question

Total quality management

answer

Which of the following terms describes a company wide effort to continuously improve the way people, machines, and systems accomplish work?

question

Meaningfulness of a job

answer

According to Herzberg's two-factor theory, which of the following factors would motivate individuals the most?

question

material safety data sheets

answer

Under OSHA's Hazard Communication Standard, organizations must have _____ for chemicals that employees are exposed to.

question

Analysis and design of work

answer

At Smartech, a company dealing in software products, employees often complain about the lack of clarity regarding the tasks they are required to perform. Often there are two employees working on overlapping tasks, while some tasks are not designated to any employee. Though employees are satisfied with the pay and work culture, this aspect of their work environment has led to a lot of conflict in the workplace. From the information provided, this complaint of the employees can be closely linked to which of the following HR functions?

question

sexual harassment

answer

A male employee, over the objections of his female colleagues, continues to display a highly suggestive calendar containing indecent pictures within his office. This is an example of _____.

question

Fixed and unchanging job descriptions for various jobs.

answer

Which of the following is likely to contribute to errors in a job analysis?

question

Job analysis

answer

Which of the following refers to the process of getting detailed information about jobs?

question

Reasonable accommodation

answer

Which of the following refers to an employer's obligation to do something to enable an otherwise qualified person to perform a job?

question

Americans with Disabilities Act of 1990

answer

Which of the following is enforced by the Equal Employment Opportunity Commission?

question

forty

answer

Age Discrimination in Employment Act (ADEA) protects only those workers who are over the age of _____.

question

disparate treatment

answer

Differing conduct toward individuals, where the differences are clearly based on the individuals' race, color, religion, sex, national origin, age, or disability status is termed as _____.

question

at any time without notice.

answer

Under the principle of "employment at will", the employer may terminate employment:

question

It goes beyond prohibiting discrimination to require that employers take steps to accommodate individuals covered under the legislation.

answer

Which of the following is true about the Americans with Disabilities Act?

question

giving employees responsibility and authority to make decisions

answer

Employee empowerment primarily involves _____.

question

is a necessary qualification for the job

answer

A bona fide occupational qualification _____.

question

development

answer

The HR function of _____ involves acquiring knowledge, skills, and behavior that improve employees' ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs.

question

Affirmative action

answer

Which of the following terms refer to an organization's active effort to find opportunities to hire or promote people in a particular group?

question

merger.

answer

When two companies join forces and become one entity, it is referred to as a(n):

question

Flextime

answer

Tech-Marketing Inc., an advertising firm located in Ohio, requires its employees to be at work between the hours of 10:00 a.m. to 3:00 p.m. This work rule allows employees to work additional hours before or after the time period in order to work the full day. Identify the job design method implemented at Tech-Marketing.

question

human resource management.

answer

The policies, practices, and systems that influence employees' behavior, attitudes, and performance constitute:

question

job description

answer

Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?

question

They are not easily replaceable as they own the knowledge that the company requires to produce its products

answer

Which of the following is true regarding skilled knowledge workers?

question

Many ethical issues in the workplace involve human resource management.

answer

Which of the following is true of ethics in human resource management?

question

quid pro quo harassment

answer

When an individual is promised a positive outcome for submission to sex, or threatened with a negative outcome for failure to submit to sex, this is referred to as _____.

question

service occupations.

answer

The growth in e-commerce and information economy has led to an increase in the demand for employees in:

question

It limits the maximum punitive damages allowed, depending on the size of the organization.

answer

Which of the following is true about the Civil Rights Act of 1991?

question

Job extension

answer

Thought-Creations Inc., a publishing company in Manhattan conducted a survey on employee satisfaction. The results indicated that a majority of its support staff considered their jobs to be monotonous. In order to make the requisite change, the management decided to combine the job duties of assistants, typists, and file clerks into a single job that requires all three kinds of work. Which of the following techniques of job design did this move constitute?

question

Interpersonal skills

answer

Which of the following skills are more actively sought by U.S. employers today?

question

The employer must reemploy the worker with the same seniority and status.

