question

A) describe how the project team will go about developing the proposed system

answer

The project plan is the document that is used to _____. A) describe how the project team will go about developing the proposed system B) outline the tasks to be addressed in developing the proposed system and develop a time estimate for each task. C) outline the technical, economic, and organizational feasibility of the proposed system D) summarize the business need and explain how the proposed system supports that need and creates value E) all of the above

question

B) design

answer

Deciding how the hardware, software, and network infrastructure will operate occurs during the _____ phase of the SDLC. A) analysis B) design C) implementation D) planning E) strategy

question

D) system request

answer

The _____ is generated by the department or person that has an idea for a new information system. A) economic feasibility analysis B) requirements document C) project charter D) system request E) project plan

question

B) UML

answer

Overall, the consistent notation, integration among the diagramming techniques, and application of the diagrams across the entire development process makes ________ a powerful and flexible tool set for analysts and developers. A) CASE B) UML C) DFDs D) EPCs E) Flow Charts

question

C) create value for the organization

answer

The primary goal of the systems analyst is to _____. A) acquire a working tool B) create a wonderful system C) create value for the organization D) establish the phases of the SDLC E) identify opportunities for improvement

question

B) design

answer

Interfaces (e.g., menus, reports, forms) are specified during the _____ phase of the SDLC. A) analysis B) design C) implementation D) planning E) system delivery

question

E)all of the above

answer

Developing an information system is similar to building a house because you have to A) start with a basic idea of what is needed B) create simple drawings of what is needed and allow the customer to provide feedback C) develop a detailed set of blueprints D) actually build the project, often with some changes directed by the customer E) all of the above

question

E) planning

answer

Understanding why an information system should be built and determining how the project team will build it is part of the _____ phase of the SDLC. A) analysis B) system request C) gathering D) initiating E) planning

question

E) none of the above

answer

_____ development is a structured design methodology that proceeds in a sequence from one phase to the next. A) analysis B) design C) implementation D) all of the above E) none of the above

question

B) person or department that requested the system

answer

The project sponsor is the _____. A) lead systems analyst on the project team B) person or department that requested the system C) lead computer programmer charged with writing the code for the system D) project team leader in charge of developing the system E) any of the above may fill the role of the project sponsor

question

D) implementation

answer

The phase of the SDLC when the system is actually built or purchased is the _____. A) analysis B) construction C) design D) implementation E) planning

question

B) Design

answer

In which phase of the SDLC is the system specification developed? A) analysis B) design C) implementation D) planning E) system delivery

question

D) all of the above

answer

The principal disadvantages(s) with the waterfall development methodology is (are) _____. A) a long time elapses between completion of the system proposal and the delivery of the system B) if the team misses important requirements, expensive post-implementation programming may be needed C) the design must be completely specified on paper before programming begins D) all of the above E) none of the above

question

C) Process-Centered

answer

A development methodology that focuses on the processes as the core of the system is said to be _____. A) action-oriented B) structure-oriented C) process-centered D) object-oriented E) data-centered

question

D) Systems development life cycle

answer

The process of understanding how an information system can support business needs, design the system, build it, and deliver it to users is the _____. A) analysis phase of the SDLC B) object oriented approach C) rule for creating a CASE tool D) systems development life cycle E) waterfall development methodology

question

True

answer

The business analyst serves as the primary contact point with the project. A) True B) False

question

False

answer

An analyst that focuses on the technical issues of the organization (hardware, software, databases and networks) is commonly called a change management analyst. A) True B) False

question

True

answer

Determining who will use the system, what the system will do, and where and when it will be used is performed during the analysis phase of the SDLC. A) True B) False

question

True

answer

The primary advantage of the Waterfall Development methodology is requirements are completely specified and held relatively constant prior to programming. A) True B) False

question

False

answer

An analyst with business skills that understands the business issues surrounding a system is commonly called a project manager. A) True B) False

question

True

answer

In the Unified Process, the analysis phase follows requirements. A) True B) False

question

False

answer

The primary objective of the systems analyst is to create a wonderful system. A) True B) False

question

True

answer

The new information system is purchased or built during the implementation phase of the SDLC. A) True B) False

question

False

answer

The planning phase is the fundamental process of understanding how an information system should be built and determining who on the project team will build it. A) True B) False

question

True

answer

Phased development is considered a special case of RAD approach to developing systems. A) True B) False

question

False

answer

A project manager most likely would not have worked as a systems analyst in the past, since project management career track is independent of the system analyst's career track. A) True B) False

question

True

answer

In extreme programming programmers pair up to write the code. A) True B) False

question

False

answer

Parallel development relies on only one iteration of the analysis phase. A) True B) False

question

True

answer

For urgent projects, it is a good idea to use a prototyping methodology. A) True B) False

