question

The process of anticipating and making provision for the movement of people into, within, and out of an organization is known as:

answer

human resources planning.

question

The ________ ideally clarifies the long-term direction of the company and its strategic intent.

answer

vision statement

question

The mission, vision, and values drive the second component of the strategic management process which is

answer

an analysis of external opportunities and threats

question

The competitive environment of a firm includes customers, rival firms, new entrants, substitutes, and

answer

suppliers.

question

Which of the following is not an example of HR forecasting?

answer

Lynn is computing how much of a merit increase she can give to each of the stock pickers in the warehouse this year.

question

Which of the following is not part of a SWOT analysis that an HR manager might perform?

answer

Trends

question

Firms using a differentiation strategy can differentiate themselves from their competitors by all of the following EXCEPT:

answer

operating the most efficiently

question

At its most basic level, HR's role in the strategy implementation process is:

answer

to reconcile (1) human resources demanded and (2) human resources available.

question

Organizations can reduce excess labor supply by

answer

Offering early retirement.

question

The Balanced Scorecard has four related cells. They are

answer

financial, customer, processes, and learning.

question

Professional organizations such as SHRM and HRPS conduct ongoing studies of the most pressing competitive issues facing firms. One of these competitive issues is:

answer

globalization

question

Effective HRM balances the competing needs of

answer

competitive challenges and employee concerns

question

________ is the planned elimination of jobs

answer

Downsizing

question

The introduction of advanced technology tends to reduce the number of jobs that require little skill and increase the number of jobs that require considerable skills. This transformation has been referred to as a shift towards

answer

knowledge workers

question

Which of the following is NOT a benefit of an effective human resources information system (HRIS)?

answer

It has produced a class of workers known as "intellectual" workers on whom HR must depend

question

Organizations that have been successful in engineering change have done all of the following except:

answer

linked the change to the past trends in the market

question

Employee leasing has become an attractive option for companies because

answer

it allows the organization to maintain its working relationships but shift its administrative costs to another firm.

question

Which of the following statements does not support the current trends of the ethnic and racial diversity of the American workforce?

answer

By 2050, the number of workers of Asian and Hispanic descent in the U. S. workforce will double.

question

Family friendly options by employers to employees would not include

answer

mandatory overtime.

question

HR professionals need to know the business of their organization thoroughly. This is known as ________ competency.

answer

business mastery

question

A common employee concern in today's organizations is ________.

answer

job security

question

Mary Santorini, the CEO of a small firm, is concerned that it is having a hard time offering the higher benefits to its employees larger firms can. So, she has designed to implement employee leasing. To which of the following competitive challenges is Mary responding?

answer

cost containment

question

________ refers to a company's ability to produce a good or service without depleting the world's resources and doing the least amount of harm to the environment as possible.

answer

Sustainability

question

Technology, transportation, communication, and utilities industries tend to spend the most on ________.

answer

training

question

Researchers at the Boston College's Center for Corporate Citizenship found that as a company's reputation improved, ________.

answer

so did the number of people saying they would recommend the firm

question

John needs to contain costs while retaining top talent and maximizing productivity. Which of the following approaches to controlling labor cost would allow John to reduce labor cost temporarily by having employees take time off with either no pay or reduced pay?

answer

furloughing

question

________ is the practice of moving jobs to other countries.

answer

Offshoring

question

The best way to improve company productivity is to

answer

increasing employee abilities, motivating them, and improving their work environments.

question

"Managing diversity"

answer

means being aware of the characteristics common to all employees, while managing them as individuals.

question

Major responsibilities of HR managers include:

answer

giving advice and counsel to supervisors, managers, and executives.

question

Using people skills and talents to increase efficiency and effectiveness is the ______ approach to combining business planning with people planning.

answer

strategic human resources management

question

The actions an employee takes should underlie the ___ that represent the essence of a company's culture and expression of its personality.