answer

An employee leaves an organization for three years to fulfill military duties. Which of the following observations is true of the employer's obligation to reemploy the worker under the Uniformed Services Employment and Reemployment Rights Act?

question

Minority applicants are being disproportionately rejected relative to majority applicants by a paper-and-pencil test.

answer

Which one of the following cases would most likely be filed under the theory of disparate impact?

question

Age discrimination

answer

Which of the following categories is NOT covered by Title VII of the Civil Rights Act of 1964?

question

A work option in which two part-time employees carry out the tasks associated with a single job.

answer

Which of the following best describes job sharing?

question

Work redesign

answer

Which of the following HR activities is similar to analyzing a job that does not yet exist?

question

work flow design

answer

The process of analyzing the tasks necessary for the production of a product or service is termed as _____.

question

All the people willing and able to work

answer

Which of the following statements best explains the term "labor force"?

question

sex

answer

According to the Equal Pay Act of 1963, men and women performing the same job cannot have differences in pay on the basis of _____.

question

human resource planning.

answer

The process of identifying the numbers and types of employees the organization will require in order to meet its objectives is known as:

question

due process.

answer

If people believe their rights are being violated, they have the right to a fair and impartial hearing. This reflects the basic human right to:

question

Society for Human Resource Management

answer

The _____ is the primary professional organization for HRM that provides education and information services and is also the world's largest human resource organization.

question

reengineering.

answer

When an organization undertakes a complete review of its critical work processes to make them more efficient and to be able to deliver higher quality, it is engaging in:

question

maintaining positive employee relations.

answer

When employees of an organization feel they have been discriminated against, see safety hazards, or have other problems and are dissatisfied with their supervisor's response, they may turn to the HR department for help. Addressing such problems suitably is part of the HR function of:

question

Training housekeeping staff in front office functions through periods of alternating work arrangements.

answer

Which of the following arrangements would qualify as job rotation?

question

Reducing the physical strain on employees performing the job

answer

What is the goal of ergonomics?

question

selection

answer

The process by which the organization attempts to identify applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the organization achieve its goals is referred to as _____.

question

assigning work to a group of employees with various skills who interact to assemble a product.

answer

The term teamwork essentially refers to:

question

Electronic human resource management

answer

_____ refer(s) to the processing and transmission of digitized HR information using computer networking and the Internet.

question

stakeholders

answer

The parties with an interest in the company's success—typically, shareholders, the community, customers, and employees—constitute the _____ of a company.

question

Bureau of Labor Statistics

answer

Which of the following authorities is responsible for tracking changes in the composition of the U.S. labor force and forecasting employment trends?

question

outsourcing

answer

The practice of having another company provide services is known as _____.

question

independent contractor

answer

Martin is a financial analyst who is not employed directly by any company. He works for multiple clients based on their requirements. Martin is a(n) _____.

question

Task analysis

answer

Which of the following processes identifies the knowledge, skills, and behaviors that training should emphasize?

question

If the shortage becomes a surplus, the organization may have to lay off employees.

answer

Why is hiring new employees for every labor shortage not preferable?

question

It gives a company the flexibility in scheduling training.

answer

Which of the following is true of computer-based training?

question

orientation.

answer

Training designed to prepare employees to perform their jobs effectively, learn about the organization, and establish work relationships is known as:

question

Goal setting and strategic planning

answer

In the human resource planning process, which of the following is the immediate next step of the forecasting step?

question

reliability

answer

The _____ of a type of measurement indicates how free that measurement is from random error.

question

Add checklists and illustrations to clarify the text

answer

Which of the following methods helps increase readability of training material?

question

Restructure the job so that the employee can handle it.

answer

How does a manager motivate an employee who lacks the ability to perform?

question

forecasting.

answer

The first step in the human resource planning process is:

question

mixed-standard scale

answer

The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.

question

Peers are uncomfortable with rating employees for decisions that may affect themselves.

answer

What is the disadvantage of peers as a source of performance information?

question

Referrals

answer

_____ are people who apply for a vacancy because someone in the organization prompted them to do so.

question

conducting a needs assessment.

