B. Comm.- Ch. 6 – Flashcards
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The organization of business messages should be organized based on
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a prediction of the receiver's reaction to the main idea
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Which of the following is NOT an advantage of the deductive sequence approach for a good-news message?
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The organization is persuasive and calls for action
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The steps for the deductive sequence approach for a good-news message are
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begin with the main idea, provide details and explanation, and end on a future-oriented closing thought
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Which of the following is recommended advice when writing an appreciation message?
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Consider sending a copy of the appreciation message to the individual's supervisor.
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Persuasive requests differ from routine requests in that
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persuasive arguments need to be presented at the beginning of the message
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In writing a routine claim,
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the message should begin with a request for action
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Which of the following requires an individualized acknowledgment message?
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- Initial order from a customer - Custom order - Delayed order
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A procedural message may be ineffective if it
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is not pilot tested by colleagues and other employees.
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You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response?
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a general statement about the client's credit history, followed by supporting details
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When writing complex procedures that should be completed in a particular order, which method is BEST?
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Prepare a flowchart.