question

False

answer

Project team members focus on getting the project done, leaving change management to the business managers. A) True B) False

question

False

answer

The creation of a design prototype that is not a working information system, but represents a part of the system that needs additional refinement happens with the prototyping methodology. A) True B) False

question

True

answer

Extreme programming is founded on core principles such as communication, simplicity, feedback, and courage A) True B) False

question

True

answer

Scott has been assigned to focus on the users during the upcoming information systems installation. Scott will provide user training and documentation. His role is to serve as a change management analyst. A) True B) False

question

True

answer

The analyst that develops ideas and suggestions to improve the application of information technology is commonly called a systems analyst. A) True B) False

question

True

answer

You are carrying out a project that involves information systems for the operation of controls in a passenger jet craft. This is an ideal project for you to follow a throwaway prototyping methodology. A) True B) False

question

False

answer

The waterfall development methodology derives its name from the salmon that swim up the waterfall against the current. A) True B) False

question

False

answer

The business analyst is responsible for ensuring that the project is completed on time and within budget and that the system delivers all benefits that were intended by the project sponsor. A) True B) False

question

False

answer

The infrastructure analyst is responsible for the design of the new business policies and processes. A) True B) False

question

True

answer

Throwaway prototyping balances the benefits of well-thought-out analysis and design phases with the advantages of using prototypes to refine key issues before the system is built. A) True B) False

question

True

answer

Systems analysts Lori and Mark are employed by the local hospital. They have been assigned to develop a very complex patient monitoring system for the cardio-care unit using a new display technology. Throwaway prototyping is a very suitable methodology for this project. A) True B) False

question

True

answer

Kim repeatedly performs the analysis, design, and implementation phases concurrently in a cycle until the system is completed. She then goes back and from scratch does a thorough design and implementation to complete the project. She is following a throwaway prototype methodology. A) True B) False

question

True

answer

The role of the change management analyst includes ensuring that adequate documentation and support are available to the users. A) True B) False

question

True

answer

The role of the project manager includes managing the team members, developing the project plan, assigning resources and serving as the primary point of contact for people outside the project team. A) True B) False

question

False

answer

For complex systems, throwaway prototyping is not a suitable methodology, since it will lead to problems with maintaining the system. A) True B) False

question

True

answer

Agile development methodology aims at eliminating the modeling and documentation overhead in IS projects, while emphasizing simple, iterative application development. A) True B) False

question

D) Project Manager

answer

Most system requests include all of the following except _____. A) business need B) business requirements C) project sponsor D) project manager E) business value

question

C) guide to determining whether to proceed with a project

answer

Feasibility analysis may be defined as a(n)_____. A) assessment of ability of the ultimate users of the system to accept the system and incorporate it into the ongoing operations of the organization B) determination of the extent to which the system can be technically designed, developed, and installed C) guide to determining whether to proceed with a project D) identification of only the costs and benefits associated with the project E) none of the above

question

B) the high level functionality of the system.

answer

In order to approve a system request, the approval committee must know A) all of the details of the ultimate system to be developed. B) the high level functionality of the system. C) what the screens and reports will look like in the final system. D) who the end users of the system will be and exactly how they will use it in their jobs. E) all of the above.

question

B) large project size

answer

Which of the following factors would tend to increase the technical risk of a project? A) familiarity with the technology B) large project size C) creating an application that is familiar to the users and analysts D) small project size E) the number of other applications under development in the firm

question

C) No previous experience with Java within the IS department

answer

Which of the following factors could be included in a technical risk assessment? A) Cost of a new Web server B) Cost of hiring a Webmaster C) No previous experience with Java within the IS department D) Some fear of job loss among order entry department personnel E) All of the above

question

A) Organizational

answer

Peter is the vice president of accounting and finance. For the past year he has solely provided the resources necessary to get the just-in-time accounting system through the planning and analysis phases of the SDLC. Other managers have openly stated that the JIT system is not worth the investment. The SEC has just placed Peter under investigation for insider trading and the board has asked him to resign. This project is failing _____ feasibility analysis. A) organizational B) champion C) functional D) economic E) technical

question

C) high-level non-IS executive who is usually but not always the project sponsor who initiated the system request

answer

The project champion is a(n)_____. A) high-level IS executive who is usually but not always the project sponsor who initiated the system request B) mid-level IS manager who has the responsibility of controlling and directing the development process C) high-level non-IS executive who is usually but not always the project sponsor who initiated the system request D) senior member of the user group who participated in the RAD sessions E) none of the above

question

B) Tangible

answer

_____ value can be quantified during the project initiation phase. A) Expected B) Tangible C) Intangible D) Real E) Salvage

question

D) Equipment Upgrade

answer

Operational costs that are examined during feasibility analysis include _____. A) data conversion cost B) development training C) user training D) equipment upgrades E) initial consultant fees

