Airman Leadership School Summative Test Questions – Flashcards
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Change Management Roles
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Sponsor Agent Target
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Requirements of standard
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4 requirements - Measurable Attainable Specific Observable
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Cycles of Change
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Directive Participative
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Phases of Change
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Unfreezing Change Refreezing
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Influences of group dynamic
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Motives Values Personality
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Motives are..
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impulses, what drives goals
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Values are...
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come from upbringing, views on life
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Personality is
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constant behavior
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Types of teams
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4 Types of Teams - Process improvement Project Action Workcenter
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Stages of teams
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5 Stages - Forming Storming Norming Performing Adjourning
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Team needs
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Task Individual Maintenance
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Individual needs are
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basic personal needs (social, safety, self-esteem, self-actualization, physiological)
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How find Root Causes
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5 ways - 5 whys? Brainstorming Fish bone diagram creative thinking problem solving
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Maintenance needs
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morale, communication, respect (feelings of teams)
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Levels of Change
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Knowledge Attitude Individual
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Steps of Problem Solving
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8 Steps- Clarify/ Validate Break down Improvement target Root Causes Countermeasures See countermeasures through Confirm Results Standardize
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Task needs are..
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resources that are needed for job (paper, printers, tools)
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Problem statement qualities...
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Quantity, quality, time, cost or anything that quantifies/qualifies problem
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Traits of countermeasures
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3 Traits- Effective Feasible Impact
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Subordinate Needs
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6 Needs - Information Education Training Counseling Corrective action Recognition
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Step 3- Improvement Target contains
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Goal statement
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The Goal statement is...
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B-SMART Balance Specific Measurable Attainable Results Focused Timely
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Step 1 of problem solving
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Clarify problem - problem statement
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Step 6 of problem solving...
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See countermeasures through
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Principles of CML
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6 Principles Know Job Mentor Set Example Care Communicate Responsibility
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6 S's of countermeasures
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Sort Straighten Shine Standardize Sustain Safety
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Confirm Results in problem solving by
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conducting review, reward, recognize
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In step 5 of problem solving develop the...
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Action Plan (countermeasures for solving problem)
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If problem results are not effective
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Go to step 4- determine root causes
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Last step of problem solving
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Standardize results - T.O.s AFI's, procedures, etc
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Effectiveness Attributes
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Aptitude Conditioning Inclination
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Capability =
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Aptitude x Conditioning
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Effectiveness =
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Capability x Inclination
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Task circumstances
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3 circumstances- Complexity Time Safety
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Improve Performance and Development by...
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Job rotation Enlargement - more responsibility Enrichment - freedom/ ownership
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Steps of Evaluation process
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6 steps Standards Monitor Evaluate Performance Feedback Sound Admin decisions Improvement Plan
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Team Roles
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3 Roles - Leader Facilitator Member
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Types of conflict management
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Relationship Task
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Sources of conflicts
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Relationship Roles Interest Values Communication Interpretation Data Procedures
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Value and Waste analysis
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8 Ways - Defects Over production Waiting Non standard over processing Transportation Intellect Motion Excess Inventory
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Evaluation Pitfalls
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5 Types Bias Stereotype Emotional Inadequate Planning Faulty Ratings
