BCommExam2 – Flashcards

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question
Which of the following is characteristic of members from high-performing teams?
answer
They openly discuss the set of values, norms, and goals they share.
question
Barb's team has to write a report recommending three healthcare plans to offer the company's employees next year. At the planning meeting, each person is assigned responsibilities. Which of the following team members is not carrying a fair share of the group's work?
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Amy will send out reminders of the meetings and take attendance.
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Which of the following is the best opening for a difficult conversation?
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I really want to understand what went wrong and find a solution we both can accept.
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Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?
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Lin, who has four years of experience as an educator Early in the group writing process, your group should clearly discuss the roles and expectations you have for one another. Make sure part of this conversation involves splitting up contributions and time commitments equally. As the group plans together, it should identify subject-matter experts and delegate roles for researching and writing. In this example, Lin would be assigned to analyze the competition's methods of teaching because of his experience as an educator.
question
After Karla's team completed the first draft of its group document, the team asked her to edit it carefully for grammar, punctuation, and spelling. At the next meeting, the group decided one section of the document was not relevant and deleted it. Karla was upset about her wasted work. What did the team do wrong?
answer
It did not choose an appropriate purpose for each round of revision Make sure your group is clear about the purposes of each round of revision. Generally, you should first revise with a focus on the strength of your ideas and how well these ideas match the needs of your audience. Then you should focus on how smoothly the various sections of your paper flow together. Next, you should consider issues such as formatting, ease of reading, and language mechanics. Karla's team was not clear about the appropriate order of revision and asked her to work on language mechanics too early in the process, which resulted in wasted work.
question
Which of the following describes a team in the forming stage of team development?
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Nick, Julie, Raul, and Ming take turns sharing their background with the others In the forming stage of team development, team members focus on gaining acceptance and avoiding conflict. In some ways, this stage is a honeymoon period in which team members get to know one another.
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Effective teams spend about half their time bonding by talking about social activities
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False
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When producing group writing, it is important to ensure that the writing reflects the views of the group at every stage—gathering information, drafting initial findings, and editing the final document.
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True
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Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt. What stage is the team at?
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Storming In the storming stage of team development, team members open up with their competing ideas about how the team should approach work. This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and accountabilities.
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Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this?
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Disassociation
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Which of the following statements is an example of disagreeing diplomatically?
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I feel that I was not given a chance to explain my actions.
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Which of the following is characteristic of the norming stage of team development?
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Team members agree upon mutual goals and individual responsibilities.
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When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development.
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True
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During group writing projects, it is important not to waste time discussing roles and contributions.
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False
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Janet's team is working on a group document, which they store in an FTP system on the company server. On Friday, Claire and Malik download the document at the same time, and each makes edits. Malik uploads his document first. When Claire uploads her copy of the document, she erases all of Malik's work. What went wrong?
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The team did not have a system to handle version control.
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In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.
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False
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A learning stance implies that
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you are committed to understanding other peoples' versions of interpersonal interactions.
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Which of the following best describes the performing stage of team development?
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The four group members work at their assigned tasks efficiently and work together as needed. In the performing stage of team development, teams operate efficiently toward accomplishing their goals. They have evolved to a level where they can transform disagreement and conflict into consensus for future action.
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Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik?
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Be patient because the teams are in the storming stage. Give them time to reach the norming and performing stages.
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Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to polish the final version of their report so it has a consistent voice?
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George, who has five years of experience as an editor
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What does validating someone entail?
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recognizing their feelings as legitimate
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Difficult conversations can be handled successfully by
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hearing everybody's story
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Which of the following is true of high-performing teams?
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They spend most of their time discussing work-related issues.
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What impact does 2-D diversity have on a company?
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The company is more likely to increase its market share. 2-D diversity refers to companies that have both inherent and acquired diversity. Companies with 2-D diversity are more likely to report a grown in market share and more likely to capture a new market.
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Which of the following is a trait that contributes to the inherent diversity of a team?
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members with a variety of ethnic backgrounds
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In order to be effective, a consumer survey should contain
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exhaustive answer choices for each question Most consumer research questionnaires contain fewer than five or six questions. Survey questions should be (a) simple to answer, (b) non-leading, (c) exhaustive and unambiguous, and (d) limited to a single idea.
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Which of the following statements about leading questions is true?
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In surveys, leading questions produce unreliable and unusable information Leading questions often do not allow respondents to provide their genuine thoughts or impressions. As a result, leading questions in surveys can produce unreliable and unusable information.
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Which of the following is least important when analyzing data related to a business problem?
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focusing on tangential issues If you discipline yourself to focus on your key research problems, you are less likely to get bogged down looking at tangential issues.
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Which of the following is a disadvantage of conducting primary research into a business problem?
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It is more time consuming than secondary research.