answer

core values

question

_____ cannot be directly controlled by a company but can affect its strategy.

answer

The business environment

question

Sony began conducting a______ when it distributed surveys and interviewed employees to determine their values, attitudes, beliefs, and expectations.

answer

cultural audit

question

Sun Microsystems' use of expert sources on international markets, such as the World Bank, is a type of _____ to determine future employment needs.

answer

management forecast

question

With_________, organizations are better able to match job openings with employee backgrounds.

answer

skills inventories

question

With a _______ matrix, a company can see its strengths, weaknesses, opportunities, and threats.

answer

SWOT analysis

question

Apple, over and over again, has illustrated its_______ as it continuously develops new products to remain ahead of the competition.

answer

organizational capability

question

"Develop enthusiastically satisfied customers all the time" is an example of a company's

answer

core value

question

________ provides strategic decision makers with an inventory of organizational skills and resources as well as their performance levels.

answer

An internal analysis

question

R;D scientists in a pharmaceutical company are an example of

answer

strategic knowledge workers.

question

Methods used to track the internal labor supply include all of the following except:

answer

cultural audits

question

TRUE OR FALSE: In HR forecasting, gap analysis refers to the gap between the average amount of compensation usually paid for a given job and the amount a firm can actually afford to pay.

answer

False

question

American Airlines, Kraft Foods, and Procter ; Gamble and Gillette are all examples of

answer

mergers and acquisitions.

question

Firms using a differentiation strategy can differentiate themselves from their competitors by all of the following except?

answer

operating the most efficiently

question

To meet the demand for human resources, one of the staffing possibilities for an organization is

answer

to recall laid-off workers

question

What is the process of identifying best practices in a given area and then comparing it to existing practices and performance within a firm?

answer

Benchmarking

question

Which measurement framework helps managers translate strategic goals into operational objectives?

answer

The Balanced Scorecard

question

If a manager or supervisor violates the law while acting as an agent for the organization only the organization can face legal consequences.

answer

False.

question

This act prohibits discrimination in employment on the basis of race, color, religion, sex or national origin.

answer

Title 7 of the Civil Rights Act of 1964

question

One of the significant allowances under the Lily Ledbetter Fair Pay Act is that

answer

employees can claim discrimination after years of getting unfair pay and demand to be compensated for the lost wages.

question

This act prohibits discrimination in employment against people with physical or mental infirmities or the chronically ill and enjoins employers to make reasonable accommodation to the employment needs of those people.

answer

The Americans with Disabilities Act

question

An attempt by employers to adjust, without undue hardship, the working conditions or schedules of employees to account for disabilities or religious preferences is ________.

answer

reasonable accommodation.

question

State and local ________ often ban discrimination more harshly than federal laws.

answer

fair employment practices

question

The requirements of the Immigration Reform and Control Act (IRCA) in The Handbook for Employers state that employers must

answer

have employees fill out their part of Form I-9.

question

A situation in which protected-class members receive unequal treatment is called

answer

disparate treatment.

question

The four-fifths rule, or ________, is a rule to determine adverse impact.

answer

the adverse rejection rate

question

What is the first step for employees or job applicants who believe they have been discriminated against when they contact the EEOC?

answer

file a charge form

question

"Protected Classes" do not include

answer

those who have been released from prison on a work release program.

question

This act requires all employees covered by the Fair Labor Standards Act and others to provide equal pay for equal work, regardless of sex.

answer

The Equal Pay Act of 1963

question

Bona Fide Occupational Qualification is

answer

a defense used in a discrimination charge when age, religion, or sex is an actual qualification for performing the job.

question

Under Title VII of the Civil Rights Act of 1964, an employer

answer

need only make reasonable accommodation for religious observance or practice.

question

Reducing job duties of employees over age 50 would be a violation of

answer

The Age Discrimination in Employment Act.

question

This act protects seniority and benefits of individuals in the private sector who enter the military for a short period of service.