answer

The first step in the instructional design process is:

question

hiring temporary workers and outsourcing work.

answer

The most widespread methods for eliminating labor shortages are:

question

Educational background

answer

Which of the following details need to be asked in an application form to gather information about suitable candidates?

question

Managers and their employees work together to set the goals.

answer

Which of the following is true of management by objectives (MBO)?

question

Due-process policies

answer

_____ formally lay out the steps an employee may take to appeal an employer's decision to terminate that employee.

question

It should focus on the job and the organization.

answer

Which of the following is true about a well-planned interview?

question

adventure learning

answer

One form of experiential training, called _____, is a teamwork and leadership training program based on the use of challenging, structured outdoor activities.

question

Aptitude tests

answer

Which of the following tests assess how well a person can learn or acquire skills and abilities?

question

training administration

answer

Whether the training is done in-house or contracted out, the responsibility for coordinating the overall training program is called _____.

question

Problem-solving

answer

Which approach to performance feedback is generally most effective?

question

job performance

answer

A typing test for an administrative assistant's job is an example of a(n) _____ test.

question

Transfers

answer

Which of the following is a fast option that can be used to avoid a labor surplus with only a moderate amount of suffering caused to the employees?

question

Workforce Utilization Review

answer

Which of the following is a process used to determine whether there are any subgroups whose proportion in a given job category within a company is substantially different from their proportion in the relevant labor market?

question

Internship.

answer

Which of the following is an on-the-job training program that is generally sponsored by an educational institution as a component of an academic program?

question

Extroversion

answer

Sean Mathers, a recruiter for a retail firm, is looking for candidates to fill a sales position. Since the job requires the salesperson to interact with customers, Sean is looking for candidates who are expressive and convincing with customers. He also wants the candidates to be friendly and social. Which one of the "Big Five" traits is Sean looking for in particular?

question

When the program is being developed.

answer

When should a training program be evaluated?

question

reducing the number of hours older employees work as well as the cost of these employees.

answer

A phased-retirement program refers to:

question

it relieves the shock and surprise experienced when starting a new job.

answer

Organizations provide for orientation because:

question

training.

answer

An organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors is known as:_____

question

the activities carried out to identify and attract potential employees.

answer

Recruitment is defined as:

question

historical data may not always reliably indicate future trends.

answer

Planners need to combine statistical forecasts of labor supply with expert judgments because:

question

validity

answer

The _____ of an employment test is indicated by the extent to which the test scores relate to the actual job performance.

question

a set of knowledge and skills that make the organization superior to competitors and create value for customers.

answer

Core competency refers to:

question

Employers must verify and maintain records on the legal rights of applicants to work in the United States.

answer

Which of the following holds true under the Immigration Reform and Control Act of 1986?

question

behavioral observation scale.

answer

The performance management method that requires managers to rate the frequency with which an employee has exhibited a behavior during a rating period is the:

question

Will you need any reasonable accommodation for this hiring process

answer

Which of the following is a permissible question for job applications and interviews?

question

promote future competitiveness.

answer

The primary reason organizations engage in downsizing is to:

question

They threaten to make the workplace an electronic sweatshop, robbing employees of their dignity.

answer

Identify a criticism against electronic monitoring systems.

question

The content of the information is controlled by applicants.

answer

Which of the following is a disadvantage of using résumés as a source of information about job applicants?

question

forced-distribution method.

answer

The performance measurement method that assigns a certain percentage of employees to each category in a set of categories is called the:

question

cost per hire

answer

To compute _____, find the cost of using a particular recruitment source for a particular type of vacancy. Then divide that cost by the number of people hired to fill that type of vacancy.

question

Employers are required to make "reasonable accommodation" to disabled individuals.

answer

Which of the following is true according to the Americans with Disabilities Act (ADA) of 1991?

question

the ways in which organizations use the system to provide information for day-to-day decisions about salary, benefits, and recognition programs

answer

The administrative purpose of a performance management system refers to:

question

The Civil Rights Act of 1991

answer

Which act prohibits preferential treatment in favor of minority groups?