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Geoff creates a survey of 50 questions. Its comprehensive coverage will provide more accurate data.
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False
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Which of the following statements about primary research is true?
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Primary research provides feedback directly related to an organization and its needs. Primary research is generally most reliable and useful for your business reports because you can focus it to meet your specific research objectives and get feedback directly related to your organization and its needs.
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Inga included this question on a customer survey: "Do you prefer restaurants like ours that have a wide variety of sandwiches?" The problem with that question is that it
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is leading A leading question is one that suggests an answer. Often, the leading question is designed to gain a preferred response from the survey designer's perspective.
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Who is the primary audience for most business reports?
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decision makers within the company
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How can you make sure that your business report meets the needs of the target audience?
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Consider updating them about progress and involving them in the process. During the research and report writing process, consider updating decision makers and involving them in the process. This increases the likelihood that you will develop a report that is useful to them.
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Rachael, a marketing assistant at Blue Pearl Resort, is preparing a questionnaire to help her understand the resort's customers better. She wants to use only closed questions in her survey. Which of the following questions can Rachael use?
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On a scale of 1 to 5, how would you rate your level of satisfaction at Blue Pearl?
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Sarah, the owner of Food Folks Diners, wants to know how effective the new dinner menu has been. Which of the following questions should she incorporate into her survey questionnaire?
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How do you feel about the new dinner menu compared to the old one?
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Kate creates a survey question with the following range of choices: a) 0-25%; b) 26-50%; c) 51-75%; d) 76-100%. This set of choices is exhaustive.
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True
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Samantha, the owner of Silver Butterflies Accessories, wants to know how her customers feel about shopping at her stores. One of the questions in her survey questionnaire reads, "On a scale of 1 to 5, where would you place the store's ambience, service, and jewelry collection?" This question is ineffective because it
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asks about multiple ideas Survey questions that contain more than one idea are difficult for respondents to answer.
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Carl heads the in-house market research department at Cook Champion Foods. He is planning a study of the relationship between television commercials for a product and children's desire to buy the product after viewing the commercials. Which of the following is the best way for Carl to define his research problem?
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determine how television commercials affect children's desires
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Clyde creates a survey question with the following range of choices: a) 1-10; b) 10-20; c) 20-30; d) 30-40. This set of choices is unambiguous.
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False
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An executive summary tells the story of the report so the busy reader can get the gist of the content.
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True
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If you have developed a report by yourself, you do not need to get other perspectives before you officially submit it.
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False
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Projecting objectivity involves providing information, analysis, and advice that is sound, reliable, and unbiased.
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True
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A report must be reviewed at least once for typos or mechanical errors.
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True
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Reviewing a report in multiple sittings has a negative impact on the review process.
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False
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Achieving a positive, can-do tone in your communications is appropriate in nearly all business situations.
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True
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You should project objectivity more than positivity in business reports.
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True
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Research-based business reports are generally collaborative efforts
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True
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Professionals with green motivational value systems are most attracted to action-oriented and results-oriented language and logic
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False Professionals with red motivational value systems (MVSs) are most attracted to action-oriented and results-oriented language and logic. Professionals with green MVSs will appreciate your ability to provide all of the facts and avoid rushing to judgment about conclusions.
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When you are giving a presentation, your audience is likely to judge you as having character if you
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offer your views transparently. Presentations place a spotlight on you and allow you to maintain and even build your credibility. When you clearly know what you are talking about, audiences will judge you as competent. When you show that you are interested in the needs of your audience, they will judge you as caring. When you offer your views honestly and transparently, audiences will judge you as having character.
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Which of the following is related to the first step in the AIM planning process?
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analyzing your audience to make sure you are addressing their needs
question
Khandi gives a presentation to advocate that her employer, Let-Us Ltd., which offers services such as personal shopping and event planning to assist busy professionals, expand its offerings to include dog walking. She decides to use the PREP method of justifying this position. Which of the following is an example of the third step in the method?
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She cites a personal services company in another city that increased its business by adding dog walking to its services. A successful approach to justifying your views in a presentation is the PREP method, which involves stating your position, providing the reasons, giving an example or providing evidence, and restating your position. Khandi's reference to another company doing the same thing is an instance of giving an example.
question
Ellis gives a presentation to propose that his company, Ingenius Inc., eliminate its traditional departments and replace them with flexible teams that will allow employees to move from project to project as needed. He decides to use the PREP method of justifying this position. Which of the following is an example of the second step in the method?
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He explains that, with the current structure, employees in one department may be underutilized while other departments are overtaxed.
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What is one of the purposes of the preview in a presentation?
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to generate interest among the audience
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Kyle's preview of his presentation has a statement that frames his message in appealing terms and a breakdown of the key takeaway messages for the audience. What is his preview missing?