question

A) Economic

answer

_____ feasibility is determined by identifying costs and benefits associated with the system. A) Economic B) Functional C) Organizational D) Intangible E) Technical

question

D) Software Licensing Fees

answer

Examples of development costs include all EXCEPT _____. A) consultant fees B) hardware expenses C) salaries for the project team D) software licensing fees E) none of the above

question

C) Business Requirements

answer

Explaining "the business capabilities of the information system" is written in the _____ section of the system request. A) business need B) business value C) business requirements D) project need E) special issues

question

B) project sponsor, business need, business requirements, and business value

answer

The four elements commonly found on a system request are _____. A) economic, organizational, technical, and operational feasibility B) project sponsor, business need, business requirements, and business value C) risk analysis, familiarity, project size, and cost-benefit analysis D) training, software, installation, and equipment E) upgrades, licensing fees, repairs, and charges

question

B) Feasibility Analysis

answer

_____ is the process of examining the technical, economic, and organizational pros and cons of developing a new system. A) Committee approval B) Feasibility analysis C) Functionality determination D) Risk analysis E) System request

question

E) Return On Investment

answer

The calculation that measures the amount of money an organization receives in return for the money it spends is called the _____. A) cash flow B) net present value C) total investment D) tangible costs E) return on investment

question

True

answer

ROI calculations do not consider the present value of future money. A) True B) False

question

True

answer

It is not necessary to assign dollar values to intangible costs and benefits; it is almost impossible to come up with reasonable numbers for all of the costs and benefits that haven't happened yet. A) True B) False

question

False

answer

Kelly Smith, the vice president of marketing, has provided resources and political support for the new production management information system. She has acted as the project manager for the project. A) True B) False

question

False

answer

A feasibility analysis includes whether the project has been permitted by the CIO of the company. A) True B) False

question

True

answer

Cost benefit analysis identifies the financial costs and benefits associated with a systems project. A) True B) False

question

False

answer

System requests often include the project team members including the project manager and the analysts. A) True B) False

question

True

answer

Organizational feasibility can be evaluated by conducting a(n) stakeholder analysis. A) True B) False

question

False

answer

The return on investment (ROI) should be used as the sole indicator of a project's worth because it considers the end points of the investment, not the cash flow in between. A) True B) False

question

False

answer

The formula for net present value (NPV) is the ratio of (Total benefits - Total Costs) to Total Costs. A) True B) False

question

True

answer

User participation should be promoted throughout the development process to make sure that the final system will be accepted and used. A) True B) False

question

False

answer

The champion is a high-level IS executive who initiates the system request and supports the project by providing time, resources, and political support within the organization by communicating the importance of the system to other organizational decision makers. A) True B) False

question

False

answer

Happy customers is a tangible cost that can be included in a cost-benefit analysis. A) True B) False

question

False

answer

How well a system is accepted by the users and incorporated into the ongoing operations of the business is defined in the technical feasibility. A) True B) False

question

False

answer

Economic feasibility focuses on whether the system can be built by examining the risks associated with the users' and analysts' familiarity with the application, familiarity with the technology, and project size. A) True B) False

question

False

answer

Familiarity with the application and technology are major factors considered under economic feasibility. A) True B) False

question

True

answer

Project size is an important consideration in technical feasibility. Larger projects create more risk, both because they are more complicated to manage and because there is a greater chance that some important system requirements will be overlooked or misunderstood. A) True B) False

question

False

answer

During organizational feasibility analysis the system users are the stakeholders that are responsible for providing enough budget and promoting the project. A) True B) False

question

False

answer

A limitation of a formal cost-benefits analysis is that it contains the costs and benefits for just one year. A) True B) False

question

True

answer

Calculating the break-even point helps in understanding how long it will take before the system creates real value for the organization. A) True B) False

question

True

answer

A high return on investment (ROI) results when benefits far outweigh the cost of a new project or information system. A) True B) False

question

False

answer

The organizational management of a business is involved in hands-on activities related to the project. A) True B) False

question

False

answer

To identify the costs and benefits related to the computer technology for a project the systems analyst should rely on the business users. A) True B) False

question

True

answer

Economic feasibility is determined by identifying costs and benefits associated with the system, assigning values to them, and then calculating the cash flow and return on investment for the project. A) True B) False

question

False

answer

Determining whether the new system will be compatible with the existing technology that already exists in the organization is part of the organizational feasibility study. A) True B) False

question

True

answer

Present value calculation takes inflation and time into account. A) True B) False

question

C) Industry Standards

answer

Kathryn has little experience estimating the time it will take to complete a systems project. She has just completed the planning phase of the project. What method should she use to estimate the time required to build the system? A) adjusted project complexity B) function points C) industry standards D) Microsoft Project E) more complex approach

