Management 301 – Flashcards
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Recruitment and selection
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the component of an HRM system that focuses on attempting to attract and hire employees who have the abilities and experiences to help the organization to achieve it goals is known as:
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Selection
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Microsoft Corporation interviews dozens of highly qualified programmers before deciding on which ones to hire. This is an example of which component of the HRM process?
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Training and development 1
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the component of an HRM system that focuses on helping employees to build the skills and abilities that will enable them to perform their jobs successfully is:
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Training and development 2
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Newly-hired programmers at Microsoft Corporation join small work teams so that experienced workers can serve as mentors to them while they are adjusting to their new job. This is an example of which component of the HRM process?
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Performance appraisal
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which of the following can provide managers with the information they need to make good human resources decisions about how to train, motivate, and reward organizational members?
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FMLA (family and medical leave act)
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Steffie has requested for a week's leave to be with her mother who is very ill. Her manager refuses to grant her the leave even though Steffie is aware that this would result in a loss of pay and she is agreeable to it. Which of the following would the employer be violating if he does not grant Steffie leave?
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Human resource planning
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the set of activities in which managers engage to predict the future human resource needs of their organization is known as:
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Demand forecasting
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which of the following best explains managers' attempts to estimate the qualifications and the numbers of employees an organization will need given its goals and strategies?
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Management information systems
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a specific form of IT that managers design in order to have access to specific information
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Communication
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the sharing of information between two or more people within the organization in order to reach a common understanding is known as:
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Responsiveness
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top management attempts to gain a competitive advantage by asking all of its managers to communicate with each other about how the organization can best respond to changing customer preferences. The organization is focusing primarily on:
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Transmission
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information is shared between two or more people in which phase of the communication process?
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Feedback
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in which stage of the communication process is a common understanding reached between the participants?
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Sender 1
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in the transmission phase of communication, the person who wishes to share information with someone else is known as the:
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Sender 2
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Mark, the sales manager at Lance Motors has called for a meeting with all his sales representatives. He wants to give them feedback, and set new guidelines regarding their annual targets. With reference to the transmission phase of communication, which of the following best describes Mark's role?
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Production system
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the system that an organization uses to acquire inputs, convert inputs into outputs, and dispose of the outputs
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Operations management
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the management of any aspect of production that transforms inputs into finished outputs is known as:
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Production system
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a system that an organization uses to obtain inputs, convert them into outputs, and then dispose of these outputs is known as a(n):
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Reducing responsiveness to consumers
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an operations manager is responsible for all of the following in an organization's production system EXCEPT:
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Customer needs
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management writers recommend that an organization should define its business in terms of its:
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Concept of quality
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refers to goods and services that are dependable, reliable, able to do what they were designed for, and satisfying
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Efficiency
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refers to the amount of input that is required to produce a given level of output
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Expert power 1
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Dan is the marketing head at Blue Bay Resorts for the last seven years. His marketing plans are well formulated and executed. Many colleges in the neighborhood invite Dan for a paper presentation on marketing. This is an example of:
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Empowerment
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the process of giving employees at all levels the authority to make decisions, be responsible for their outcomes, improve quality, and cut costs
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Trait model of leadership
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focuses on identifying the personal characteristics that cause effective leadership. Researchers thought effective leaders must have certain personal qualities that set them
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Maturity
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helps managers avoid acting selfishly, control their feelings, and admit when they have made a mistake
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Consideration
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when leaders show their subordinates that they trust, respect, and care about them it is known as:
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Self-actualization needs
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the needs to realize one's full potential as a human being, are the highest-level needs in Maslow's hierarchy of needs
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Physiological needs
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the basic needs for things such as food, water, and shelter that must be met in order for a person to survive
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Safety needs
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these needs can be satisfied by providing job security, adequate medical benefits, ad safe working conditions
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Motivator needs
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these needs are related to the nature of the work itself and how challenging it is
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Need for achievement 2
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Joey has recently joined an advertising firm as an executive. He has to request Michael, his manager, for feedback on his performance. Michael, who normally has problems giving feedback to his subordinates, is delighted by Joey's attitude. In this context, Joey could be rated high on the:
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Need for affiliation
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the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having the people around him/her get along with each other.
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Equity theory
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a theory of motivation that concentrates on people's perceptions of the fairness of their work outcomes relative to, or in proportion to, their work inputs
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Equity
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exists when a person perceives his/her own outcome-input ratio to be equal to a referent's outcome-input ratio
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Underpayment inequity
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exists when a person's own outcome-input ratio is perceived to be less than that of a referent
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Legitimate power
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authority that a manger has by virtue of his or her position in an organization hierarchy
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Reward power
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ability of a manger to give outcomes to or withhold outcomes from subordinates is known as:
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Coercive power
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ability of a manger to punish others
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expert power 2
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is based on special knowledge, skills, and expertise that a leader possesses
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Referent power
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comes from subordinates' and coworkers' respect for the personal characteristics of a leader which earns their loyalty and admiration
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Behavioral model
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Identifies the two basic types of behavior that many leaders engage in to influence their subordinates—consideration and initiating structure
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Legitimate power
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the authority a manager has by virtue of his/her position in an organization's hierarchy. Giving a bonus, increasing pay, etc., are based on reward power
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Leadership
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is the process by which a person exerts influence over other people and inspires, motivates, and directs their activities to help achieve group or organizational goals
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Personal leadership style
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the specific way in which a manager chooses to influence other people is known as:
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Need for achievement 1
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a strong desire to perform challenging tasks well and meet personal standards for excellence
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Need for power
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extent to which an individual desires to control or influence others
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Overpayment inequity
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contributes the same inputs but receives more outcomes than his referent
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Piece-rate pay
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employee's pay is based on the number of units that the employee produces
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Commission pay
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employee's pay is based on a percentage of sales that the employee makes
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Scanlon plan
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focuses on reduced expenses or cutting costs
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Profit sharing
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employees receive a share of an organization's profits
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Positive reinforcement
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giving people outcomes they desire when they perform organizationally functional behaviors
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Negative reinforcements
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eliminating undesired outcomes when people perform organizationally functional behaviors
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Servant leaders
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these people have a strong desire to serve and work for the benefit of others
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European leadership styles
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these managers tend to be more people-oriented than American or Japanese managers
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Japan leadership styles
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the prime emphasis is on a group rather than an individual in this country:
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United States leadership styles
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this country tends to be very profit-oriented and thus tend to downplay the importance of individuals