question

Apprenticeship

answer

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

question

contamination

answer

Information that is gathered for measuring the effectiveness of a performance management system but is irrelevant represents "_____" of the performance measure.

question

screening the applications to see who meet the basic requirements for the job

answer

For most companies, the first step in the personnel selection process is _____.

question

organization analysis

answer

Needs assessment usually begins with _____.

question

cyberslacking.

answer

Conducting personal business online during work hours is called:

question

whether employees have the personality characteristics and skills needed for managerial positions.

answer

The primary use of assessment centers is to identify:

question

incentive pay.

answer

Pay specifically designed to energize, direct, or control employees' behavior is known as:

question

Exit interviews

answer

_____ can uncover reasons why employees leave and perhaps set the stage for some of them to return.

question

Merit pay

answer

Which of the following types of incentive pay plans are used to reward individual performance?

question

It helps employees understand the organization's goals.

answer

Which of the following is an advantage of using balanced scorecard?

question

Differential piece rate

answer

_____ refers to an incentive pay in which the wage paid is higher when a greater amount is produced.

question

Profit sharing is not directly linked to individual behavior.

answer

Identify the disadvantage of using profit sharing plans.

question

Role ambiguity

answer

_____ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

question

encouraging desired employee behaviors.

answer

Pay policies are one of the most important human resource tools for:

question

It involves adding challenges or new responsibilities to employees' current jobs.

answer

Which of the following is true of job enlargement?

question

production workers.

answer

A piecework rate plan is best suited for:

question

the consequences for breaking the rule is immediate.

answer

The hot-stove rule differs from a progressive discipline process in that with the hot-stove rule:

question

Job evaluation

answer

_____ is an administrative procedure for measuring the relative worth of an organization's jobs.

question

the relative pay for different jobs within the organization.

answer

An organization's job structure consists of:

question

outcome fairness.

answer

Although the rate of inflation is only 2 percent, Jessie receives a 6 percent increase in salary. She is nonetheless dissatisfied with her salary increase due to Norvin's, whose job designation is similar to Jessie's, 9 percent increase. Jessie is likely to contend that there is a lack of:

question

Compassion and sensitivity

answer

Which of the following skills do managers demonstrate if they show genuine interest in others?

question

piecework rate.

answer

A rate of pay for each unit produced is known as:

question

whistle-blowing

answer

When employees cannot work with management to make changes, they may engage in ____, taking their charges to the media in the hope that if the public learns about the situation, the organization will be forced to change.

question

The goal of training is preparation for the current job, while the goal of development is preparation for changes in the current job.

answer

Which of the following is true of the relationship between training and development?

question

Overtime pay

answer

Identify the legal requirement(s) for developing a pay structure.

question

Strong-Campbell Interest Inventory

answer

The _____ is a self-assessment tool that helps employees identify their occupational and job interests.

question

job experiences.

answer

Most employee development occurs through:

question

moving the employee through a series of job assignments in one or more functional areas of the company.

answer

Job rotation involves:

question

Job withdrawal

answer

_____ results when circumstances such as the nature of the job, supervisors and co-workers, pay levels, or the employee's own disposition cause the employee to become dissatisfied with the job.

question

minimum wage.

answer

The Fair Labor Standards Act (FLSA) includes provisions for:

question

Progressive discipline system

answer

The principles of justice suggest that organizations prepare for problems by establishing a formal discipline process in which the consequences become more serious if the employee repeats the offense. Identify this process.

question

Rewarding the achievement of a variety of goals reduces temptation on the executive's part to gain bonuses by manipulating data.

answer

How does the balanced scorecard help organizations deal with unethical behaviors of executives?

question

values, perceptions, and ideas of what is important.

answer

To prevent job withdrawal, organizations therefore need to promote job satisfaction, a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values. This definition has three components:

question

experienced, productive senior employee who helps develop a protégé.

answer

A mentor is generally a(n):

question

They are the characteristics of jobs that a firm values and chooses to pay for.

