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Groups of people who work together to achieve a set of goals are called a(n):

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Organization

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The people within an organization who are responsible for supervising the organizations use of its resources are known as:

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Managers

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The measure of how well (or how productively) an organization uses its resources to achieve a goal is known as:

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Efficiency

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The measure of the "appropriateness" of the goals selected be management for the organization and the degree to which the organization accomplishes these goals is known as:

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Effectiveness

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In what order do managers typically perform the managerial functions?

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Planning, Organizing, Leading, Controlling

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question

When managers motivate and assist workers to achieve organizational goals, this is an important aspect of:

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Leading

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The top management of an organization must devote more time to ______________ than lower level managers do.

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Planning and Organizing

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question

When an organization gives broader responsibilities for decision-making to first-line supervisors, this is called:

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Empowerment

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question

The ability to analyze and diagnose a problem situation and distinguish between cause and effect is called:

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Conceptual Skill

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The ability to understand, lead, and control the behavior of other workers is called:

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Human Skill

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Who founded the early study of management thought that became known as scientific management?

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F. W. Taylor

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The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

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Authority

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Early "time-and-motion" studies were an important part of the work of"

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Taylor

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The "chain of command" which describes the reporting relationships of managers from the top to the bottom of the organization is known as:

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The Line of Authority

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The research studies that experimented with different levels of lighting and its impact on worker performance and fatigue are known as:

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The Hawthorne Studies

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question

Who proposed ,"Authority should go with knowledge...whether it is up the line or down?"

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Follett

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One of the main implications of the Hawthorne studies was that:

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worker's feelings and thought can effect performance

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question

all of the above

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Managers who accept the assumptions of Theory X:

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question

create a work setting that encourages commitment

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Managers who accept Theory Y:

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If a manager feels that his or her responsibility is to create a work setting in which subordinates consider their work to be satisfying, this manager is acting consistently with the principles of:

answer

Theory Y

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BUS 200 Principles of Management Ch 1 – Flashcards

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