Question 1

Which of the following is characteristic of members from high-performing teams?

Accepted Answer

They openly discuss the set of values, norms, and goals they share.

Question 2

Barb\'s team has to write a report recommending three healthcare plans to offer the company\'s employees next year. At the planning meeting, each person is assigned responsibilities. Which of the following team members is not carrying a fair share of the group\'s work?

Accepted Answer

Amy will send out reminders of the meetings and take attendance.

Question 3

Which of the following is the best opening for a difficult conversation?

Accepted Answer

I really want to understand what went wrong and find a solution we both can accept.

Question 4

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books\' methods of teaching?

Accepted Answer

Lin, who has four years of experience as an educator    Early in the group writing process, your group should clearly discuss the roles and expectations you have for one another. Make sure part of this conversation involves splitting up contributions and time commitments equally. As the group plans together, it should identify subject-matter experts and delegate roles for researching and writing. In this example, Lin would be assigned to analyze the competition\'s methods of teaching because of his experience as an educator.

Question 5

After Karla\'s team completed the first draft of its group document, the team asked her to edit it carefully for grammar, punctuation, and spelling. At the next meeting, the group decided one section of the document was not relevant and deleted it. Karla was upset about her wasted work. What did the team do wrong?

Accepted Answer

It did not choose an appropriate purpose for each round of revision    Make sure your group is clear about the purposes of each round of revision. Generally, you should first revise with a focus on the strength of your ideas and how well these ideas match the needs of your audience. Then you should focus on how smoothly the various sections of your paper flow together. Next, you should consider issues such as formatting, ease of reading, and language mechanics. Karla\'s team was not clear about the appropriate order of revision and asked her to work on language mechanics too early in the process, which resulted in wasted work.

Question 6

Which of the following describes a team in the forming stage of team development?

Accepted Answer

Nick, Julie, Raul, and Ming take turns sharing their background with the others    In the forming stage of team development, team members focus on gaining acceptance and avoiding conflict. In some ways, this stage is a honeymoon period in which team members get to know one another.

Question 7

Effective teams spend about half their time bonding by talking about social activities

Accepted Answer

False

Question 8

When producing group writing, it is important to ensure that the writing reflects the views of the group at every stageâgathering information, drafting initial findings, and editing the final document.

Accepted Answer

True

Question 9

Nick, Julie, and Raul each share different ideas about how the team should approach work, and the team spends some time debating which ideas to adopt. What stage is the team at?

Accepted Answer

Storming    In the storming stage of team development, team members open up with their competing ideas about how the team should approach work. This stage is typically the least productive, since team members are attempting to make sense of uncertain roles, goals, and accountabilities.

Question 10

Whenever he has to present a proposal to his managers, LeRoy is able to distance himself from his ideas and accept criticism without becoming defensive. What process enables LeRoy to do this?

Accepted Answer

Disassociation

Question 11

Which of the following statements is an example of disagreeing diplomatically?

Accepted Answer

I feel that I was not given a chance to explain my actions.

Question 12

Which of the following is characteristic of the norming stage of team development?

Accepted Answer

Team members agree upon mutual goals and individual responsibilities.

Question 13

When team members experience conflict because they are trying to make sense of competing ideas about how the team should work, they are in the storming stage of team development.

Accepted Answer

True

Question 14

During group writing projects, it is important not to waste time discussing roles and contributions.

Accepted Answer

False

Question 15

Janet\'s team is working on a group document, which they store in an FTP system on the company server. On Friday, Claire and Malik download the document at the same time, and each makes edits. Malik uploads his document first. When Claire uploads her copy of the document, she erases all of Malik\'s work. What went wrong?

Accepted Answer

The team did not have a system to handle version control.

Question 16

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Accepted Answer

False

Question 17

A learning stance implies that

Accepted Answer

you are committed to understanding other peoples\' versions of interpersonal interactions.

Question 18

Which of the following best describes the performing stage of team development?

Accepted Answer

The four group members work at their assigned tasks efficiently and work together as needed.    In the performing stage of team development, teams operate efficiently toward accomplishing their goals. They have evolved to a level where they can transform disagreement and conflict into consensus for future action.

Question 19

Erik is a manager who organizes his department into teams at the beginning of September. By December, he worries because the teams are still having conflict and do not seem very productive. What would be the best advice to give Erik?

Accepted Answer

Be patient because the teams are in the storming stage. Give them time to reach the norming and performing stages.

Question 20

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to polish the final version of their report so it has a consistent voice?

Accepted Answer

George, who has five years of experience as an editor

Question 21

What does validating someone entail?

Accepted Answer

recognizing their feelings as legitimate

Question 22

Difficult conversations can be handled successfully by

Accepted Answer

hearing everybody\'s story

Question 23

Which of the following is true of high-performing teams?