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an attention-getter The preview of a presentation should generally include an attention-getter, a positioning statement, and an overview. Kyle's statement that frames his message in appealing terms is a positioning statement and the breakdown of key takeaway messages is the overview. Kyle lacks an attention-getter.
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The higher the knowledge level of your listeners, the more presentation time you should spend informing them.
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False
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Your colleague tells you that she is worried about persuading the audience to listen to her presentation. You should advise her to make her preview as compelling as possible.
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True
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Connie, who works for a textbook company, has put together a presentation proposing that the company try to sell its textbooks to the untapped homeschooling market. She needs to present her idea to the executive committee. Considering the content of her presentation, which of the following people on the committee should she most try to influence?
answer
the marketing directory
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If you want your presentation to appeal to professionals with a green motivational value system, you should
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use dispassionate, precise language. Professionals with green motivational value systems (MVSs) will appreciate your ability to provide all of the facts and avoid rushing to judgment about conclusions. People with green MVSs generally pride themselves on a dispassionate approach to decision making and may be turned off what they consider blatant and irrelevant appeals to emotion. However, this in no way implies that emotion is unimportant to them. Greens are often emotionally connected to precise language, precise and well-conceptualized charts, models, and other figures, and the ability to handle tough questions.
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Antwan has to plan a business presentation. The last step in his planning should be to gain a deeper understanding of the needs of his audience.
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False
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Victor works for a manager who has a hub motivational system. In presentations to his manager, Victor should use language that is
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option oriented Professionals with hub motivational value systems are most common. Hubs are by nature pragmatic and flexible. They prefer a presentation that holds clear business logic with an emphasis on benefits to people—clients, customers, colleagues, and others. They prefer option-oriented language.
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Jamal begins his presentation on supplemental insurance by telling a dramatic story about an employee who was able to keep his home because of having such insurance. What type of attention-getter is this?
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a vivid example
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Enrique is giving a presentation to convince his managers that offering yoga classes at work will improve productivity because it will help employees clear their minds. Which of the following aspects of his presentation shows that he is trying to include kinesthetic learners?
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He will ask the audience to stand and do a simple yoga pose.
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Starting a presentation by telling the story of your company is usually effective at capturing audience attention and providing helpful background.
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False Starting a presentation with an overwhelming set of facts and numbers or telling the story of your company may not be particularly effective.
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Which of the following is a purpose of a positioning statement?
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to demonstrate value to the audience The preview of your presentation should generally include an attention-getter, a positioning statement, and an overview. The positioning statement frames your message in appealing terms and demonstrates clear and valuable benefits to the audience.
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If you want your presentation to appeal to professionals with a blue motivational value system, you should
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use relationship-centered terms. Professionals with a blue motivational value system (MVS) will appreciate your ability to discuss business relationships—such as benefits to work teams and colleagues and loyalty to customers and clients. Emotionally, people with blue MVSs will connect to you through your use of "we" language and other relationship-centered terms. Analytically, blues will connect with your holistic approach to business benefits. They are attracted to business logic that includes more than just bottom-line measures of performance.
question
When you are giving a presentation, your audience is likely to judge you as caring if you
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show that you are interested in the needs of your audience. Presentations place a spotlight on you and allow you to maintain and even build your credibility. When you clearly know what you are talking about, audiences will judge you as competent. When you show that you are interested in the needs of your audience, they will judge you as caring. When you offer your views honestly and transparently, audiences will judge you as having character.
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Stan begins his presentation about a new type of spreadsheet software by showing managers a sample of how it works. What type of attention-getter is this?
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an unexpected exercise
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The beginning of your presentation is critical because
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audience members form quick impressions about you and your message during this time.
question
Khandi gives a presentation to advocate that her employer, Let-Us, Ltd., which offers services such as personal shopping and event planning to assist busy professionals, expand its offerings to include dog walking. Which of the following sentences is a call to action that Khandi might use at the end of her presentation?
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For all these reasons, I propose we hire three dog walkers and begin offering this service by year's end.
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Which of the following is related to the final step in the AIM planning process?
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constructing your message to focus on the key takeaway concepts As you design your presentations and speeches, the AIM planning process will help you, just as it does in the writing process. You will analyze your audience to make sure you are addressing their needs and speaking to them in the way that is most appealing and easy to learn. You will develop your ideas by identifying the key facts and conclusions related to your topic. Finally, you will construct your message to focus on the key takeaway concepts and to provide supporting points throughout.