answer

The Uniform Services Employment and Reemployment Rights Act of 1994

question

This act prohibits federal contractors from discriminating against people with disabilities in any program receiving federal financial assistance.

answer

The Vocational Rehabilitation Act of 1973

question

The Uniform Guidelines on Employee Selection Procedures

answer

assist employers in complying with federal laws prohibiting discrimination.

question

The unintentional discrimination against a protected class defines

answer

adverse impact.

question

All of the following are basic steps in developing an effective affirmative action program except:

answer

Appoint a member of each protected group to a committee to assess affirmative action plans.

question

The right of an employer to fire an employee without giving a reason and the right of an employee to quit when he or she chooses is called

answer

the employment-at-will principle.

question

Which of the following is not a discharge that violates public policy?

answer

stealing from the employer

question

When an employee voluntarily terminates his or her employment because of unreasonable employment conditions, it is referred to as

answer

constructive discharge.

question

Which of the following is not a recommendation for a drug-free workplace policy?

answer

Perform post-employment drug testing on all new hires

question

Which of the following is a misconception regarding e-mail and internet privacy?

answer

Employees' rights to privacy do not extend to their personal e-mail accounts.

question

Discharge guidelines that should be followed for "just cause" include all but one of which of the following?

answer

There should have been opportunity for peers to voice their opinions about the discharge.

question

Complaints to governmental agencies by employees about employers' illegal practices are known as ________.

answer

whistle-blowing

question

Paid-leave given as part of the discipline process to an employee to allow the employee time off work to decide whether he or she wishes to continue working for the organization is referred to as

answer

decision-making leave.

question

What is the term applied to different employee complaint or dispute resolution methods that do not involve going to court?

answer

Alternative dispute resolution

question

A step-review system

answer

is based on a pre-established set of steps for review of an employee complaint by successively higher levels of management.

question

Negligence is

answer

the failure to use a reasonable amount of care when such failure results in injury to another person.

question

The expectation of a fair exchange of employment obligations between an employee and employer is called

answer

a psychological contract.

question

Exceptions to the employment-at-will doctrine include all except:

answer

a constructive discharge

question

Which of the following statements about drug testing is not true?

answer

State governments are not allowed to regulate drug testing.

question

Searches of employee work areas are

answer

legal where there is justification and when notification has been given

question

A discipline approach intended to nip the problem in the bud by using just enough corrective action to remedy the shortcoming is

answer

progressive discipline.

question

A discipline approach that has employees assuming responsibility for their own personal conduct and job performance is:

answer

positive discipline.

question

Due process

answer

is an employee's right to present his or her position during disciplinary action.

question

A peer-review system

answer

is a committee of an equal number of employees and management appointees that serves as a jury to review employee complaints.

question

A mediator

answer

is a third-party neutral who helps the two parties reach a compromise decision.

question

The first federal law pertaining to labor relations was the ________.

answer

Railway Labor Act

question

Which act lists unfair labor practices of unions?

answer

The Taft-Hartley Act

question

The labor relations process consists of the following steps of (1) a group of workers desiring collective representation, (2) voting in a union, and (3) striking.

answer

False

question

Employees unionize because of all but which of the following?

answer

employee fraternization

question

A(n) ________ requires employees to join the union as a requirement for their employment.

answer

union shop agreement

question

A bargaining unit is

answer

a group of two or more employees with common employment interests and conditions and may reasonably be grouped together for the purpose of collective bargaining.

question

National unions provide various services to their members. Which of the following is not a service provided by national unions?

answer

benefits packages

question

Which of the following factors may influence the union-management negotiation process?

answer

a. the economy b. laws and administrative rulings c. public opinion (D. ALL OF THE ABOVE)

question

A party's ________ consists of its economic, political, and social influence to achieve its demands at the expense of the other side.

answer

bargaining power

question

A formal procedure that provides for the union to represent members and nonmembers in processing a grievance is called ________.