question

A) Project Management

answer

_____ is the process of planning and controlling the development of a system within a specified time frame at a minimum cost with the right functionality. A) Project management B) Symantic timeline C) Task identification D) Time estimation E) Work plan

question

B) 20 Months

answer

One method of estimating project time is to use industry standard factors for each project phase. With this method, if the planning phase typically takes 15% of total project time, and a particular project requires three months for planning, then the remainder of the project will require _____. A) 15 months B) 20 months C) 3.5 months D) 4.5 months E) 3 months

question

B) end-user efficiency, data communications, and reusability

answer

When using a function point estimation worksheet, there are 14 factors that impact the complexity of a project. These factors include _____. A) data communications, time tradeoffs, and estimated effort B) end-user efficiency, data communications, and reusability C) performance and programming language D) reports printed and PCA E) x-rays, extensibility, and operational conversion

question

D) All the Above

answer

Adding people to a project team in order to speed up total development time _____. A) organized in a standard manner across all projects B) created in an iterative and incremental manner C) designed so one can compare the current project to past projects D) all of the above E) none of the above

question

B) creating the work plan, staffing the project, and controlling and directing the project

answer

The three steps of project management are _____. A) controlling the project, directing the project, and creating the work plan B) creating the work plan, staffing the project, and controlling and directing the project C) directing the project, creating the work plan, and naming the tasks D) naming the tasks, creating the work plan, and completing the deliverables E) setting the start date, estimating the time, and reading the actual time

question

D) unrealistic schedule demands by project sponsors

answer

The most significant challenge to project managers is _____. A) lack of project management training B) no one really understands how to manage a complex systems development project C) the lack of tools that can assist in controlling project progress D) unrealistic schedule demands by project sponsors E) all of the above

question

E) Much Less

answer

Assume a systems development project effort calculation determines that the system will require 240 function points. If the developers choose to implement this system in the C programming language, approximately 31,200 lines of code will have to be written. If the developers choose Visual Basic to implement the system, the number of lines of code will be _____. A) about the same B) can't tell without more information C) exactly the same D) much greater E) much less

question

D) list the four phases of the SDLC and the steps that occur in each

answer

To identify the tasks for a work plan the project manager can _____. A) control and direct the project B) estimate the size, staff the project, and remember technical skills C) establish a possible reporting structure D) list the four phases of the SDLC and the steps that occur in each E) set conservative numbers for the project software

question

A) Function Point

answer

A(n) ____________ is a measure of program size based on the number and complexity of inputs, outputs, queries, files, and program interfaces. A) function point B) line of code C) project plan D) standard module E) workplan

question

C) 400

answer

A normal system with 400 unadjusted function points would have _____ adjusted function points when the shortcut method is use to determine the complexity of the project. A) 200 B) 260 C) 400 D) 540 E) 600

question

B) Estimation

answer

The process of assigning values for the time and effort needed to perform a system project is called _____. A) analysis B) estimation C) identifying D) planning E) preparation

question

E) Work Plan

answer

The _____ is a dynamic schedule that logs and monitors all of the tasks that need to be accomplished for the length of the project. A) margin of error B) project manager C) project objective D) timebox E) work plan

question

E) start with a realistic assessment of the work

answer

A critical success factor for project management is to _____. A) create a work plan B) follow the three steps of project management C) identify most project tasks D) manage the hundreds of tasks E) start with a realistic assessment of the work

question

A) established methodologies

answer

Project managers can develop task lists for a project with the help of _____. A) established methodologies B) system proposals C) system requests D) user application hardware E) user requirements

question

True

answer

A highly effective motivational technique for technical staff is to provide recognition for each team member's accomplishments. A) True B) False

question

True

answer

The underlying cause of many missed project deadlines is scope creep. A) True B) False

question

True

answer

The most common reason for schedule and cost overruns that surface after the project is underway is scope creep. A) True B) False

question

True

answer

When planning a systems project, overly optimistic timetables are the cause of project completion delays. A) True B) False

question

True

answer

Using typical industry standards for estimating project time schedules, the estimated analysis phase would be 10 person-months for a systems project where the planning phase was completed in 7.5 person-months. A) True B) False

question

False

answer

Scope creep is only a minor factor in projects running over schedule, and every effort should be made to incorporate any changes into the present system if they would truly be beneficial. A) True B) False

question

False

answer

The project charter describes the qualifications of the people who will work on a project and the reporting structure of the project team. A) True B) False

question

False

answer

Lower CASE tools are used to create integrated diagrams of the system and store information about system components during the analysis phase. A) True B) False

question

False

answer

The COCOMO model to convert lines of code estimates into person-month estimates was designed by Allen Albrecht of IBM. A) True B) False

question

True

answer

Matching people's skills with the needs of the project, motivating employees, and minimizing personnel conflict are all part of the staffing process. A) True B) False

