Management & Supervision in Law Enforcement Chapter 1 – Flashcards
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Management
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The process of combining resources to accomplish organizational goals.
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Supervision
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Overseeing the actual work being done.
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Supervisors
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Focus on daily operations of a department, evaluate those who perform them.
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Managers
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Support the development of individual responsibility and self-initiation.
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Authority
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The power to enforce laws, exact obedience and command.
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Responsibility
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Being answerable, liable, or accountable.
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Delegation
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Transfer of authority.
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Technical Skills
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Procedures necessary to be a successful police officer. (Interviewing/Interrogating, searching, arresting, gathering evidence, etc.)
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Administrative Skills
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Organizing, delegating, directing the work of others; writing proposals, formulating work plans, establishing policies and procedures, developing budgets.
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Conceptual Skills
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Problem solving, planning, seeing the big picture, thinking of the future, make decisions, broad perspective, manage data.
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People Skills
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Communicate clearly, motivate, discipline, and inspire; work effectively with higher-ups and general public.
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Successful managers have
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Clear goals, commitment to excellence, feedback, support
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Wallenda Effect
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The negative consequences of fear of failure.
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Theory X
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Employees are lazy, motivated by pay. Average worker is averse to work, does not want responsibility. Management provides constant supervision and control through coercion, threats and punishment. Management makes all decisions, directs employees.
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Theory Y
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Employees are committed, motivated by growth and development. Willing workers who can be trusted to do a good job, can be given goals. Employees should share in decision making. More effective in today's world. Decisions should be delegated.
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Mature Employee Theory
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Organizations and individuals exist for a purpose, interdependently. As individuals develop they mature from passive to active, dependent to interdependent. Work force has energy to be released if management recognizes it. Restricting individuals creates work climate of frustration, failure, conflict, short-term perspective.
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Managerial/Leadership Grid Theory
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Grid: Y axis measures "concern for people" and X measures "concern for results."
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Management by Objectives
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(MBO) Managers and subordinates setting goals and objectives together, tracking performance to ensure objectives are met.
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Total Quality Management
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(TQM) Managers create constancy of purpose for improvement and service, improve constantly, stay modern, break down barriers, vigorous education and training. ZERO DEFECTS.
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Micromanagement
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Oversupervising, prividing oversight with excessive control and attention to details better left to the operational personnel. BAD.
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Leadership
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Influencing, woking with and through individuals and groups to accomplish a common goal.
