question

A sense of caring is demonstrated by an employer who

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prioritizes the development of his or her employees' skills.

question

In high-trust relationships

answer

people are more willing to cooperate with each other.

question

In the business world, caring can be demonstrated by

answer

considering the needs of customers and employees.

question

Which of the following factors reduces the incidence of unethical behavior?

answer

a transparent atmosphere

question

In low-trust relationships, people tend to

answer

regard the actions of other people negatively.

question

When personal values and corporate values are aligned, employees have more

answer

integrity.

question

Which of the following employees is most likely to be an extrovert?

answer

Len meets everyone in the department by his third day on the job.

question

In the interpersonal communication process, the messages exchanged are

answer

simultaneous and mutual.

question

What is sight-reading?

answer

intelligent observation of nonverbal communication

question

Which of the following employees is acting with incivility?

answer

Scott usually greets female colleagues by saying, "Hello there, girls."

question

______ is a show of respect for the dignity and importance of others.

answer

Civility

question

Which of the following is characteristic of learner mind-sets?

answer

viewing differences of opinion as normal

question

Antonio has been appointed the facilitator of his team. His main job is to

answer

ensure that each agenda item is properly discussed.

question

Which of the following correctly describes how often teams should meet when working on group writing?

answer

consistently during all stages of the project

question

_____ refers to a set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals

answer

Team culture

question

Which of the following questions will best help virtual teams profit from diversity by capturing the perspectives of all team members?

answer

"What do you think about this idea?"

question

What is one technique that meeting leaders can use to encourage discussion but avoid arguments during the early part of meetings?

answer

foster disassociation

question

Which is the advantage of using Google Drive to store group documents?

answer

It allows all group members to edit the document in real time.

question

Which action is most likely to occur during the norming stage of team development?

answer

The entire team agrees on goals, individual tasks, and ways to be accountable.

question

Which of the following is a reason in favor of using virtual teams?

answer

Experts in different locations can pool their skills and knowledge.

question

In societies with low performance orientation, people

answer

hold relationships to be more important than results.

question

_____ refers to a mind-set that values choice more than obligation.

answer

Individualism

question

Khadija is an international student who has mixed feelings about life in Riverside. The people are helpful and friendly, but they sometimes make unflattering and incorrect assumptions about her culture. The behavior of the people of Riverside is an example of which of the following concepts?

answer

stereotyping

question

Which of the following is characteristic of people from high uncertainty avoidance cultures?

answer

They often stress orderliness and consistency, even if it means sacrificing experimentation and innovation.

question

Daniel has to prepare a report outlining the reasons why his company is going to shut down two factories in the United States. How will Daniel structure the report if he wants to use the inductive method?

answer

lay out the supporting reasons in careful order; state the primary message

question

While examining the pros and cons of introducing a stress-busting yoga program for the employees of Hillock Inc., Juanita learns that the pros far outnumber the cons and decides to recommend implementation of the yoga program. Which of the following statements is most likely to increase the positivity of her proposition?

answer

The yoga program would increase the efficiency of the employees.

question

While analyzing the advantages of orientation programs for new employees, Carter learns that these programs can make new employees more comfortable in their jobs and thus help them focus on their work. This in turn increases employee efficiency and reduces the likelihood that they will quit their jobs. Which of the following statements should Carter avoid making because it exaggerates the facts?

answer

Orientation programs eliminate the likelihood of new employees quitting their jobs.

question

_____ are statements that can be relied on with a fair amount of certainty and can be observed objectively.

answer

Facts

question

Which of the following should ideally be one of the goals of a business communicator?

answer

to express the message in a way that respects others

question

What is the most likely impact of slanting facts?

answer

It reduces the credibility of a business message.

question

While conducting the FAIR test, which of the following questions will help you analyze the impact of your business message?

answer

Have you thought about how the message will affect stakeholders?

question

While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience?

answer

Have you shown that you value others?

question

Typically, paragraphs in routine business messages have

answer

40-80 words.

question

Writers of business messages should avoid sentences that begin with "it is" or "there are" because they

answer

contain more words than necessary.

question

Which of the following statements about navigational designs will help improve the ease of reading?

answer

Avoid formatting features that distract readers from the main message.

question

Which guideline for navigational design is most likely to improve the ease of reading for business messages?

answer

Use white space appropriately.

question

What is the primary advantage of using word processing software to compose important email messages?

answer

It is better at reviewing text for typos and grammatical problems than email systems.

question

Which statement correctly describes the current state of texting in the workplace

answer

Texting is a new, undeveloped form of communication in the workplace, and attitudes toward it vary significantly.

question

When dealing with email, many business professionals consider use of the ______ a breach of privacy.

