Business communication chapter 5 – Flashcards
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An effective heading for an audience friendly message _____
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clarifies its content
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___________ provide brief, clear bits of information that allow the reader to quickly absorb a sequential process
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numbered subheadings
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Effective use of the "you" attitude shows the reader that you
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have his or her needs in mind
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After an independent clause, use a _____ to direct readers' attention to a list
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colon
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Diplomatic use of passive voice keeps the focus on
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the act versus the actor
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_______ phrases create images and associations that quickly convey meaning to an audience
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carefully worded
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When you make grammar or usage errors, you _______ with your audience even if your message is otherwise correct
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loss credibility
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Use _____ to separate options in a sentence
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a slash
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Absolute terms like "perfect" describe qualities that are either present in full or not at all and should _____ be compared or modified
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never
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Which of the following avoids words or phrases that unfairly categorize people in terms of gender, race age, disability, or other characteristics?
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bias-free language
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Which of the following BEST describes the "you" attitude?
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the writer demonstrates a genuine interest in the reader and his or her needs
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Which of the following is a measure of a person's believability
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credibility
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In which ways can an employee help project the company's image
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by dressing appropriately and within corporate guidelines
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Which if the following describes the words one selects and the manner in which one uses those words in sentences and paragraphs?
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style
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The overall impression one's message makes on its audience is known as which of the following?
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tone
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The specialized language of a particular group is known as which of the following?
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jargon
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The explicit, specific meaning of a word is known as which of the following?
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denotation
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"Profits have increased in the past year." is one example of which type of sentence?
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simple
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"Although you might question Gerald's conclusions, you must admit that his research is through." is an example of which type of sentence?
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complex
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A sentence focusing on a simple topic is known as which of the following?
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unified
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Using similarities and differences to develop a topic is known as which of the following
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compare and contrast
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Which of the following is one of the risks of relying too heavily on auto correction or auto completion?
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you might grow to depend on them to correct errors when using one system, but they might not be available when you use other systems.
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How can a group writing project benefit from common software features on the computer?
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file merge software makes it easy to combine files
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What tool lets you personalize form letters by automatically inserting names and addresses from a database?
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mail merge
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A sentence that has two main clauses, at least one of which has a subordinate clause, is known as which of the following
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compound- complex
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The following are all examples of abstract words except
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chair
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To build, maintain, or repair your credibility, you should emphasize all of the following characteristics EXCEPT
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subjectivity
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The following are all various ways of ensuring consistency throughout a document and form document to document EXCEPT
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pull quotes
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A sentence that introduces a paragraph's main idea is known as which of the following?
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topic sentence
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Which of the following BEST describe the difference between stuffy language and conversational language?
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stuffy language is too formal and wordy for appropriate business communication; conversational language is appropriately casual, so it is just right for business communication
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Which of the following sentences is written in active voice?
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you sent the product to the wrong address
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The following are all ways to establish transitions EXCEPT
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use a noun that refers to a pronoun previously used
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Which of the following BEST describe the difference between a cliche and a buzzword?
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a cliche is a term so commonly used that is has lost its power to communicate effectively, a buzzword is a new term that is associated with a current industry
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"If each person focuses on quality, quantity will take care of itself." This is an example of which of the following transitional techniques?
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pairing
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Which of the following sentences should Paul withe to avoid using a cliche?
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this project will be very expensive
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Which of the following sentences is an example of bias-free language?
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Mary Jones has just joined our trust department
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All of the following are techniques for developing paragraphs EXCEPT
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transition
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All of the following are obsolete phrases EXCEPT
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please let me/us know
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The following are all general guidelines for writing business messages EXCEPT
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using texting phrases
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Which of the following is NOT an aspect of being sensitive to an audience's needs?
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use the "I" attitude
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A standard block of saved text that is reused in multiple documents is known as which of the following>
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boilerplate
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All of the following are true about support sentences EXCEPT?
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use cliches
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Johnathon is a marriage counselor. His clients describe their problems and he helps them focus on their issues, not on their emotions. Which of the following is he demonstrating?
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objectivity
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Using language to imply someone is too immature or too frail to perform his or her duties is an example of which of the following?
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age bias
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Which of the following BEST describes the difference between style and tone?
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style involves word choice, tone involves the impression your message makes
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Luke writes the following sentence: "Demand has increased, so in order to meet demand, we will increase production." Which of the following has he written
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compound-complex sentence
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A term or phrase so common that it has lost some of its power to communicate is known as which of the following?
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cliche
