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Home Page Social Science Business Advertising B. Comm.- Ch. 6 - Flashcards

B. Comm.- Ch. 6 – Flashcards

Lewis Edwards
7 July 2022
10 test answers

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question
The organization of business messages should be organized based on
answer
a prediction of the receiver's reaction to the main idea
question
Which of the following is NOT an advantage of the deductive sequence approach for a good-news message?
answer
The organization is persuasive and calls for action
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The steps for the deductive sequence approach for a good-news message are
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begin with the main idea, provide details and explanation, and end on a future-oriented closing thought
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Which of the following is recommended advice when writing an appreciation message?
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Consider sending a copy of the appreciation message to the individual's supervisor.
question
Persuasive requests differ from routine requests in that
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persuasive arguments need to be presented at the beginning of the message
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question
In writing a routine claim,
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the message should begin with a request for action
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question
Which of the following requires an individualized acknowledgment message?
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- Initial order from a customer - Custom order - Delayed order
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question
A procedural message may be ineffective if it
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is not pilot tested by colleagues and other employees.
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question
You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response?
answer
a general statement about the client's credit history, followed by supporting details
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question
When writing complex procedures that should be completed in a particular order, which method is BEST?
answer
Prepare a flowchart.
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Question
What is the right structure for an essay
Answer
A paragraph is a related group of sentences that develops one main idea. Each paragraph in the body of the essay should contain:
  • a topic sentence that states the main or controlling idea
  • supporting sentences to explain and develop the point you’re making
  • evidence from your reading or an example from the subject area that supports your point
  • analysis of the implication/significance/impact of the evidence finished off with a critical conclusion you have drawn from the evidence.