answer

a grievance procedure

question

Laws governing labor relations include all except which of the following?

answer

The Unfair Labor Practices Act of 1973

question

Which of the following is not an unfair labor practices (ULP) under the Wagner Act?

answer

a ten day strike notification for the steel industry

question

Which act safeguards union members' rights and prevents unscrupulous practices by employer and union officials?

answer

The Landrum-Griffin Act

question

Which act gives union members the right to attend union meetings?

answer

The Landrum-Griffin Act

question

A(n) ________ indicates an employee is willing to be represented by a labor union in the collective bargaining process.

answer

authorization card

question

A craft union is

answer

a labor organization that represents skilled workers.

question

What is the term applied to the goals of U. S. labor organizations that collectively bargain for improvements in wages, hours, job security, and working conditions?

answer

Business unionism

question

For federal employees, collective bargaining is governed by executive orders and

answer

the Civil Service Reform Act.

question

During the third step of collective bargaining, conducting negotiations, all of the following are part of the process except:

answer

developing bargaining terms

question

In the private sector, hours of employment and conditions of employment are considered

answer

mandatory topics for bargaining.

question

A job description

answer

is a statement of the tasks, duties, and responsibilities of a job.

question

What are the most common methods of collecting the data needed to analyze jobs?

answer

questionnaires, observations, and diaries

question

A task inventory analysis

answer

is an organization-specific list of tasks and their descriptions used as a basis to identify components of jobs.

question

A job description is composed of all of the following except a:

answer

job benefits statement

question

Ergonomics is

answer

an interdisciplinary approach to design equipment and systems that can be easily and efficiently used by humans

question

Autonomy refers to

answer

the degree to which a job provides freedom, independence, and discretion to the jobholder.

question

The job characteristics model proposes that three psychological states of a jobholder result in all except the following:

answer

higher skill identity

question

A group formed specifically to design a new product or service is a

answer

project team.

question

Which of the following is not a form of flexible work schedules?

answer

job rotation

question

Flextime

answer

permits employees the option of choosing daily starting and quitting times, provided they work a certain number of hours per day or week

question

A job specification is

answer

a statement of the knowledge, skills, and abilities required of the person performing the job

question

The critical incident method

answer

is a job analysis method by which important job tasks are identified for job success.

question

The ________ part of the job description is of psychological importance because it provides status to the employee.

answer

job title

question

Job design

answer

is concerned with structuring jobs in order to improve organizational efficiency.

question

Job enrichment

answer

involves making work more rewarding or satisfying by adding more meaningful tasks to an employee's job.

question

Task significance is

answer

the degree to which the job has a substantial impact on the lives or work of other people.

question

Employee empowerment is

answer

a technique of involving employees in their work through the process of inclusion.

question

The process of structuring organizations not around job but around projects that are constantly changing is called ________.

answer

dejobbing

question

What type of team is championed as the highest form of teams because of the high level of autonomy afforded the team?

answer

Self-directed team

question

Compressed workweeks allow employees to work fewer hours per week.

answer

False

question

Of the following, which is not a factor that can affect a firm's recruiting strategy?

answer

professional associations

question

There are several potential advantages to internal recruitment. Of the following, which would not be considered an advantage to internal recruiting?

answer

access to more specialized skills or experience

question

Which of the following is NOT a sign of a weak talent bench?

answer

The organization never grants promotions.

question

What is the most commonly used search tactic by job seekers?

answer

internet searches

question

________ is the preference for hiring relatives of current employees.

answer

Nepotism

question

An advantage of realistic job preview (RJP) is

answer

enhanced communication through honesty and openness.

question

A yield ratio is the percentage of applicants from a particular source that make it to the next stage of the selection process.

answer

True

question

A change of assignment to a job at a higher level in an organization is called a

answer

Promotion

question

Which of the following is true about mentors?

answer

The age of the mentor does not matter.

question

Increasing numbers of blacks and Hispanics are now in upper income tax brackets by virtue of ________.