answer

"blind carbon copy" feature

question

Which of the following is a synchronous communication channel that is most likely to be high in control?

answer

a webinar

question

Which of the following involves an act or thought process committed by the sender rather than the receiver of an email?

answer

flames

question

The heavy volume of digital messages received on a daily basis makes it necessary for business professionals to perform the delicate task of balancing the

answer

need to respond to others with their own need to focus on work.

question

When stakeholders judge whether the communications and actions of an organization match their needs and interests, they are evaluating the organization's

answer

reputation.

question

Traditionally, a blog contains entries by:

answer

just one or a few individuals.

question

Jessica wants to get ahead in her career, so she has a professional blog. Which of the following posts is most likely to damage her reputation?

answer

a story about how much fun she and her coworkers had visiting bars after the annual sales meeting

question

Cara has been participating in her company's social networking platform for a while. Which behavior is her supervisor most likely to ask her to change?

answer

She often inquires about her colleagues' personal lives.

question

What are the two most common formats for public relations messages placed on a company blog?

answer

the press release and the op-ed piece

question

Which statement correctly compares the rate that technology changes to the rate that workplaces change?

answer

Technology can change in a matter of months, while workplaces sometimes take decades to change.

question

Which of the following is an example of a bad-news message characterized by low severity and high controllability?

answer

one colleague rejecting another colleague's idea

question

Which of the following is an example of an external partner?

answer

a supplier

question

Lane has to deliver his first negative performance review. He should make sure to

answer

focus on the unacceptable actions and their results.

question

In the context of bad news, a teaser message is a message that

answer

prepares recipients emotionally yet does not reveal specific information.

question

While delivering bad news in writing to customers, use

answer

passive verbs.

question

Which of the following would damage the effectiveness of a written message designed to convey bad news to colleagues or employees?

answer

avoiding discussion of the immediate impact of the bad news on recipients

question

In terms of maintaining credibility, the most important quality to convey when delivering bad news is

answer

honesty.

question

Serena, a bank manager at the United Front Bank, heads the business loan department. She wants to communicate to all of the bank's long-term customers that interest rates on business loans are increasing by a full percentage point. Which of the following guidelines should Serena follow while communicating this bad news?

answer

She should use specific and simple language.

question

Which of the following relates to how current and representative data is?

answer

reliability

question

Which of the following is a helpful guideline for formatting bar charts?

answer

Bars should be arranged in ascending or descending order in most cases.

question

In general, survey questions should

answer

cover multiple ideas.

question

Which type of question is designed to gain the response that the survey designer prefers and produces unreliable and unusable information as a result?

answer

leading

question

Which of the following is a helpful guideline for formatting tables?

answer

Arrange entries in ascending or descending order.

question

Which of the following is a type of primary research?

answer

conducting survey research

question

Which of the following is an advantage of including bulleting and enumerated lists in a report?

answer

They help readers rapidly process and group dense information.

question

Which of the following raises the credibility of a report?

answer

supplying the facts with precision

question

Which statement is a helpful guideline to use in creating business reports?

answer

Business reports should project objectivity first and positivity second.

question

What is the advantage of placing a clear statement of the business problem at the beginning of a report?

answer

It helps establish the purpose and value of the report.

question

Which of the following statements about paraphrasing is true?

answer

Paraphrasing significantly alters the original words and sentence structure.

question

To use another person's ideas and pass them off as one's own is known as

answer

plagiarism.

question

If you want your presentation to appeal to professionals with a red motivational value system, you should

answer

discuss immediate goals.

question

Which of the following is true of kinesthetic learners?

answer

They need group activities or hands-on activities.

question

Shawn likes to open his presentations with jokes in order to grab the attention of his audience. Which of the following should Shawn keep in mind while doing so?

answer

He should tie his jokes to his key messages.

question

In the AIM content planning process, how do you develop your ideas?

answer

by identifying key facts and conclusions related to your topic

question

Which component of a presentation is analogous to the conclusion in a written document?

answer

the review

question

In the story line approach to business presentations, what is a resolution?

answer

a solution to the challenges or tensions

question

Which of the following types of attire should generally be avoided in business-related settings?

answer

jeans and a polo shirt

question

Which of the following will help you manage your nervousness before your presentation?

answer

watching what foods and beverages you consume

question

Hadiya is skillful at reading the emotional signals of her audience and making quick, subtle adaptations to her presentation to connect with them. Hadiya is good at showing her

answer

caring.

question

In the context of workplace attire, which of the following styles requires men to wear neckties?

answer

formal business dress

question

During presentations, speakers show their ______ by knowing their content well.

answer

competence

question

The primary challenge for a team presentation is to make sure that it is

answer

cohesive.

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