Accepted Answer

They spend most of their time discussing work-related issues.

Question 24

What impact does 2-D diversity have on a company?

Accepted Answer

The company is more likely to increase its market share.    2-D diversity refers to companies that have both inherent and acquired diversity. Companies with 2-D diversity are more likely to report a grown in market share and more likely to capture a new market.

Question 25

Which of the following is a trait that contributes to the inherent diversity of a team?

Accepted Answer

members with a variety of ethnic backgrounds

Question 26

In order to be effective, a consumer survey should contain

Accepted Answer

exhaustive answer choices for each question    Most consumer research questionnaires contain fewer than five or six questions. Survey questions should be (a) simple to answer, (b) non-leading, (c) exhaustive and unambiguous, and (d) limited to a single idea.

Question 27

Which of the following statements about leading questions is true?

Accepted Answer

In surveys, leading questions produce unreliable and unusable information    Leading questions often do not allow respondents to provide their genuine thoughts or impressions. As a result, leading questions in surveys can produce unreliable and unusable information.

Question 28

Which of the following is least important when analyzing data related to a business problem?

Accepted Answer

focusing on tangential issues    If you discipline yourself to focus on your key research problems, you are less likely to get bogged down looking at tangential issues.

Question 29

Which of the following is a disadvantage of conducting primary research into a business problem?

Accepted Answer

It is more time consuming than secondary research.

Question 30

Geoff creates a survey of 50 questions. Its comprehensive coverage will provide more accurate data.

Accepted Answer

False

Question 31

Which of the following statements about primary research is true?

Accepted Answer

Primary research provides feedback directly related to an organization and its needs.    Primary research is generally most reliable and useful for your business reports because you can focus it to meet your specific research objectives and get feedback directly related to your organization and its needs.

Question 32

Inga included this question on a customer survey: \"Do you prefer restaurants like ours that have a wide variety of sandwiches?\" The problem with that question is that it

Accepted Answer

is leading    A leading question is one that suggests an answer. Often, the leading question is designed to gain a preferred response from the survey designer\'s perspective.

Question 33

Who is the primary audience for most business reports?

Accepted Answer

decision makers within the company

Question 34

How can you make sure that your business report meets the needs of the target audience?

Accepted Answer

Consider updating them about progress and involving them in the process.    During the research and report writing process, consider updating decision makers and involving them in the process. This increases the likelihood that you will develop a report that is useful to them.

Question 35

Rachael, a marketing assistant at Blue Pearl Resort, is preparing a questionnaire to help her understand the resort\'s customers better. She wants to use only closed questions in her survey. Which of the following questions can Rachael use?

Accepted Answer

On a scale of 1 to 5, how would you rate your level of satisfaction at Blue Pearl?

Question 36

Sarah, the owner of Food Folks Diners, wants to know how effective the new dinner menu has been. Which of the following questions should she incorporate into her survey questionnaire?

Accepted Answer

How do you feel about the new dinner menu compared to the old one?

Question 37

Kate creates a survey question with the following range of choices: a) 0-25%; b) 26-50%; c) 51-75%; d) 76-100%. This set of choices is exhaustive.

Accepted Answer

True

Question 38

Samantha, the owner of Silver Butterflies Accessories, wants to know how her customers feel about shopping at her stores. One of the questions in her survey questionnaire reads, \"On a scale of 1 to 5, where would you place the store\'s ambience, service, and jewelry collection?\" This question is ineffective because it

Accepted Answer

asks about multiple ideas    Survey questions that contain more than one idea are difficult for respondents to answer.

Question 39

Carl heads the in-house market research department at Cook Champion Foods. He is planning a study of the relationship between television commercials for a product and children\'s desire to buy the product after viewing the commercials. Which of the following is the best way for Carl to define his research problem?

Accepted Answer

determine how television commercials affect children\'s desires

Question 40

Clyde creates a survey question with the following range of choices: a) 1-10; b) 10-20; c) 20-30; d) 30-40. This set of choices is unambiguous.

Accepted Answer

False

Question 41

An executive summary tells the story of the report so the busy reader can get the gist of the content.

Accepted Answer

True

Question 42

If you have developed a report by yourself, you do not need to get other perspectives before you officially submit it.

Accepted Answer

False

Question 43

Projecting objectivity involves providing information, analysis, and advice that is sound, reliable, and unbiased.

Accepted Answer

True

Question 44

A report must be reviewed at least once for typos or mechanical errors.

Accepted Answer

True

Question 45

Reviewing a report in multiple sittings has a negative impact on the review process.

Accepted Answer

False

Question 46

Achieving a positive, can-do tone in your communications is appropriate in nearly all business situations.

Accepted Answer

True

Question 47

You should project objectivity more than positivity in business reports.

