BOA CHAPT 3 – Flashcards

question
Cho needs to prepare a short report detailing his company's progress in implementing an new customer tracking system. As plans his message, what is the first step he should think through in the planning and preparing process?
answer
consider the contextual forces
question
The way that time influences interactions is which dimension of context?
answer
chronological context
question
Which of the following channels is NOT relatively inexpensive?
answer
face-to-face meeting
question
Zhenyu wants to select a channel of communication that will allow him the greatest degree of control over his message. Which channel generally provides the greatest control?
answer
written
question
The perception of reality of both the sender and the receiver
answer
is limited by signals we receive through our five senses.
question
Which of the following is FALSE about how perceptions can affect the communication process?
answer
People tend to support ideas that are different from their own.
question
The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
answer
Assure that perception of reality is the same for everyone
question
Zelda realizes that writing a solicitation for a charity project to a small business owner must be different than a request to a representative from a major corporation. Which audience characteristic is Zelda most apt to be considering?
answer
economic level
question
To project a positive, tactful tone in a written message,
answer
avoid using second person when stating negative ideas.
question
Which of the following sentences best expresses the receiver's point of view?
answer
Congratulations on your recent promotion to regional manager.
question
Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo.
answer
The attached report on the new health care plan offers some definite advantages.
question
Which of the following statements is MOST sender-centered?
answer
I want to take this opportunity to offer my thanks for the service provided.
question
An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period. Which of the following ethical guidelines has the investment manager ignored?
answer
Honest and fair expression of the idea
question
Which of the following statements is ethically questionable?
answer
Facts can be exaggerated as long as the purpose of the message reflects the reader's best interest.
question
Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate?
answer
The message should not embellish or exaggerate the facts.
question
Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?
answer
Adapting to audience's needs and concerns
question
Organizing a message before writing it
answer
ensures that ideas are presented clearly and logically.
question
The writer of a long report that contains many ideas and sections will likely benefit from
answer
the preparation of a planning outline.
question
Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?
answer
Start with the most difficult points first.
question
In a deductive message, the most important information should be
answer
placed at the beginning of the message.
question
When creating a message about a series of events or a process, the minor details should be listed
answer
in order by process.
1 of

Unlock all answers in this set

Unlock answers
question
Cho needs to prepare a short report detailing his company's progress in implementing an new customer tracking system. As plans his message, what is the first step he should think through in the planning and preparing process?
answer
consider the contextual forces
question
The way that time influences interactions is which dimension of context?
answer
chronological context
question
Which of the following channels is NOT relatively inexpensive?
answer
face-to-face meeting
question
Zhenyu wants to select a channel of communication that will allow him the greatest degree of control over his message. Which channel generally provides the greatest control?
answer
written
question
The perception of reality of both the sender and the receiver
answer
is limited by signals we receive through our five senses.
question
Which of the following is FALSE about how perceptions can affect the communication process?
answer
People tend to support ideas that are different from their own.
question
The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
answer
Assure that perception of reality is the same for everyone
question
Zelda realizes that writing a solicitation for a charity project to a small business owner must be different than a request to a representative from a major corporation. Which audience characteristic is Zelda most apt to be considering?
answer
economic level
question
To project a positive, tactful tone in a written message,
answer
avoid using second person when stating negative ideas.
question
Which of the following sentences best expresses the receiver's point of view?
answer
Congratulations on your recent promotion to regional manager.
question
Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo.
answer
The attached report on the new health care plan offers some definite advantages.
question
Which of the following statements is MOST sender-centered?
answer
I want to take this opportunity to offer my thanks for the service provided.
question
An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period. Which of the following ethical guidelines has the investment manager ignored?
answer
Honest and fair expression of the idea
question
Which of the following statements is ethically questionable?
answer
Facts can be exaggerated as long as the purpose of the message reflects the reader's best interest.
question
Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate?
answer
The message should not embellish or exaggerate the facts.
question
Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?
answer
Adapting to audience's needs and concerns
question
Organizing a message before writing it
answer
ensures that ideas are presented clearly and logically.
question
The writer of a long report that contains many ideas and sections will likely benefit from
answer
the preparation of a planning outline.
question
Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?
answer
Start with the most difficult points first.
question
In a deductive message, the most important information should be
answer
placed at the beginning of the message.
question
When creating a message about a series of events or a process, the minor details should be listed
answer
in order by process.