Analyzing Business Processes for an Enterprise System Essay Example

software for its new order process. It should be Oracle. Oracle is special enterprise software adapted for enterprise solutions.

The software is outstanding because it is more automotive and self-managed better than other software systems of that kind. Also, Oracle is made to securely protect data and enable the company totally recall the whole data. This system can protect the company from server failure, site failure, human error, and reduces planned downtime. This system not only keeps information but also analyses which can help company in decision making for improving the whole company. The lack of functionality leads to the problems with order processing, the firm will not ave an updated inventory that will hurt the firm business. A lot of mistaken inventory and being out of stock leads to mistaken meaning that we actually still have the product on shelf, so that will lead us to dissatisfied customers. Not being able to check customer records to see which qualify of sales tax exemptions is also a big problem for the firm, because they will charge the customer with taxes when they are actually exempt for it. That will become the reason of stress within customers and employees and decreasing of their number that will hit n the firm wallet. Having the systems assign a date for backorder of items that are currently out of stock rather than the original date that was given to the customer will cause a lot of confusion for the customers because they think the order is ready a certain date but it really is not ready and they will call the firms customer service representatives and ask them

why they order has not been shipped yet. The firm probably can determine how serious this problem by analyzing the amount of complains that firm get from both the firms employees and customers.

The questions the firm should ask are why the system does not update the inventory real time or daily. Why the system does not automatically saves the information about customer`s sales tax exempt? Why the system does not generates a different back order date than what was given to the customer? When will be a software update that will fix flaws in the system? Oracle protects from server failure, site failure, and human error, it also has a high performance data warehousing which makes inventory storing process much easier and get up to date numbers.