BCIS Exam 4 – Flashcards
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Which of the following is an organizational result from an effective and efficient supply chain management system?
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decrease the power of its buyers, create entry barriers thereby reducing the threat of new entrants, increase efficiencies while seeking a competitive advantage through cost leadership
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Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?
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business intelligence
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What is enterprise resource planning?
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integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations
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What increases real-time information sharing among supply chain partners focusing on reducing response time to unexpected events?
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supply chain event management
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As the business world increasingly shifts from product focus to customer focus, why are most organizations treating existing customers better than the past?
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existing customers are the best source of profitable and sustainable revenue growth
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What automates order processes from initial customer inquiry to final product delivery?
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selling chain management
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What helps organizations reduce inventory investments, while improving customer satisfaction?
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collaborative demand planning
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Which of the following operational CRM technologies does the customer service department typically use?
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contact center, web-based self-service, call scripting
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What made-to-order views can analytical CRM tools slice-and-dice customer information into?
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customer value, customer spending, customer segmentation
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Why is CRM one of the most valuable assets a company can acquire?
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CRM has proven to increase customer loyalty and retention and an organization's profitability
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Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?
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eliminates redundancies, cuts down wasted time, removes misinformation
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Today, SCM systems focus on extending beyond an organization's four walls to influence:
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suppliers, suppliers' supplier, customers' customer
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Which question below represents a CRM predicting technology question?
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What customers are at risk of leaving?
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What is the primary difference between contact management and opportunity management?
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contact management deals with existing customers, opportunity management deals with new customers
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Which question below represents a CRM reporting technology example?
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What is the total revenue by customer?
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Which of the below metrics represents the frequency of inventory replacement?
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inventory turnover
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Which question below represents a CRM analyzing technology question?
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Why did sales not meet forecasts?
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What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?
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bullwhip effect
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What allows separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems?
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integration
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What are the primary business benefits of an ERP system?
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forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
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Who are the primary users of ERP systems?
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accounting, finance, logistics, and production
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What is the ability to view all areas up and down the supply chain in real time?
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supply chain visibility
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In which industry area will CRM remain a major strategic focus for years to come?
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product is difficult to differentiate
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Which of the following operational CRM technologies does the marketing department typically use?
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list generator, campaign management, cross-selling and up-selling
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What does supply chain management involve?
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the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
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What is it called when a company uses organizations from developing countries to write code and develop systems?
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offshore outsourcing
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What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
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project management
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Which of the following is a fundamental of the RAD methodology?
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focus initially on creating a prototype that looks and acts like the desired system, actively involve system users in the analysis, design, and development phases, accelerate collecting the business requirements through an interactive and iterative construction approach
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What is the number one reason that IT projects fall behind schedule or fail?
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poor planning or poor project management
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Which of the following is a business-related consequence of failing software?
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decrease productivity, damage to brand reputation, increased liabilities
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What is a graphical network model that depicts a project's tasks and the relationships between those tasks?
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PERT chart
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What is project scope?
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defines the work that must be completed to deliver a product with the specified features and functions
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Which methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirements?
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agile methodology
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Which of the following is a benefit an organization can receive from outsourcing?
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financial savings, increase technical abilities, market agility
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Which of the following is a business-related consequence of successful software?
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increased revenues
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Which of the following includes a common reason why change occurs?
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a misunderstanding of the initial scope, shifts in planned technology that force unexpected and significant changes to the business, an omission in defining initial scope
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What is the design phase in the SDLC?
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involves describing the desired features and operations of the system
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What are the three primary variables (triple constraints) in any project?
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time, cost, scope
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Which of the following is a characteristic of a successful project?
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delivered on time, delivered within the budget, meets the business' requirements
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Which of the following does a project manager perform?
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defines and develops the project plan, tracks the plan to ensure all key project milestones are completed on time, expert in project planning and management
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What is the overall process for developing information systems from planning and analysis through implementation and maintenance?
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systems development life cycle (SDLC)
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What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
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outsourcing
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Which of the following is an issue related to the waterfall methodology?
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flaws in accurately defining and articulating the business problem, managing costs, resources, and time constraints, assumes users can specify all business requirements in advance
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What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
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in-sourcing
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What is a simple bar chart that depicts project tasks against a calendar?
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gantt chart
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What is the implementation phase in the SDLC?
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involves placing the system into production so users can begin to perform actual business operations with the system
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What is the analysis phase in the SDLC?
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involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
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Which of the following represents the phases in the SDLC?
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plan, analysis, design, develop, test, implement, maintain
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Who are individuals and organizations actively involved in the project or whose interests might be affected as a result of project execution or project completion?
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project stakeholders
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What are project deliverables?
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any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project
