question

THe most widely used collaboration software tool used by very large firms is

answer

Lotus Note

question

The ________________ is responsible for ensuring that the company complies with existing data privacy laws.

answer

CPO- chief privacy officer.

question

Which type of information system would an intranet be most easily adapted to

answer

N/A

question

Interaction jobs are those jobs which:

answer

ARE IN THE SERVICE SECTOR AND REQUIRE CLOSE COORDINATION, AND COLLABORATION.

question

In a business environment, the focus of collaboration is to:

answer

accomplish the task at hand

question

The principal liaison between the inforamtion systems groups and the rest of the organization is a(n):

answer

systems analyst

question

A __________ is a senior manager who oversees the use of IT in the firm.

answer

CIO

question

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

answer

MIS

question

THese systems are designed to support organization-wide process coordination and integration

answer

Enterprise applications

question

ESS are specifically designed to serve the ___________ level of the organization.

answer

Senior management.

question

Decision-support systems help managers make decision that are unique, rapidly changing, and not easily specified in advance.

answer

True

question

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS

answer

True

question

The decision to grant credit to a customer is normally made by a senior manager.

answer

False, it's made by operational managers.

question

Deciding whether to introduce a new product line is the responsibility of an operational manager.

answer

False, it's made by senior manager.

question

Senior management is responsible for directing the day-to-day activities of the business.

answer

False

question

You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

answer

Extranet, to enable quick collaboration over the internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed.

question

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

answer

ESS

question

___________system provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention

answer

customer relationship management system (CRM)

question

Executive support system are information systems that support the:

answer

long-range planning activities of senior management.

question

Buying or selling goods over the internet is called

answer

E-commerce

question

____________systems often deliver information to senior executives through a portal

answer

executive support

question

what analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?

answer

time/space matrix.

question

Decision-support systems are also referred to as

answer

Business intelligence systems

question

Enterprise systems do not utilize order transaction data.

answer

False

question

ESSs are designed primarily to solve specific problems.

answer

False, unspecific problems.

question

knowledge management systems are used to gather and distribute the firm's essential operational data, such as sales reports.

answer

False, used to collect all relevant knowledge and experience in the firm and sometime linked to external sources of knowledge.

question

A hotel reservation system is a typical example of a management information system.

answer

False, it's the transaction processing system (TPS)

question

A(n) __________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.

answer

a enterprise system.

question

A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):

answer

transaction-processing system.

question

A finance and accounting information system aids operational management with

answer

accounts receivable

question

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of

answer

a management information systems

question

A sales and marketing information system aids operational management in:

answer

tracking sales

question

A wiki is a type of:

answer

Web site designed for collaborative writing and editing.

question

Budgeting is typically a feature of an information system serving

answer

middle management

question

Compensation analysis is an example of ___________ information systems

answer

human resources.

question

Development and support services for a firm's business systems are provided by:

answer

Application software services.

question

Different firms can work collaboratively on product design, marketing, and production using a(n):

answer

extranet

question

Employees that assist with paperwork at all levels of the firm are called

answer

data worker

question

Equipment scheduling and facilities maintenance are functions of

answer

manufacturing and production systems.

question

Key forces in a business's immediate environment include

answer

regulations

question

Management information systems support the

answer

administrative activities of middle managers.

question

Policies that determine which information technology will be used, when, and how are provided by:

answer

IT standards services

question

Pricing analysis is an example of a:

answer

Sales and marketing information system serving middle management.

question

_______support making decisions that are unique, rapidly changing, and not easily specified in advance:

answer

Decision-support systems

question

__________ systems integrate and share information from supplier, manufacturer, distributor, and customer logistics processes

answer

Supply-chain management

question

The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

answer

invoices and payments

question

THese systems are especially suited to situation in which the procedure for arriving at a solution may not be fully predefined in adcance.

answer

Decision-support systems

question

These systems are typically a major source of data for other systems:

answer

Transaction processing systems

question

The three principal levels of hierarchies within a business organization are:

answer

senior management, middle management, and operational management

question

The use of digital technology and the internet to execute the major business processes in the enterprise is called

answer

E-business

question

What is the most important benefit of an enterprise application?

answer

Enabling business functions and departments to share information.

question

Which of the following is a cross-functional business process?

answer

Fulfilling a customer order

question

You have been hired by a non-profit agency to implement a system to handle their donations. Event fund-raisers need to be able to quickly access a donor's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to department needs to be able to create customized mailing lists, in order to send different messages ot different types of donors. What system(s) will best meet these needs?

answer

a TPS with MIS

question

You manage the Information Systems department at a small startup internet advertiser. You need to setup an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

answer

Extranet.

question

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a ways to store and disseminate their client's constantly updating branding and style guides, which include multiple image files and text documents, to all of their branches. What system will best serve these needs?

answer

An extranet with KMS capabilities.

question

Cell phones today are a basic part of a firm's telecommunications infrastructure

answer

True

question

Enterprise systems typically od not include transactions with customers and vendors

answer

True

question

Information supplied by an enterprise system is structured around cross-functional business processes.

answer

True

question

Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems

answer

True

question

Management information systems primarily support nonroutine decision making

answer

False

question

Most MISs use sophisticated mathematical models or statistical techniques.

answer

False

question

Supply chain management systems are more externally oriented than enterprise systems.

answer

False

question

TPS help managers monitor the firms' relations with the external environment.

answer

True

question

Transaction processing systems are most commonly encountered at the senior management level of an organization.

answer

False

question

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

answer

TPS

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