question

True

answer

Sergei, the project manager, is worried about completing the project on time. To increase the productivity of his 15-person team he should create subteams with no more than 10 people on a subteam. A) True B) False

question

True

answer

A function point is a measure of program size based on the number and complexity of inputs, outputs, queries, files and program interfaces. A) True B) False

question

False

answer

One of the greatest weaknesses of systems consulting firms is that they try to apply estimates and methodologies that they have developed over time and applied to other projects, most of which are very different from the current project. A) True B) False

question

False

answer

The project team has just determined that the deadline for completion will not be met. In order to deliver a high quality system on schedule, the team has requested that the features be prioritized and that a fixed deadline be imposed for the project. This technique is referred to as SDLC methodology. A) True B) False

question

True

answer

A good technique to help minimize conflict among team members is to hold team members accountable for their tasks. A) True B) False

question

False

answer

The document that describes the project's objectives and rules is called the project charter. A) True B) False

question

True

answer

Christine does not have the skills that her project manager feels are necessary and no money has been budgeted for outside consultants. Mentoring is a good option to improve Christine's skills in this situation. A) True B) False

question

False

answer

Creating a work plan requires three steps: identify the tasks that need to be accomplished, estimate the time that it will take to complete the tasks, and record the task completion time in a Gantt Chart. A) True B) False

question

False

answer

It is not wise to identify tasks for a current project using existing methodology, because methodologies that have been used by an organization for other projects probably will not work for this project without extensive changes. A) True B) False

question

False

answer

CASE tool is a popular graphic depiction of the work plan that lists project tasks along a y-axis, time along an x-axis, and uses shaded boxes to represent tasks. A) True B) False

question

True

answer

Integrated CASE tools are used to support tasks that happen throughout the SDLC. A) True B) False

question

False

answer

Jim Smith, the project manager for a high-profile project, has permitted the users to add additional features to the systems project. The schedule and costs are now running over. This project suffers from poor standards. A) True B) False

question

False

answer

To complete a 20 person-month project in 10 months, a team should have 4 full-time staff members assigned to the project. A) True B) False

question

True

answer

Project management is the second major component of the planning phase of the systems development life cycle (SDLC), and it includes three steps: creating the work plan, staffing the project, and controlling and directing the project. A) True B) False

question

True

answer

According to leading experts in software development, the margin of error when estimating project costs is 100% and the margin of error in project scheduling time is 25%. A) True B) False

question

False

answer

A key factor in staffing a project involves motivating people to meet the project's objectives, and the most effective way to do this is through the use of money and bonuses. A) True B) False

question

True

answer

Using the shortcut method to determine the complexity of a systems project, a very complex system having 300 unadjusted function points would have 405 adjust function points. A) True B) False

question

True

answer

The work plan records and keeps track of all of the tasks that need to be accomplished over the life of the project, listing each task, along with important information about it, such as when it needs to be completed, the person assigned to do the work, and any deliverables that will result. A) True B) False

question

True

answer

Timeboxing is a popular technique which sets a fixed deadline for a project and delivers the system by that deadline no matter what, even if functionality needs to be reduced. A) True B) False

question

False

answer

When estimating project time schedules using industry standards for a systems project, the following values are acceptable: 15% for planning, 25% for analysis, 50% for design, and 10% for implementation. A) True B) False

question

C) Business Process Reengineering

answer

Which of the following analysis strategies incurs the highest risk yet has the potential to provide high value to the business? A) Business Process Automation B) Business Process Improvement C) Business Process Reengineering D) Business Process Renovation E) Root cause analysis

question

D) Observation

answer

What information-gathering strategy enables the analyst to see the reality of the situation rather than listen to others describe it? A) document analysis B) interviewing C) joint application design (JAD) sessions D) observation E) questionnaires

question

C) joint application development

answer

The information gathering technique that is most effective in combining information from a variety of perspectives, building consensus, and resolving discrepancies is a(n) _____. A) document analysis B) interview C) joint application development D) observation E) questionnaire

question

D) 50%

answer

A JAD session can reduce scope creep by _____. A) 10% B) 20% C) 40% D) 50% E) 75%

question

D) business process reengineering

answer

The goal of this analysis strategy is to change the fundamental way the organization operates and to make major changes by taking advantage of new ideas, methods and technology. A) business process automation B) business process benchmarking C) business process improvement D) business process reengineering E) business process systemization

question

A) BPA

answer

The analysis strategy that results in the existing business processes being left essentially the same, but with a new system that makes them more efficient is _____. A) BPA B) BPI C) BPR D) BPU E) Top-down approach

question

C) Open-Ended

answer

Sarah would like to give the interviewee more control over the interview and to gather rich information. She should ask _____ questions. A) closed-ended B) inappropriate C) open-ended D) opinion E) probing