answer

their entrance into professional, engineering, and managerial positions

question

The process of outsourcing an organization's recruiting function to an outside firm is called ________.

answer

Recruiting process outsourcing

question

Labor markets in which workers are hired into entry level jobs and higher levels are filled from within is called ________.

answer

internal labor markets

question

________ is an internal source of recruitment.

answer

Job posting and bidding

question

Which of the following is a sign that firms need to work harder at grooming internal talent?

answer

Replacements for positions are often unsuccessful in performing their new duties.

question

A yield ratio describes

answer

the percentage of applicants from an individual source who make it to the next stage of the selection process.

question

A line of advancement in an occupational field within an organization is called a

answer

career path

question

The typical age range of midcareer stage is ________.

answer

40-55

question

What helps terminated employees find a job elsewhere?

answer

Outplacement services

question

Services, like help in moving, provided to existing employees who transfer to a different location are called

answer

relocation services

question

Which of the following is an ineffective way of reaching minorities who are inner-city residents?

answer

advertisements in major newspapers

question

The process of choosing individuals who have relevant qualifications to fill existing or projected job openings is called

answer

selection.

question

The degree to which interviews, tests, and other selection procedures yield comparable data over a period of time is known as

answer

reliability.

question

Which of the following is not a purpose of application forms?

answer

They collect information on existence and nature of disability of applicants.

question

An interview in which an applicant is asked questions about what he or she actually did in a given situation is referred to as a ________.

answer

behavioral description interview

question

One method to increase the reliability of the interview and avoid discrimination is to ________.

answer

standardize the interview questions asked

question

Which question is appropriate to ask in an interview?

answer

Where did you go to school?

question

The failure of an organization to discover via due diligence that an employee it hired has the propensity to do harm to others is referred to as ________.

answer

negligent hiring

question

Which test requires the applicant to perform tasks that are actually a part of the work required on the job?

answer

work sample test

question

________ is the degree to which someone is intellectual, philosophical, insightful, creative, and curious.

answer

Openness to experience

question

Which of the following cannot be used as part of the selection process for most jobs due to a law prohibiting its use?

answer

polygraph tests

question

The extent to which a test can predict an applicant's job performance is known as ________.

answer

validity

question

The difference between the situational interview and the behavioral description interview is

answer

the situational interview focuses on hypothetical rather than actual work situations.

question

In a panel interview,

answer

a group of interviewers questions and observes a single candidate.

question

A format in which a candidate is interviewed by multiple people, one right after another is called a ________.

answer

sequential interview

question

Which of the following is not a cognitive ability test?

answer

Myers-Briggs

question

________ is the degree to which someone is social, active, talkative, and excitable.

answer

Extroversion

question

Which test asks the job applicant to do a piece of the job for which he or she is applying?

answer

work sample test

question

Validity coefficients range from ________.

answer

?1. 00 to +1. 00

question

The extent to which a selection instrument adequately samples the knowledge and skills needed to perform a particular job is called

answer

content validity.

question

Which of the following involves selecting only the applicants with the highest scores at the initial stages to go on to subsequent stages?

answer

The multiple hurdle model

question

The steps in conducting a needs assessment include all of the following except:

answer

a curriculum analysis

question

The overall purpose of task analysis is to

answer

determine the exact content of the training program.

question

Instructional objectives

answer

are clear statements of what you intend the results of training or instruction to be.

question

One of the most common ways to increase the receptiveness and readiness of participants in training programs is ________.

answer

to have them complete questionnaires assessing what they hope to accomplish in the training program

question

Which of the following is an undesirable trait of a trainer?

answer

rigidity

question

Which training programs use self-directed learning tools like books, manuals, or computers?

answer

Programmed instruction

question

Learning that takes place via electronic media is called

answer

e-learning.

question

Which method of on-the-job experience can involve horizontal movements through different departments, along with potentially upward movement in the organization?