Accepted Answer

True

Question 48

Research-based business reports are generally collaborative efforts

Accepted Answer

True

Question 49

Professionals with green motivational value systems are most attracted to action-oriented and results-oriented language and logic

Accepted Answer

False    Professionals with red motivational value systems (MVSs) are most attracted to action-oriented and results-oriented language and logic. Professionals with green MVSs will appreciate your ability to provide all of the facts and avoid rushing to judgment about conclusions.

Question 50

When you are giving a presentation, your audience is likely to judge you as having character if you

Accepted Answer

offer your views transparently.    Presentations place a spotlight on you and allow you to maintain and even build your credibility. When you clearly know what you are talking about, audiences will judge you as competent. When you show that you are interested in the needs of your audience, they will judge you as caring. When you offer your views honestly and transparently, audiences will judge you as having character.

Question 51

Which of the following is related to the first step in the AIM planning process?

Accepted Answer

analyzing your audience to make sure you are addressing their needs

Question 52

Khandi gives a presentation to advocate that her employer, Let-Us Ltd., which offers services such as personal shopping and event planning to assist busy professionals, expand its offerings to include dog walking. She decides to use the PREP method of justifying this position. Which of the following is an example of the third step in the method?

Accepted Answer

She cites a personal services company in another city that increased its business by adding dog walking to its services.    A successful approach to justifying your views in a presentation is the PREP method, which involves stating your position, providing the reasons, giving an example or providing evidence, and restating your position. Khandi\'s reference to another company doing the same thing is an instance of giving an example.

Question 53

Ellis gives a presentation to propose that his company, Ingenius Inc., eliminate its traditional departments and replace them with flexible teams that will allow employees to move from project to project as needed. He decides to use the PREP method of justifying this position. Which of the following is an example of the second step in the method?

Accepted Answer

He explains that, with the current structure, employees in one department may be underutilized while other departments are overtaxed.

Question 54

What is one of the purposes of the preview in a presentation?

Accepted Answer

to generate interest among the audience

Question 55

Kyle\'s preview of his presentation has a statement that frames his message in appealing terms and a breakdown of the key takeaway messages for the audience. What is his preview missing?

Accepted Answer

an attention-getter    The preview of a presentation should generally include an attention-getter, a positioning statement, and an overview. Kyle\'s statement that frames his message in appealing terms is a positioning statement and the breakdown of key takeaway messages is the overview. Kyle lacks an attention-getter.

Question 56

The higher the knowledge level of your listeners, the more presentation time you should spend informing them.

Accepted Answer

False

Question 57

Your colleague tells you that she is worried about persuading the audience to listen to her presentation. You should advise her to make her preview as compelling as possible.

Accepted Answer

True

Question 58

Connie, who works for a textbook company, has put together a presentation proposing that the company try to sell its textbooks to the untapped homeschooling market. She needs to present her idea to the executive committee. Considering the content of her presentation, which of the following people on the committee should she most try to influence?

Accepted Answer

the marketing directory

Question 59

If you want your presentation to appeal to professionals with a green motivational value system, you should

Accepted Answer

use dispassionate, precise language.    Professionals with green motivational value systems (MVSs) will appreciate your ability to provide all of the facts and avoid rushing to judgment about conclusions. People with green MVSs generally pride themselves on a dispassionate approach to decision making and may be turned off what they consider blatant and irrelevant appeals to emotion. However, this in no way implies that emotion is unimportant to them. Greens are often emotionally connected to precise language, precise and well-conceptualized charts, models, and other figures, and the ability to handle tough questions.

Question 60

Antwan has to plan a business presentation. The last step in his planning should be to gain a deeper understanding of the needs of his audience.

Accepted Answer

False

Question 61

Victor works for a manager who has a hub motivational system. In presentations to his manager, Victor should use language that is

Accepted Answer

option oriented    Professionals with hub motivational value systems are most common. Hubs are by nature pragmatic and flexible. They prefer a presentation that holds clear business logic with an emphasis on benefits to peopleâclients, customers, colleagues, and others. They prefer option-oriented language.

Question 62

Jamal begins his presentation on supplemental insurance by telling a dramatic story about an employee who was able to keep his home because of having such insurance. What type of attention-getter is this?

Accepted Answer

a vivid example

Question 63

Enrique is giving a presentation to convince his managers that offering yoga classes at work will improve productivity because it will help employees clear their minds. Which of the following aspects of his presentation shows that he is trying to include kinesthetic learners?

Accepted Answer

He will ask the audience to stand and do a simple yoga pose.

Question 64

Starting a presentation by telling the story of your company is usually effective at capturing audience attention and providing helpful background.

Accepted Answer

False      Starting a presentation with an overwhelming set of facts and numbers or telling the story of your company may not be particularly effective.

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