question

E) activity elimination and outcome analysis

answer

Two BPI techniques used to identify possible improvements in the current system are _____. A) activity based costing and activity elimination B) duration analysis and formal benchmarking C) outcome analysis and problem analysis D) problem analysis and root cause analysis E) activity elimination and outcome analysis

question

A) the person who sets the meeting agenda and guides the discussion

answer

A JAD facilitator is _____. A) the person who sets the meeting agenda and guides the discussion B) the person who records the discussion C) participates in the discussion D) is also a power user E) none of the above

question

D) problem analysis and root cause analysis

answer

Two BPA techniques commonly used to identify possible problems in the current system are _____. A) activity based costing and benchmarking B) duration analysis and formal benchmarking C) outcome analysis and duration analysis D) problem analysis and root cause analysis E) process simplification and proxy benchmarking

question

A) Analysis

answer

Understanding the as-is system, identifying improvements, and developing requirements for the to-be system are the steps of the _____ phase. A) analysis B) design C) implementation D) planning E) SDLC

question

A) document analysis

answer

The examination of existing paperwork in order to better understand the As-Is system is an example of what information-gathering strategy? A) document analysis B) interviewing C) joint application design (JAD) sessions D) observation E) questionnaires

question

A) interviewing

answer

The most commonly used information-gathering technique is _____. A) interviewing B) joint application design (JAD) sessions C) document analysis D) observation E) questionnaires

question

E) questionnaire

answer

The information gathering technique that enables the analyst to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense is the _____. A) document analysis B) interview C) JAD session D) observation E) questionnaire

question

C) business process improvement

answer

The goal of ______ analysis strategy is to make minor or moderate changes to the business processes so that they will become more efficient and effective. A) business process automation B) business process benchmarking C) business process improvement D) business process reengineering E) business process systemization

question

False

answer

The two general analysis techniques performed by the analyst for BPA during the analysis phase are problem analysis and revise and resubmit modeling. A) True B) False

question

True

answer

The interview schedule lists all the people who will be interviewed, when, and for what purpose. A) True B) False

question

False

answer

When you begin an interview, the first goal is to establish control and let the interviewee know that you have a mastery of the subject. A) True B) False

question

True

answer

Kristin, a systems analyst, needs to know detailed information about the accounts receivable process, but she is not concerned with accounts payable or general ledger, or the integration of this information. Her analysis will assist her in designing a To-Be system for the accounts receivable department. The appropriate requirements-gathering technique to be used would be interviewing. A) True B) False

question

False

answer

The systems analyst has recommended that the existing order entry system be totally re-engineered. The risk to this BPR activity is low to moderate. A) True B) False

question

False

answer

A systems analyst has prepared an interview agenda that begins with a number of specific, detailed questions, and then asks the interviewee to make general statements about the policies and procedure of the business process. The analyst is following a top-down interview structure. A) True B) False

question

False

answer

The standard approach to select who should complete a questionnaire during information gathering is to sample only those departments that do not have direct contact with the As-Is system. A) True B) False

question

True

answer

Amanda had the managers at her company develop a list of important and interesting technologies and how each technology could be applied to current business process. Amanda is identifying improvement opportunities through technology analysis. A) True B) False

question

False

answer

BPI requires the least cost because it has the narrowest focus and seeks to make the least changes. A) True B) False

question

False

answer

A fundamental disadvantage of the JAD sessions is that they are subject to be dominated by a few. e-JAD attempts to eliminate this disadvantage. A) True B) False

question

True

answer

Open-ended questions gather rich information because they are questions that permit the interviewee to elaborate on answer. A) True B) False

question

True

answer

Activity-based costing is similar to duration analysis. While duration analysis attempts to find the time taken to complete business processes, activity-based costing finds the costs associated with each of the basic functional steps or processes. A) True B) False

question

True

answer

To better understand the As-Is system the project team members can perform document analysis on existing forms, reports, and business process models. A) True B) False

question

False

answer

It is easier to ask an interviewee what is used to perform a task than it is to show the interviewee a form and ask what information on the form is used. A) True B) False

question

True

answer

Document analysis and observation are commonly used for understanding the As-Is system because they are useful for obtaining facts. A) True B) False

question

False

answer

Because it is important not to disrupt the normal business function, joint application design (JAD) sessions should be held at a location easily accessible to the participants' office staffs, and attendees should be those most easily released from regular duties and least likely to be missed. A) True B) False

question

True

answer

Jessica has asked the users to generate a list of problems with the current system and to prioritize the problems in order of importance. Jessica then generated all the possible causes for the problems, starting with the most important. Jessica is identifying improvement opportunities through root cause analysis. A) True B) False

