BIS Chapter 2 – Flashcards
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Define business process
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A network of activities for accomplishing a business function.
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Define business process modeling notation or BPMN
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This notation is an international standard for creating business process diagrams.
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What is a swimlane format?
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A graphical arrangement in which all of the activities for a given role are shown in a single vertical or horizontal lane.
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Each swimlane has _____
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activities
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What are activities?
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Specific tasks that need to be accomplished as part of the process.
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What is a role?
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A subset of activities in a business process that is performed by an actor.
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What is an actor?
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A person, group, department, or organization
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True or False: a given role may be fulfilled by many people
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True
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True or False: A given employee will only play one role.
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False.They can play many roles
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True or False: a role can be fulfilled by an information system?
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True
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According to the BPMN standard, the start of a business process is symbolized by what?
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A circle having a narrow border
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What does a circle having a thick border symbolize?
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the end of business process.
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What does the business process start with, what role?
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The Buyer role, or we can say the buyer starts the process
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what are show in rectangles?
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Activities with a business process
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what is the first activity for the buyer role?
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To select a vendor and product
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What do buyers use to search for vendors and products to include in an action? How do they also obtain vendor and product data?
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The internet; from the vendor data repository
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Define repository
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Collection of data that is stored within the business process.
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What are examples of repositories?
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computer databases, collections of files in the cloud, printed records stored in a cabinet, etc.
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True or False: for the purpose of documenting a business process, the particular medium in which repository data is stored is unimportant.
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True
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what is the cloud?
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A term that refers to pooled computer resources that are accessed via the internet using internet protocols.
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What is cloud computing
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Computing services that provide processing, data storage, and specific application functions over the Internet
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What does the vendor data repository contain?
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Data from prior auctions and prior Buyer searches of vendor and product data.
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What are data flows?
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They represent the movement of data from one activity to another.
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True or false: the medium of the data delivery and the format of the data item is important.
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False; it's unimportant
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After the buyer finishes the select vendor and product activity, what is the Buyer's next action?
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To perform the negotiate prices and maximum quantities activity.
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How are the selector vendor and product activity and negotiate prices and maximum quantities connected in the swimlane format?
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By a solid line that are called sequence flows.
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What does an activity with a boxed plus sign inside it indicate?
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A subprocess, and is used when the work to be done is sufficiently complex as to require a process diagram of its own.
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The receive goods activity is performed by what role?
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The operations role
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What's the best way to explain how information systems can benefit business processes?
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Information systems improve process quality
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What two dimensions can process quality be measured in?
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- process effectiveness - process efficiency
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An effective business process does what?
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enables the organization to accomplish its strategy
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what is one way to make a process more effective?
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By changing tis structure
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What is efficiency?
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The ratio of benefits to costs
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What is one major source of cost?
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The time of the employees who perform the process activities.
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What are the outermost components of an information system?
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hardware and people
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Hardware and people are both _____
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actors. They take action
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True or False: software and procedure components are both sets of instructions
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True
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True or False: software is instructions for the people and procedures are instructions for hardware.
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False. Software is instructions for hardware and procedures are instructions for people.
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What is the bridge between the computer side on the left and the human side on the right?
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Data
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What happens when an activity in a business processes is automated?
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Work formally done by people following procedures has been moved to computers that perform the work by following instructions in software.
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If systems development is left solely to tech personnel, what can happen?
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They may develop a system that is technically elegant, but cost inefficient.
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In addition to improving process efficiency, info systems can also improve what?
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process effectiveness
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Define information
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knowledge derived from data
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define data
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recorded facts or figures
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True or False: another definition of information is that information is data presented in a meaningful context
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True
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True or False: another definition is that information is processed data or that information is data processed by summing, ordering, averaging, grouping, comparing, or other similar operations.
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True
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What is the fundamental idea of the definition above?
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That we do something to data to produce information
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True or False: people will perceive the same information from the same data.
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False. people will perceive different information from the same data
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True or False: "I sent you that information" makes sense.
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False. It doesn't make sense to say information, but you could say "I sent you the data, from which you conceived the information."
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Good information is conceived from ____, _____, and _____ data
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accurate, correct, and complete
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Good information requires that data is, what?
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Timely, available in time for its intended use
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Data should be relevant both to the ____ and to the _____
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context and subject
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True or False: data needs to be very sufficient
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False. It needs to be barely sufficient.
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For data to be worth its cost, what must exist?
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an appropriate relationship must exist between the cost of data and its value.
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What are the five characteristics of good data?
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1. accurate 2. timely 3. relevant 4. just barely sufficient 5. worth its cost
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resources
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people, facilities, or computer programs that are assigned to roles