answer

Which of the following is true of compensable factors?

question

commission.

answer

When an employee's pay is calculated as a percentage of sales, it is referred to as:

question

assessment

answer

Collecting information and providing feedback to employees about their behavior is called _____.

question

employment-at-will

answer

Historically, if the organization and employee do not have a specific employment contract, the employer or employee may end the employment relationship at any time. This is referred to as the _____ doctrine.

question

formal education, assessment, job experiences, and interpersonal relationships.

answer

The four general approaches that companies use to develop employees include:

question

Can behave in ways that are often seen as opposites

answer

Identify the skill related to a successful manager.

question

role overload

answer

After an organization downsizes, it may expect so much of the remaining employees. This high expectation and demand results in a state of _____ for the employees.

question

identifying the positions to be planned for.

answer

The process for developing a succession plan begins with:

question

involves rating the individual in terms of work-related behaviors.

answer

The 360-degree feedback process:

question

Human resource department

answer

Which of the following has the primary responsibility of creating a formal discipline process for the workplace?

question

postponing hiring decisions.

answer

Organizations under pressure to cut labor costs may respond by:

question

Public policy

answer

Which of the following does an employer violate while terminating an employee for refusing to do something illegal, unethical, or unsafe?

question

employee empowerment.

answer

Employee participation in pay-related decisions can be part of a general move toward:

question

Career management

answer

_____ help(s) employees select development activities that prepare them to meet their career goals.

question

job responsibilities and salary.

answer

Under the FLSA, exempt status of an employee depends on his/her:

question

have performance measures linked to the organization's goals.

answer

An effective incentive pay plan should:

question

Bonuses reward attainment of goals measured in terms of physical output whereas team awards reward performance in terms of cost savings.

answer

What is the difference between bonuses and team awards?

question

coach.

answer

A peer or manager who works closely with an employee to motivate him/her, help him/her develop skills, and provide reinforcement and feedback is known as a:

question

Goal setting

answer

Which of the following is a component of a basic career management system?

question

Parent country

answer

Which of the following terms is used to refer to a country in which an organization's headquarters is located?

question

Global organization

answer

An organization that chooses to locate a facility based on the ability to effectively, efficiently, and flexibly produce a product or service, using cultural differences as an advantage is referred to as a (n):

question

Individualism/collectivism

answer

Which of the following dimensions of culture, as identified by Geert Hofstede, describes the strength of the relation between people in a society?

question

Culture

answer

Which of the following characteristics of a country is most likely to influence international HRM?

question

In collectivist cultures, organizations tend to have flatter pay structures

answer

Which of the following is most likely to be true regarding a collectivist culture?

question

High uncertainty avoidance

answer

In countries such as Greece and Portugal, people tend to rely heavily on religion, law, and technology to give them a degree of security and clear rules about how to behave. According to this information, the culture of these countries is characterized by ______.

question

Power distance

answer

A culture high in ______ expects trainers to be experts and to be authoritarian and controlling of session.

question

Accept development plans and assignments

answer

Cultures with a long-term orientation will have trainees who are most likely to:

question

Uncertainty avoidance

answer

Cultures high in ______ expect formal instructional environments and there is less tolerance for impromptu style.

question

Higher labor costs

answer

Which of the following is most likely to be a reason why industrialized countries, such as the United States, Germany, and Japan, find it challenging to compete effectively with newly industrialized countries such as Mexico, Hong Kong, and Brazil?

question

South Korea

answer

In ______, workers put in more hours than U.S. workers' over the course of a year.

question

Each foreign subsidiary

answer

Companies that operate across national boundaries often need to work with inions in more than one country. In such companies, the day-to-day decisions about labor relations are usually handled by:

question

Basic attitudes of the spouse toward an overseas assignment

answer

Which of the following should be considered while assessing a candidate's motivation to go for an international project?

question

Provide a host-country mentor or an executive coach

answer

Which of the following steps should be taken by an organization to help expatriates resolve the internal conflicts that arise when the culture, where the expatriates are working, expects them to behave in a way that conflict with values they learned from their culture?