answer

special assignments

question

What training evaluation approach would ask the question, "Did you like the program?"

answer

reactions

question

The process of measuring one's own services and practices against industry leaders is called:

answer

benchmarking.

question

The systems approach to training involves four phases. The first phase is

answer

a needs assessment.

question

The objective of competency assessment is to

answer

focus on the set of skills and knowledge employees need to be successful for decision-oriented and knowledge-intensive jobs.

question

The aim of person analysis is to

answer

determine which employees need training.

question

John is offering a safety training course. Which of the following is a principle of learning that he should address to ensure that the wide variety of participants benefit from the training?

answer

The training programs should account for and facilitate each person's learning style.

question

The most common method used for training nonmanagerial employees is:

answer

on-the-job training.

question

In which of the following situations would the simulation method of training be most appropriate?

answer

It is impractical or unwise to train employees on the actual equipment used on the job.

question

All of the following allow for on-the-job experiences except:

answer

simulations

question

Which of the following types of training relies most heavily on a continuing flow of instructions, comments, and suggestions from managers to subordinates?

answer

coaching

question

One of the components of behavior modeling is

answer

learning points.

question

Which of the following is the simplest and most common approach to evaluating a training program?

answer

the assessment of participants' reactions

question

A performance evaluation is

answer

a process, typically delivered by a supervisor annually or biannually, to help employees understand their roles, objectives, expectations, and performance success.

question

A developmental purpose of performance evaluations is

answer

providing feedback about an employee's strengths and weaknesses.

question

During the performance evaluations of his two employees, Tom Jones, a manager, ignored the fact that one of the employees had a newer machine than the other employee. This is an example of

answer

criterion contamination.

question

A performance rating error in which the evaluation is based largely on the employee's most recent behavior rather than on behavior throughout the evaluation period is referred to as ________.

answer

recency error

question

Performance evaluations are grouped into three main methods. These are:

answer

trait, behavioral, results.

question

In the essay evaluation method,

answer

the rater composes statements that best describe the employee.

question

When the management by objectives (MBO) approach is used,

answer

performance is rated on the basis of the employee's achievement of goals mutually agreed on by the employee and his or her supervisor.

question

The three factors that influence performance are:

answer

ability, motivation, and environment.

question

Becky appears to be unable to complete her job tasks in a timely manner. Her supervisor evaluates the situation and notices that Becky's desk is located in a high traffic area and she is frequently being interrupted. Which factor is the likely source of ineffective performance?

answer

Becky's environment

question

Research consistently shows that when managing performance problems managers often

answer

attribute poor performance to characteristics of the individual performer.

question

Which of the following is not one of the obstacles that can hamper the effectiveness of performance appraisals?

answer

Biased ratings because managers hold personal grudges against employees

question

________ refers to the relating of standards to the strategic objectives of the organization.

answer

Strategic relevance

question

During performance evaluation of his sales staff, a manager decided to focus only on sales revenue while ignoring other important but less quantifiable performance dimensions, such as customer service. This is an example of

answer

criterion deficiency.

question

Which of the following is not an advantage of the 360-degree appraisal?

answer

The system is complex in combining all the responses.

question

A concern of using 360-degree feedback is that

answer

the system requires training to work effectively.

question

When the graphic rating scales method is used,

answer

each trait or characteristic is represented by a scale on which the rater indicates the degree to which an employee possesses it.

question

Which of the following is not a common reason for a performance evaluation failure according to the text?

answer

The evaluation is used as a judgmental device.

question

Which of the following describes an event that denotes superior or inferior employee performance in some part of a job?

answer

critical incident method

question

Using the behavior observation scale,

answer

each trait or characteristic is represented by a scale on which the rater indicates the frequency with which a rater observes the trait in an employee.

question

What benefit does an employee's self-assessment have prior to the evaluation interview offer?

answer

It ensures that the employee knows what criteria he or she is being evaluated against

question

Which of the following is not one of the three main components of compensation?

