Question 1

The result of the formula =B3>=C3 where cell B3 contains the date 1/1/2010 and cell C3 contains the date 12/31/2009 is ____.

Accepted Answer

True

Question 2

The ____________________ function calculates the number of years between the two dates

Accepted Answer

YEARFRAC

Question 3

The ____________________ function returns the current date\'s serial number (based on the computer\'s internal clock)

Accepted Answer

TODAY

Question 4

The ____ function calculates the number of years between two dates.

Accepted Answer

YEARFRAC

Question 5

The TODAY function returns the current date\'s serial number (based on the computer\'s internal clock).

Accepted Answer

TRUE

Question 6

Which of the following is true?    Answers:   Transactions are only critical to the area they occur in.  Transactions can only involve one database.  Transactions can only involve one computer.  The actual processing of a Transaction has to be standard.  Transactions generate a small volume of data.

Accepted Answer

The actual processing of a Transaction has to be standard.

Question 7

Which of the following is false?  Corporate data is supplied by Transaction processing systems.   Information systems are only used by large organizations.  Reports from information systems are used in all levels of the organization.  Data from TPS systems feeds ERP systems.  Information systems within an organization support internal and external processes.

Accepted Answer

Information systems are only used by large organizations.

Question 8

Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.

Accepted Answer

high, repetitive,easy

Question 9

Business transactions that are processed as they occur is an example of

Accepted Answer

OLTP

Question 10

The most fundamental information systems in an organization are:

Accepted Answer

Transaction processing systems

Question 11

When interest is credited to your savings account at your bank, it is called a:

Accepted Answer

Transaction

Question 12

Crediting interest to your savings account at your bank once a month, it is called a:

Accepted Answer

process

Question 13

When interest is credited to your savings account at your bank, it is called a:

Accepted Answer

transaction

Question 14

Data that have been processed by the organization\'s _____ are inputs into the organization\'s database.

Accepted Answer

Transaction processing systems

Question 15

Which of the following is not a characteristic of a transaction processing system?

Accepted Answer

small amounts of data are processed

Question 16

Which of the following is not an example of a transaction?

Accepted Answer

printing a report

Question 17

Which of the following is false?  Selected Answer:   TPS need large computers to process the transactions.  Business transactions can be processed when they occur.  Business transactions can be processed after they occur.  Data for transactions can be collected by sensors.  A transaction is a business event.

Accepted Answer

TPS need large computers to process the transactions.

Question 18

Which of the following is not a function of functional area information systems?

Accepted Answer

providing data from business events to the corporate database

Question 19

Which of the following is not a process within an information system for Accounting and finance

Accepted Answer

inventory management

Question 20

Which of the following is not a process within an information system for Human Resource Management?

Accepted Answer

firing decisions

Question 21

Which of the following is false?

Accepted Answer

The POM function within an organization monitors sales

Question 22

Which of the following is false?  Selected Answer:      ERP systems are an evolution of functional information systems.  Correct ERP systems look the same to users as functional information systems.  ERP systems have much the same functionality as functional information systems.  ERP systems produce the same reports as functional information systems.  ERP systems use the same data as functional information systems.

Accepted Answer

ERP systems look the same to users as functional information systems.

Question 23

Enterprise resource planning systems take a(n) _____ view of the overall organization.

Accepted Answer

business process

Question 24

_____ integrate the planning, management, and use of all of an organization\'s resources, and are designed to tightly integrate the functional areas of the organization.

Accepted Answer

Enterprise resource planning systems

Question 25

Which of the following is false?  Selected Answer:     Functional area information systems were usually developed independently.  Correct Functional area information systems easily communicate with each other.  ERP systems are designed to integrate business processes.  ERP systems use a common database.  ERP systems integrate functional areas within an organization.

Accepted Answer

Functional area information systems easily communicate with each other.

Question 26

The characteristics of ERP systems include all of the following except:    integrating the planning, management, and use of all resources of the organization  providing information necessary to control the business processes of the organization  including a set of interdependent software modules  typically fitting an organization\'s existing business processes  they are expensive and time-consuming

Accepted Answer

typically fitting an organization\'s existing business processes

Question 27

Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.

Accepted Answer

structured, business processes

Question 28

_____ are interorganizational ERP systems that provide Web-enabled links between an organization\'s key business systems and its customers, suppliers, business partners, and others.

