Principles of Management Chapter 1&3 exam review – Flashcards
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T or F?: Leading is the use of influence to motivate employees to achieve organizational goals.
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T
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T or F?: The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.
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T
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T or F?: Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.
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T
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T or F?: In a monitor role, the manager trasmits current information to others, both outside and inside the organization.
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F
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T or F?: A manager's ability to work with and through other people and to work effectively as a group member is called human skills.
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T
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T or F?:Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.
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T
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T or F?:Technological advances have resulted in employees becoming more empowered
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T
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T or F?:Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization
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F
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T or F?: The nature of management is to control and dictate others in an organization
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F
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T or F?: First line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions
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F
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T or F?: Only the top managers in organizations need conceptual skills since it involves planning.
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F
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T or F?: The informational roles that managers perform include monitor, disseminator, and spokesperson.
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T
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T or F?: In the figurehead role, the manager performs ceremonial and symbolic duties
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T
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T or F?: Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling
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T
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T or F?: Manager least enjoy activities such as controlling subordinates and managing time pressures.
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T
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T or F?: Allocating resources across the organization is part of the organizing management function.
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T
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T or F?: The use of influence to motivate employees to achieve the organization's goals refers to controlling
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F
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T or F?: The disturbance handler role involves the initiation of change, thinking about the future and how to get there
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F
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T or F?: To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary
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T
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T or F?: Antonio is head of the advertising department at Terrific Tortillas Inc. He can be described as a general manager
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F
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T or F?: The ability to motivate others is considered a technical management skill
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F
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T or F?: Facilitating individual employee performance is an important role for top managers
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F
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T or F?:Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.
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T
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T or F?: Leading is the use of influence to motivate employees to achieve organizational goals
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T
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T or F?: All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting
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F
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T or F?: In the figurehead role, the manager performs ceremonial and symbolic duties
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T
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T or F?: In the figurehead role, the manager performs ceremonial and symbolic duties
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T
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T or F?: The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness
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T
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T or F?: One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them
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T
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T or F?: To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary.
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T
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T or F?: Recognizing the value of employees involves the organizing role of management.
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F
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T or F?: One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them
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T
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T or F?: Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.
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T
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T or F?: How an organization goes about accomplishing a plan is a key part of the management function of controlling
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F
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T or F?: Efficiency can be calculated as the amount of resources used to produce a product or service
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T
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T or F?: The nature of management is to control and dictate others in an organization
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F
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T or F?: Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager.
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T
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T or F?: A manager forwards information to other organization members in the disseminator role
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T
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T or F?: To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary
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T
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T or F?: Controlling involves monitoring employee's activities and taking corrective action as necessary.
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T
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Without ________, no company can survive over the long run a. cost cutting b. outsourcing c. command and control approach d. total quality teamwork e. innovation
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e. innovation
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Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do? a. organizing b. motivating and communicating c. measuring d. developing people e. setting objectives
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e. setting objectives
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One of the important ideas in the text's definition of management is: a. the management functions of planning, organizing, leading, and controlling b. the attainment of societal goals c. effectiveness is more important than efficiency d. management is unique for profit organizations e. efficiency is more important than effectiveness
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a. the management functions of planning, organizing, leading, and controlling
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When senior managers at Gap, Inc. decided to become the number one service quality clothing company in the world, they were engaging in the management function of a. planning b. organizing c. leading d. controlling e. dreaming
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a. planning
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Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function? a. controlling b. leading c. organizing d. planning e. delegating
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d. planning
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Selecting goals and ways to attain them refers to a. controlling b. planning c. organizing d. staffing e. leading
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b. planning
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Which of the following is not a function of management? a. plan b. control. c. organize d. lead e. performance
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e. performance
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Which of these is the use of influence to motivate employees to achieve organizational goals? a. leading b. controlling c. organizing d. planning e. staffing
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a. leading
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monitoring activities and making corrections are part of a. organizing b. planning c. leading d. staffing e. controlling
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e. controlling
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The degree to which an organization achieves a stated goal refers to: a. effectiveness b. synergy c. conceptual skill d. efficiency e. human skill
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a. effectiveness
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Stefan, a supermarket cashier, recently recieved an award for having the highest scan rate among all cashiers. This is an example of organizational: a. performance b. efficiency c. effectiveness d. structure e. goal-setting
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b. efficiency
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conceptual, human, and technical skills are important to which managerial level? a. top managers b. middle managers c. first-line managers d. non managers e. all of these
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e. all of these
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According to the text, what are the skills used by managers when performing the four functions of management? a. conceptual, interpersonal, and organizational b. functional, problem solving, and technical c. analytical, interpersonal, and financial d. conceptual, human, and technical e. communication, strategic, and innovative
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d. conceptual, human, and technical
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Which skill includes specialized knowledge and analytical ability? a. conceptual b. human c. technical d. controlling e. planning
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c. technical
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Which of the following are responsible for the entire organization? a. top managers b. middle managers c. first line managers d. controlling e. organizing managers
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a. top managers
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______ includes all elements existing outside the boundary of the organization that have the potential to affect the organization a. organizational environment b. internal environment c. task environment d. general environment e. technological environment
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a. organizational environment
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All of these are part of an organizations task environment except _____ a. customers b. labor markets c. competitors d. employers e. suppliers
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d. employers
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Which of these is NOT a part of an organization's general environment? a. technological b. economic c. competitors d. legal-political e. sociocultural
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c. competitors
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Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension? a. sociocultural dimension b. legal-political c. economic dimension d. technological dimension e. corporate culture dimension
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d. technological dimension
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Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates? a. legal-political b. economic dimension c. technological dimension d. corporate culture dimension e. sociocultural dimension
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e. sociocultural dimension
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The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rate is called the a. legal-political dimension b. sociocultural dimension c. technological dimension d. economic dimension e. task dimension
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d. economic dimension
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A government inspection has required your company to upgrade the safety equipment in the manufacturing process of ice creamery. What dimension of the external environment has influenced these upgrades? a. technological b. legal-political c. task d. sociocultural e. economic
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b. legal-political
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Which of the following dimensions of the general environment includes all elements that occur naturally on earth? a. sociocultural b. technological c. economic dimension d. natural dimension e. environmental dimension
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d. natural dimension
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Integrated computers, Inc. wants to compile a profile of the customer it will target in its next promotional mailing. What environment would this be found in? a. internal environment b. task environment c. work environment d. general environment e. none of these
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b. task environment
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____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. adaption b. risk c. uncertainty d. knowledge e. education
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c. uncertainty
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______ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant a. merger intelligence b. business intelligence c. competitive intelligence d. partnership intelligence e. environment intelligence
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b. business intelligence
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Kristen's Jewelry Shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? a. boundary-spanning roles b. a flexible structure c. unfair practice d. increase planning and forecasting e. joint venture
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a. boundary-spanning roles
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When two or more organizations combine to become one, it is referred to as a. joint venture b. flexible structure c. merchandise structure d. merger e. inorganic venture
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d. merger
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James, a casino manager, defines and uses signals and symbols to influence corporate culture by communication central values to employees. As such, James can be described as which type of leader? a. egalitaian b. totalitarian c. cultural d. servant e. transitional
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c. cultural
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______ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises a. mission statement b. vision statement c. competitive intelligence d. employee training e. corporate culture
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e. corporate culture
