question

Communication skills are

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critical to effective job placement, performance, career advancement, and organizational success.

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Which of the following statements about team-based management is least accurate?

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Companies that use team-based management prefer to train employees in these skills rather than hire new workers who already possess these skills.

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Shondra has clients located throughout the world, and she would like to schedule a real-time meeting with them to present information about a new product. Which of the following communication technologies should she choose?

answer

Teleconferencing or videoconferencing

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Which of the following statements about today's work environments is least accurate?

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Most communication in today's work environments is oral.

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Which of the following statements about workplace diversity is the most accurate?

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Teams with diverse membership are more likely to create the products that consumers demand.

question

Select the best definition of communication.

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Communication is the transmission of information and meaning from one individual or group to another.

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The process of communication is successful only when

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the receiver understands an idea as the sender intended it.

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The process of communication begins when

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the sender has an idea.

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When promoters of Kentucky Fried Chicken in China used their successful "finger-lickin' good" slogan, they didn't realize it would translate to "eat your fingers off." To avoid similar problems, the sender of the message must

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choose appropriate words or symbols as part of the encoding process.

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The U.S. Army carefully selected the words used in its slogan, "Be all you can be," while

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encoding the message.

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E-mails, cell phones, spoken words, letters, Web pages, and reports are all examples of

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channels.

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Which of the following statements about writing skills is most accurate?

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Having good writing skills can improve your chances for promotion and can result in higher earnings.

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Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face to face. Zachary is in the process of

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selecting the channel for the message.

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Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

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Message encoding

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While reading an e-mail message from her boss, Mallory is distracted by numerous typographical and spelling errors. These errors that detract from the message and make it difficult to read are called

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noise

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Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client's needs. She is involved in the ____ part of the communication process.

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decoding

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Which of the following is an example of an internal disruption in the decoding process?

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Brianna finds her mind drifting during a lecture as she thinks about her upcoming trip to Paris.

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Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual. What type of decoding problem does this cause?

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Semantic obstacle

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Thomas includes the sentence "Let me know whether I can answer any questions" at the end of his e-mail message as a way to encourage

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feedback

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As her supervisor explains the new procedure, Rachel nods her head. Rachel's response is an example of

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nonverbal feedback.

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____ helps the sender know whether the message was received and understood.

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Feedback

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You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?

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If I understand you correctly, your recommendation is that we go through with the merger.

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Today's economy is based on

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information and knowledge.

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Ryan says that he will answer his client's questions "soon." Ryan plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from

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bypassing

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Differences in frames of reference are especially significant when

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communicating with persons from a different culture.

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An American sales team offended a group of Brazilian businesspeople by starting its sales presentation without first engaging in informal conversation as expected in the Brazilian culture. The communication barrier in this instance could be attributed to

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failure to recognize different frames of reference

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Jessica sends her résumé to several companies. Unfortunately, it is poorly formatted and contains several typographical errors. What kind of communication barrier may this cause?

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Physical distraction

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Aleksandr is having trouble concentrating on a report he is reading because his cell phone keeps ringing and his colleagues keep sending him text messages and tweets. What kind of communication barrier is this?

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Digital interruptions

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While conducting an orientation session for new employees, Clayton noticed looks of confusion on the faces of some listeners. He then paused and asked his audience, "What questions do you have so far?" Clayton was striving to overcome interpersonal communication barriers by

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creating an environment for useful feedback.

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Naoko has just moved to the United States and is taking a class to improve her English skills. What interpersonal communication barrier is she trying to overcome?

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Lack of language skill

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Which of the following is an example of an internal organizational communication?

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A meeting of all department managers

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Which of the following is an example of external organizational communication?

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A brochure sent to a prospective customer

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The three basic functions of business communication are to

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inform, persuade, and promote goodwill.

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Knowledge and information workers must be able to think critically, make decisions, and

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communicate information to others.

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Which of the following statements about communication in today's business organizations is most accurate?

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Web chat is becoming the preferred communication channel for online customer service.

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Kenna is communicating with a colleague in real time over the Internet using a private chat room. Kenna is using a communication technology called

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instant messaging (IM).

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Which of the following statements comparing oral and written communication is least accurate?

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Oral communication is preferred when presenting formal or complex ideas.

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Which of the following is an example of horizontal communication in an organization?

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Four payroll clerks meet to discuss a new payroll processing procedure.

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Which of the following is an example of an informal organizational communication channel?

answer

An employee starts a blog to share her personal work experiences, opinions, and observations.

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Which of the following statements about formal and informal communication channels is most accurate?

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The longer the lines of communication, the greater the chance for message distortion.

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Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a résumé are examples of

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unethical actions.

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Which of the following statements about laws is least accurate?

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Anything published on the Internet is in the public domain and can be used freely.

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Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, write clearly, use inclusive language, and

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give credit when using the ideas of others.

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Jamie has been asked by her boss to sign off on financial statements that she believes are false. Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply. Into what ethical trap has Jamie fallen?

answer

False necessity trap

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Thinking creatively and critically means

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having opinions that are backed by reason and evidence.

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Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is not important as you decide what to do?

answer

What is the best channel of communication to use in responding to your boss?

question

Which of the following statements is least accurate?

answer

Employees should expect employers to provide them with a clearly defined career path.

question

The most significant trends in today's dynamic workplace include team-based projects, flattened management hierarchies, and

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global competition.

question

Which of the following statements about global competition is least accurate?

answer

Only medium and large companies compete globally.

question

For years businesses have been flattening their management hierarchies. This flattening means that

answer

employees at all levels must be skilled communicators.

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