question

False

answer

Activity elimination technique of BPR focuses on understanding the fundamental outcomes that provide value to customers. A) True B) False

question

True

answer

Observation is a powerful tool for gathering information about the As-Is system and may be necessary because managers often do not remember how they work and how they allocate their time. A) True B) False

question

True

answer

Tracy has decided to ask the users and managers to identify problems with the current system and to recommend how to solve these problems in the future system. They have recommended small incremental changes. Tracy is identifying improvement opportunities through problem analysis. A) True B) False

question

False

answer

An analyst for an insurance company determined that the overall time required to process a property damage insurance claim is 21 business days. When the analyst decomposes the process into steps and aggregates the total time requirements for all steps, she discovers a total time of 12 hours. The analyst is employing the activity-based costing analysis technique. A) True B) False

question

True

answer

JAD is the appropriate technique for gathering information about the As-Is and To-Be systems: it that identifies improvements, and has a high amount of user involvement. A) True B) False

question

True

answer

An interview style that seeks a broad and roughly defined set of information is commonly called the unstructured interview style. A) True B) False

question

True

answer

Questionnaires are often used when there is only a small number of people from which information and opinions are needed, because it is difficult to get a large number of participants to return questionnaires on a timely basis. A) True B) False

question

False

answer

To identify improvements in BPR, the analyst should perform outcome analysis, activity analysis, and technology elimination. A) True B) False

question

True

answer

The users of the product-sales system would like to dramatically increase the use and value of the new order-entry system by designing a front end for the Internet and letting customer purchase goods without the aid of a customer service rep. The projected costs would be high and the risk would be great. This is an example of BPR. A) True B) False

question

True

answer

A systems analyst is participating in an exchange of services with another organization. First, the analyst visits the partner organization, studies and evaluates their systems, and recommends changes and improvements. Then, a team of analysts from the partner organization visits the analyst's organization and performs the same service. This process is an example of benchmarking. A) True B) False

question

False

answer

Questions on questionnaires should be open-ended to allow the respondent the freedom to express his/her opinion since the analyst will not be able to follow up with additional questions as could be done in a one-on-one interview. A) True B) False

question

False

answer

BPI typically has the greatest breadth of analysis, since it focuses on the entire business function and beyond. A) True B) False

question

False

answer

An analysis team consisting of users, managers, and analysts, are in the midst of a daylong meeting. They are working on systematically evaluating the consequences of removing every activity from the current business process. The team is performing activity-based costing. A) True B) False

question

B) identify the system boundary, draw the use cases on the diagram, place the actors on the diagram, and draw the lines connecting the actors to the use cases

answer

When drawing the use-case diagram, an analyst should do the steps in this order: _____. A) draw the use cases on the diagram, identify the system boundary, place the actors on the diagram, and draw the lines connecting the actors to the use cases B) identify the system boundary, draw the use cases on the diagram, place the actors on the diagram, and draw the lines connecting the actors to the use cases C) place the actors on the diagram, draw the use cases on the diagram, identify the system boundary, and draw the lines connecting the actors to the use cases D) identify the system boundary, place the actors on the diagram, draw the use cases on the diagram, and draw the lines connecting the actors to the use cases E) none of the above gives the correct order of steps

question

C) the technology is proven

answer

The importance level of a use case increases for all of the following characteristics of the use case EXCEPT _____. A) the use case represents an important business process B) the use case supports revenue generation C) the technology is proven D) the functionality is complex E) the functionality is time-critical

question

D)

answer

Which of the following diagramming symbols represents a generalization relationship in a use case diagram? A) B) C) D) E)

question

D) generalization

answer

The _____ relationship in use cases allows use cases to support the concept of inheritance. A) association B) extend C) include D) generalization E) none of the above

question

C) path through a use case

answer

A scenario is the same as a(n) _____. A) use case B) relationship C) path through a use case D) collection of use cases E) role

question

B)

answer

Which of the following diagramming symbols represents a subject boundary in a use case diagram? A) B) C) D) E)

question

B) extend relationship

answer

Which of the following relationships represent the extension of the functionality of the use case to cover optional behavior? A) association relationship B) extend relationship C) include relationship D) generalization relationship E) optional relationship

question

A) identify the major use cases, expand the major use cases, confirm the major use cases, create the use-case diagram

answer

The correct sequence of the major steps in creating use case diagrams is _____. A) identify the major use cases, expand the major use cases, confirm the major use cases, create the use-case diagram B) identify the major use cases, expand the major use cases, create the use-case diagram, confirm the major use cases C) create the use-case diagram, identify the major use cases, expand the major use cases, confirm the major use cases D) create the use-case diagram, identify the major use cases, confirm the major use cases, expand the major use cases E) identify the major use cases, confirm the major use cases, expand the major use cases, create the use-case diagram

question

A)

