Boeing offers customised training programs to meet the needs of its employees. These encompass the Learning Training and Development, Employee Health and Safety, Quality through Training Program, and a program known as Learning Together. The objective of this Learning Together program is to encourage the educational advancement of its staff by introducing a tuition reimbursement plan for higher education classes at universities, trade schools or colleges.
Offered to all its employees, the Boeing Learning Center serves as a platform for both required company training and self-growth courses. It offers diverse learning resources that include textbooks, videotapes, audio tapes, CD-ROMs, and web-based lessons. Additionally, Boeing has developed an Off-Hour Training program targeted at professional and personal enhancement which includes modules on diverse fields such as aviation, communications, engineering, computing, mathematics, among others (Boeing Employment, www.oeing.com/employment).
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In partnership with Plexus, Boeing utilizes a sophisticated learning platform called "Quality eTraining" to familiarize its workforce about the company's quality guidelines and norms. The training program aligns with the International Organization for Standardization (ISO) regulations, focusing on two main areas acknowledged by Boeing - their Quality Management System (BQMS) and Advanced Quality System (AQS), according to their press release in 2002.
Quality eTraining incorporates a blend of web-based, CD-ROM, and conventional classroom instruction using specific training materials. They have created ten powerful training modules focused on areas like AQS, BQMS, and ISO9001: 2000/AS9100: 2001, AS9003, AS9103 (Boeing News Release, 2002). The ethics awareness program for Boeing staff, named "Affinity", employs three web-based modules developed by Illumina.
The units utilize cutting-edge technology, customized precisely for Boeing's operations, incorporating a realistic graphical representation combined with Flas
animations and audio (Illumina 2003 Ethics Challenge, www. illumina-interactive. com). Even though the ethics education at Boeing is technologically sophisticated and adapted to their requirements, it constitutes just a small part of the comprehensive training required for their workforce.
Beginning in 1998, The Boeing Company has employed the Alternative Dispute Resolution (ADR) strategy to handle conflicts that arise within the company or between it and its suppliers. ADR involves four steps: initial private discussion, internal mediation, external group evaluation or mediation, and eventually culminating in the creation of a legally binding agreement.
All Boeing workers are welcome to make use of the ADR process, except for the executives. It's necessary for employees wanting to use this method to do so within a month of the conflict or dispute occurrence. Boeing states that out of those employees who've utilized the ADR process for managing conflicts, 95% found it valuable and are ready to employ it again if required ("Be it resolved", www. boeing. com).
Robert Ingersoll, who serves as the Vice President of Contracts and Pricing at Boeing Company, stated that the application of Alternative Dispute Resolution (ADR) enables transparent communication, offers a systematic setting, emphasizes on facts and lessens the combative tendencies typically observed in conflict resolution by employing a mediator (www. dtic. mil). ADR aims to encourage practical reasoning in coming up with a resolution and in a manner that validates correct conduct and the preferable mindset of the workforce.
Mediation serves as a tool for addressing disputes that may surface between union heads and company executives. The method of employee intervention is implemented to align disgruntled employees with roles
and areas that match their abilities better. The organization's ethical guidelines are praised by industry peers for their progressive and cooperative approach to conflict resolution. This method is emulated by other companies, reflecting its status as an exemplary model for effective adversarial resolution. Morally, ADR is admirable in its mission to achieve harmony through mediation.
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