Csa exam one review southwest – Flashcards

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question
Are customers who require oxygen during flight allowed to fly on swa?
answer
No
question
Who is allowed to carry weapons onboard the aircraft when traveling on a domestic flight as a NRSA customer
answer
Federal flight deck officer
question
A non-traveling customer needs to be issued what type of document in order to go through security check point
answer
Gate pass
question
If applying multiple forms of payments what payment type must be applied last?
answer
Credit card
question
What type of customers are not allowed to travel on swa international flight?
answer
Young travelers, unaccompanied minors, Leo's, customers traveling with pets
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What application do you use to verify a customers age?
answer
TLC
question
Dash
answer
Known errors & work arounds
question
Swafluence
answer
Detailed procedures on how to use Altea
question
GOM
answer
Southwest procedures and policy's
question
Swa U on demand
answer
Training simulation on how to complete a task
question
What system do you use to determine if a customer traveling on an international flight requires additional documentation
answer
Timatic
question
For a customer traveling with a group, what assistance are you not able to perform
answer
Refund, standbye, can't upgrade to business select
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What should we do if a customer on an international flight with a checked bag does not board
answer
Positive passenger bag match
question
What tags would you apply to an international check bag
answer
Standbye, international, gateway
question
What can't passengers do when traveling international
answer
No pets , no leo's, no check in at curbside , and all lapchilds need to be ticketed for tax purposes
question
Does a customer require documentation to travel with an assistance animal? What will we accept instead of documentation
answer
Verbal credible insurance
question
What application do you use to authorize someone to sit in the flight deck jumpseat
answer
Cass
question
What 2 SSRs cannot be added in CM and must be added in ARD?
answer
Infant flying international, extra seat
question
What flight acceptance status should you never change
answer
Not open
question
Know the definition of swa contract of carriage
answer
Legal binding document upon purchasing a ticket
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How much is a pet fee?
answer
$95 each way
question
How much is a unaccompanied minor
answer
$50 each way
question
How much are bag fee's
answer
$50 and $150
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How much is earlybird
answer
$15
question
According to our service commitment how often should we make announcements during irregular operations
answer
Every 15 minutes
question
Business select
answer
K, KZBP
question
Full Fair (anytime)
answer
Y, YL
question
Fair base military
answer
YM
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Senior fair
answer
Q, QCD
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Wanna get away
answer
H, HWAUPNR
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(RR) Revenue Companion
answer
X, XCC
question
Non-revenue must ride
answer
XNRMR
question
Non-revenue
answer
XNRSA
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