question

Using service-oriented architecture, business processes are broken down into individual components that are designed to achieve the desired results for the services consumer

answer

TRUE

question

In service-oriented architecture

answer

business processes are broken down into individual components or services

question

To achieve benefits, a service should have interoperability which means that the service should be usable in many different applications

answer

FALSE

question

by breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles;

answer

Reusability interoperability componentization

question

Enterprise systems implementations should include personnel from different departments

answer

Formula for success of an enterprise system

BUS 311 CHAPTER 7 – Flashcards

Unlock all answers in this set

Haven't found what you were looking for?

Search for samples, answers to your questions and flashcards