answer

Which of the following diagramming symbols represents an actor in a use case diagram? A) B) C) D) E)

question

E) Subject, Verb, Direct Object, Preposition, Indirect Object

answer

Individual steps in a use case should be written in the form _____. A) Direct Object, Verb, Subject, Preposition, Indirect Object B) Direct Object, Subject, Verb, Preposition, Indirect Object C) Subject, Verb, Preposition, Indirect Object, Direct Object D) Subject, Verb, Indirect Object, Preposition, Direct Object E) Subject, Verb, Direct Object, Preposition, Indirect Object

question

C)

answer

Which of the following diagramming symbols represents a use case in a use case diagram? A) B) C) D) E)

question

A) association relationship

answer

Which of the following relationships describe the communication between the use case and the actors? A) association relationship B) extend relationship C) include relationship D) generalization relationship E) none of the above

question

A) use case

answer

A(n) _____ is a formal way of representing how a business system interacts with its environment. A) use case B) physical model C) relationship D) system boundary E) trigger

question

B) simple

answer

A(n) ___________ actor is a separate system that interacts with the current system using standard communication protocols, such as TCP/IP, FTP, or HTTP, or an external database that can be accessed using standard SQL. A) incremental B) simple C) open D) average E) complex

question

A) overview

answer

A(n) _____ use case is typically created early in the process of understanding the system requirements as a way of documenting basic information about the use case. A) overview B) detail C) essential D) real E) imaginary

question

False

answer

An actor in a use case always represents a specific user. A) True B) False

question

True

answer

Object nodes in an activity diagram are depicted using rectangles. A) True B) False

question

False

answer

The use case Take Order has a temporal trigger if it begins when a customer calls to place an order. A) True B) False

question

False

answer

The first step in creating use case diagrams is to identify the primary actors and their goals. A) True B) False

question

False

answer

Each use case can be associated with one or more role(s) that users have in the system. A) True B) False

question

True

answer

A use case that begins at the end of the month has a temporal trigger. A) True B) False

question

True

answer

The primary actor is the person or thing that starts the execution of a use case. A) True B) False

question

True

answer

A decision node in an activity diagram is used to represent the actual test condition that is used to determine which of the paths exiting the node is to be traversed. A) True B) False

question

False

answer

The include relationship represents the optional inclusion of another use case. A) True B) False

question

True

answer

Use cases can be used to document both the current (As-Is) system and the future (To-Be) system. A) True B) False

question

False

answer

When drawing use case diagrams, higher level use cases are drawn below lower level use cases. A) True B) False

question

True

answer

The value of the unadjusted use-case points weight total (UUCW) is the sum of the number of unique transactions in each of the use cases. A) True B) False

question

True

answer

Control flows in an activity diagram are shown using solid-lines with arrows while object flows are shown using dashed lines with arrows. A) True B) False

question

True

answer

An asterisk on a relationship in a use case diagram represents multiplicity of the association. A) True B) False

question

True

answer

As Felix is documenting an order entry system, he discovers that someone can call up to place an order that is not a customer. In this case, the Take Order use case will use the Create Customer use case to capture the customer information, and then the order will be taken. This is an example of the extend relationship between use cases. A) True B) False

question

True

answer

Use cases are the primary drivers for all of the UML diagramming techniques. A) True B) False

question

False

answer

An essential use case describes the specific set of steps to be followed. A) True B) False

question

False

answer

Rectangles are used to represent association relationships in use case diagrams. A) True B) False

question

False

answer

Join nodes in an activity diagram are used to bring concurrent or parallel flows together back into a single flow. A) True B) False

question

True

answer

Inheritance is supported in use cases through the generalization relationship. A) True B) False

question

False

answer

An alternate or exceptional flow in a use case documents the decomposition of the normal flow of events. A) True B) False

question

True

answer

A use case that describes functionality that is complex and risky would be given a high importance level. A) True B) False

question

False

answer

Paths coming out of a decision node are always mutually-exclusive, while the paths coming out of a fork node are sometimes concurrent and sometimes mutually-exclusive. A) True B) False

question

True

answer

The SVDPI form of sentences in use cases aids in the identification of classes. A) True B) False

question

True

answer

An include relationship is modeled in a use case diagram by an arrow with the word <> above it. A) True B) False

question

True

answer

It is a good idea to have the users role play the use cases as a way of confirming them during the analysis phase. A) True B) False

question

False

answer

A use case that represents an important business process and involves the use of new technology would likely be given an importance level of medium. A) True B) False

question

False

answer

Control flows in an activity diagram show the flow of objects into and out of activities. A) True B) False

question

False

answer

A solid line without arrows between an actor and a use case in a use case diagram represents a one-way flow of communication from the actor to the use case. A) True B) False

question

False

answer

An actor in a use case must be a person. A) True B) False

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