Accepted Answer

ERP II systems

Question 29

_____ are the most successful solutions or problem-solving methods for achieving a business objective.

Accepted Answer

Best practices

Question 30

The drawbacks of ERP systems include all of the following except:    Answers:   They are complex  They are expensive  They are time-consuming to implement  Companies may need to change existing business processes to fit the software  They consist of modules

Accepted Answer

They consist of modules

Question 31

Kathy has taken a job with her ideal company and is excited to start in their sales department. During orientation, she is told that the company is very proud of their ERP system from SAP. Looking at the list of modules the company has, Kathy wonders which one she won\'t be using. From the list below, which one would you tell Kathy is the one she won\'t be using.

Accepted Answer

Operations management

Question 32

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which if a particular client still owe him money?

Accepted Answer

Ad hoc

Question 33

Greg is mowing lawns in the neighborhood for the summer. Which type of report would he used to see which of his clients still owe him money?

Accepted Answer

Exception

Question 34

Greg is mowing lawns in the neighborhood for the summer. Which of the following is not an example of a transaction he has in his business?    Adding a new client to his list  Mowing a client\'s lawn  Buying gas for his mower  Driving to the client\'s house  Getting paid by the client

Accepted Answer

Driving to the client\'s house

Question 35

To effectively manage by exception (i.e., use exception reports), the company must first create:

Accepted Answer

performance standards

Question 36

When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?

Accepted Answer

Exception

Question 37

_____ reports include only information that falls outside certain threshold standards.

Accepted Answer

Exception

Question 38

The ______________ process originates in the warehouse and end in the accounting department.

Accepted Answer

procurement

Question 39

The ____________ process originates in the sales department and ends in the accounting department.

Accepted Answer

fulfillment

Question 40

Which of the following activities does not occur within the order fulfillment process?    The sales department receives a customer inquiry and issues a quotation indicating price and availability.  The sales department forwards a sales order to the warehouse.  The warehouse forwards a purchase requisition in order to buy goods from a vendor.  The warehouse prepares the shipment and produces internal documentation.  The accounting department issues an invoice to the customer.

Accepted Answer

The warehouse forwards a purchase requisition in order to buy goods from a vendor.

Question 41

reports contain special information not found in routine reports.

Accepted Answer

Ad hoc

Question 42

reports are produced at scheduled intervals.

Accepted Answer

routine

Question 43

reports summarize the performance of critical activities.

Accepted Answer

key indicator

Question 44

Which of the following was not included in early ERP systems?

Accepted Answer

sales and marketing

Question 45

Which of the following is false about ERP II systems?    They utilize the Web.  They include human resources processes.  Functionality is delivered as e-business suites.  They support internal- facing applications as well as external-facing applications.  These ERP systems have no optional modules.

Accepted Answer

These ERP systems have no optional modules.

Question 46

Which of the following is false?    Breaking down functional silos makes an organization more adaptive.  An organization doesn\'t have to use the business processes coded into the ERP.  ERP systems change an organization\'s business processes.  ERP systems are time consuming to implement.  ERP systems require functional areas to work together.

Accepted Answer

An organization doesn\'t have to use the business processes coded into the ERP.

Question 47

Which of the following has not been identified as a reason for ERP implementation failure?    Failure to include affected employees in planning  The complexity of the planning  Lack of documentation  Insufficient training  No change management processes

Accepted Answer

Lack of documentation

Question 48

The functional area information systems are the most fundamental information systems in the organization.

Accepted Answer

F

Question 49

When you make a purchase online, that transaction is an example of batch processing.

Accepted Answer

F

Question 50

In general, organizations try to automate data entry as much as possible.

Accepted Answer

T

Question 51

The data processed by transaction processing systems provide the inputs for other organizational information systems.

Accepted Answer

T

Question 52

Functional information systems support the entire enterprise or major portions of it.

Accepted Answer

F

Question 53

The information systems for Accounting and Finance could contain control and auditing process.

Accepted Answer

T

Question 54

The POM function within an organization monitors the customer sales activity.

Accepted Answer

F

Question 55

An example of a transaction in a HRIS application is adding a new employee.

Accepted Answer

T

Question 56

Information systems can be function-specific

Accepted Answer

T

Question 57

Historically, the functional area information systems were developed independently of one another.

Accepted Answer

T

Question 58

Information silos were particularly efficient when business processes crossed functional boundaries in an organization.

Accepted Answer

F

Question 59

Business processes may be located within one functional area or may span multiple functional areas.

Accepted Answer

T

Question 60

Best practices are the most successful solutions or problem-solving methods for achieving a business objective.

Accepted Answer

T

Question 61

Enterprise resource management is an enterprise-wide effort to acquire and retain customers.

Accepted Answer

F

Question 62

Financial management, operations management, and human resource management are extended ERP modules.

Accepted Answer

F

Question 63

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Accepted Answer

T

Question 64

Organizations that use ERP systems are more agile and adaptive.

Accepted Answer

T

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