question

Repatriation

answer

The process of preparing expatriates to return home from a foreign assignment is known as.

question

Host country

answer

A country, other than the parent country, in which an organization operates a facility, is termed a (n):

question

Power distance

answer

Which of the following cultural dimensions defines the amount of inequality that is considered normal in a culture?

question

Masculine

answer

Japan's culture values achievement, moneymaking, assertiveness, and competition. This culture can be descried as:

question

Ample opportunities for educational development

answer

Which of the following is an advantage of socialist economies?

question

Introversion

answer

Which of the following qualities is the least important in successfully completing overseas assignments?

question

The discomfort experienced in a new culture

answer

Culture shock refers to:

question

Masculinity

answer

A culture low in ______ values relationships with fellow trainees.

question

U.S. organizations exert more centralized control over labor relations in other countries

answer

Which of the following statements is true of the international labor relations in U.S. companies?

question

Candidate's ability to work without supervision

answer

When assessing candidates for overseas assignments, which of the following topics should be considered to determine a candidate's resourcefulness and initiative to adapt to a new environment?

question

How the details of the organization's necessary activities are grouped

answer

Task design refers to:

question

Low price

answer

Differentiation refers to setting an organization apart in some way other than:

question

High product quality

answer

A high-performance work system is most likely to be characterized by ______.

question

Learning organization

answer

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a (n):

question

The job becomes a part of the employee's sense of identity

answer

Occupational intimacy results if:

question

Are developed with input from employees about situations they encounter

answer

Developing a written code of ethics can be effective if the codes:

question

Discipline system should be progressive

answer

Which of the following HRM practices should be followed by an organization to achieve high performance?

question

Organizational goals

answer

Each aspect of performance management should be related to:

question

Computer software systems designed to help managers solve problems

answer

Decision support systems are:

question

It helps users to make decisions by recommending actins based on the decision rules

answer

Which of the following statements is most likely to be true regarding an expert system?

question

Relational databases

answer

______, which store data in separate files that can be linked by common elements, are a standard feature of a modern HRIS.

question

Dashboard

answer

An HR ______ is a display of a series of HR-related indicators, or measures, showing human resource goals and objectives and the progress toward meeting them.

question

Are increasingly placing company-specific information on a secure intranet

answer

Human resource information is confidential, hence, organizations engaging in e-HRM:

question

Cloud

answer

______ computing involves using a network of remote servers hosted on the internet to store, manage, and process data.

question

A formal review of the outcomes of HRM functions, based on identifying key HRM functions and measures of business performance

answer

An HRM audit is:

question

High-performance work systems

answer

Which of the following terms refers to an organization with the right combination of people, technology, and organizational structure that makes full use the organization's resources and opportunities in achieving its goals:

question

Organizational structure

answer

The ______ is the way the organization groups its people into useful divisions, departments, and reporting relationships.

question

Task design

answer

______ is an element of high performance work systems that determines how the details of the organization's necessary activities will be grouped, whether into jobs or team responsibilities.

question

Employees participate in planning changes in equipment, layout, and work methods

answer

Which of the following conditions underlie the formation of high-performance work systems?

question

Has employees who are willing to share information

answer

A learning organization:

question

The job has become a part of the employee's sense of who she is

answer

Which of the following statements, if true, would show that an employee is experiencing occupational intimacy?

question

It should be improved as a whole than focusing on isolated practices

answer

Which of the following is a suggestion to improve HRM practices?

question

Selection system that is fully related to the job

answer

Which of the following HRM practices can help an organization achieve high performance?

question

Link performance measures to meeting internal and external customers' needs

answer

Performance management systems contribute to organizational goals best if they:

question

Decision support systems

answer

______ are computer software systems designed to help managers solve problems and are used by managers to see how the likely outcomes will change.

question

Expert systems

answer

______ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

question

Expert systems

answer

______ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

question

Expert systems

answer

______ are computer systems that incorporate the decision rules used by people who are considered to have proficiency in a certain area.

HRM Finals chapters 1-16 – Flashcards

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