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Vicki begins her presentation on vacation policy by asking, "Have you ever been so busy that you couldn't take all your vacation time in a given year?" What type of attention-getter is this?
answer
a rhetorical question
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Gina starts the preview of her presentation with an intriguing statistic and a statement that frames her message in appealing terms. What is her preview missing?
answer
an overview The preview of your presentation should generally include an attention-getter, a positioning statement, and an overview. Gina's intriguing statistic is her attention-getter. The statement that frames her message in appealing terms is a positioning statement. She is lacking an overview.
question
Gregor, who works at a textbook company, has put together a presentation proposing that the company save money by getting its images from less expensive stock photo sites. Gregor needs to present his idea to the executive committee. Considering the content of his presentation, which of the following people on the committee should he most try to influence?
answer
the design director Typically, some people in your audience have more impact on your ability to achieve your work ideas than do others. These key decision makers are the ones you want to influence the most. For internal presentations, think about those individuals who have the most influence and authority to act on your ideas.
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By doing audience analysis, Radika discovers that the people she will be giving her sales presentation to know very little about her product. Because of this, she is likely to decide to
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spend more presentation time informing the audience
question
What is the purpose of an overview?
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to show how your audience will benefit from the idea you are proposing The preview of your presentation should generally include an attention-getter, a positioning statement, and an overview. The purpose of an overview is to segment the presentation in terms of key benefits or takeaway messages that are easy to remember and help audience members think about how your ideas benefit them.
question
Generally, formal business attire projects
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competence
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Geneva has joined a small design firm that prides itself on having a non-hierarchical, creative work environment. Which type of business dress would most likely be appropriate for this office?
answer
tailored shirt with either pants or a skirt
question
Which of the following should you do to quickly manage your nervousness before a presentation?
answer
Take several deep breaths to quickly alleviate your anxiety
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According to the SOFTEN model of nonverbal communication, during a presentation you should
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attempt to read your audience and get a sense for how much energy they have.
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When in doubt, the safest way to dress is low-level business casual
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False
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Janice has to give a 20-minute presentation. She will be able to keep the audience more engaged if she moves around the room.
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True
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People often misread body language so you should
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pay attention to the audience so you can adjust what you are doing
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Business casual dress is intended to project
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a comfortable, relaxed feel while maintaining a high standard of professionalism.
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Using notes during a presentation is considered unprofessional.
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False
question
Cathy works for a multinational company and has to make a presentation in a large conference room. To make sure that she uses the room to her advantage while delivering her presentation, Cathy should
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stand upright behind a podium where she can place her notes. Standing behind a podium or table can help you project authority and add to the formality of the presentation. If you do use a podium to achieve these goals, make sure you stand upright.
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During a presentation, gesturing with your palms held down beckons the audience to accept your ideas.
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False
question
Nathaniel recently joined Anderson Enterprises, a multinational firm. He is confused about what to wear for a business meeting where he will have to make a presentation to important clients. Which of the following should Nathaniel wear?
answer
Nathaniel should wear a conservative business suit with a dress shirt and a necktie.
question
Which of the following will help you maintain a flexible approach during your presentation?
answer
knowing the key messages of your presentation
question
According to the SOFTEN model of nonverbal communication, you should
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face the audience directly with a slight forward lean and upright posture during a presentation.
question
Hector wants to practice a relaxation technique before his presentation. Which of the following options should he avoid using?
answer
thinking about the things he wants to achieve
question
Which of the following is one of the best ways to relax immediately before a presentation
answer
speaking with audience members to break the ice
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Complying with audience requests is a bad idea as it will cause you to lose your train of thought.
answer
False
question
Which of the following is the best way to deliver presentations with authenticity?
answer
finding ways to present your real self to your audience Nearly all audience members are making judgments about you and your message based on their perceptions of your authenticity. One of your primary goals as you develop your presentation skills is to find ways to present your real self to your audience.
question
Which of the following is a guideline connected with the SOFTEN model of nonverbal communication?
answer
Use your facial expressions to connect with your audience and show enthusiasm for your topic. According to the SOFTEN model of nonverbal communication, you should use your facial expressions to connect with your audience members and show your enthusiasm for your topic. Audience members are more likely to warm up to you when you put forth positive, can-do emotion.
question
Making eye contact with audience members while presenting can distract you from your message.
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False
question
Which of the following techniques will help you make your presentation about people?
answer
introducing colleagues and referring to them by name during your presentation
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in order to focus your presentation on people, you should
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make individuals and groups the subject of your sentences.
question
Cinnamon was just hired as the manager of an office supply store. For her first day of work, she should wear low-level business casual, which projects creativity and friendliness.
answer
False
question
During Macie's presentation, the manager of another department asked her for some statistics she did not have on hand. She promised to get it to him, looked up the statistics the next morning, and emailed them to him right away. Which aspects of credibility were enhanced by Macie's action?
answer
caring and character
question
When you lose your train of thought during a presentation, you should
answer
pause until you regain your composure and your line of thinking.
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