answer

Social compensation, which includes the fulfillment of social needs through activities

question

________ should purposefully link compensation to the organization's mission and general business objectives.

answer

Strategic compensation

question

Merit based pay, bonuses, and commissions are examples of

answer

pay for performance.

question

Which of the following is an external factor that influences wage rates?

answer

legal requirements

question

Provisions for periodic increases in wages based on changes in the CPI are called ________.

answer

escalator clauses

question

Elements of a job that can be evaluated quantitatively are called ________.

answer

compensable factors

question

Which type of job evaluation system is widely used by the federal, state, and municipal governments?

answer

Job classification system

question

Which of the following is a government source for wage and salary data?

answer

Bureau of Labor Statistics

question

________ are defined as groups of jobs within a particular class that are paid the same rate.

answer

Pay grades

question

Which of the following federal laws does not regulate wages?

answer

Title 7 of the Civil Rights Act

question

Expectancy theory of motivation claims that when an employee's high performance leads to monetary rewards that are valued, the compensation package has ________.

answer

instrumentality

question

Employees are classified as exempt or nonexempt under

answer

the Fair Labor Standards Act

question

Internal factors that influence wage rates include

answer

the worth of a job.

question

A ________ is the systematic process of determining the relative worth of jobs in order to establish which jobs should be paid more than the others within the organization.

answer

job evaluation

question

In which job evaluation system are jobs classified and grouped according to a series of predetermined grades?

answer

A job classification system

question

Which job evaluation system uses knowledge, mental activity, and accountability to evaluate executives and managerial positions?

answer

The Hay profile method

question

A wage curve

answer

represents the relationship between the relative worth of jobs and their wage rates.

question

Which act contains the provisions for minimum wage rates, overtime payments, and child labor?

answer

The Fair Labor Standards Act

question

Wage rate compression

answer

is the reduction of differences between job classes.

question

Kiera, an HR manager for a small publishing house, wanted to determine whether the wages her company paid its employees were competitive with other similar companies in the region. Which of the following would not be a good source for the information she seeks?

answer

Internet job postings

question

Which of the following would not be a form of incentive plan?

answer

At Sam's Bakery, the workers did not complete the day's orders during their shift so they had to stay late to clean up; they were not paid for the overtime.

question

One of the advantages of an incentive pay program is

answer

that it is a way of distributing success among those responsible for producing that success.

question

Which of the following is an example of an individual incentive plan?

answer

Heather earned a $5,000 bonus for meeting her sales goal every month in the entire year.

question

Which incentive plan sets rates based on the completion of a job in predetermined standard time?

answer

a standard hour plan

question

Which of the following can be used to assess salespeople's performance?

answer

all of the above

question

Which of the following is not a problem of team incentive plans?

answer

The work assigned to the team is highly interdependent

question

Under which gainsharing program are bonuses based on the overall productivity of the work team?

answer

Improshare

question

Which of the following is an enterprise incentive plan?

answer

a stock option

question

Which plan is a stock plan in which an organization contributes shares of its stocks to an established trust for the purpose of stock purchases by its employees?

answer

an employee stock ownership plan

question

What are nonmonetary rewards to executives called?

answer

perquisites

question

Which of the following is not a major advantage of incentive plans?

answer

Incentives are a means to reward all levels of performance when salary budgets are low.

question

Under which incentive plan do employees receive a certain rate for each unit?

answer

a straight piecework plan

question

Brython is paid $1 for the first 100 toys he makes and then $1. 50 for any additional toys he makes during his shift. What type of incentive plan is this organization using?

answer

a differential piece rate plan

question

The standard time for producing one unit of work in a job paying $11. 50 per hour is 12 minutes. What is the piece rate per unit?

answer

$2. 30

question

Which of the following is an individual incentive plan?

answer

merit pay

question

Which program permits salespeople to be paid for performing various duties that are not reflected immediately in their sales volume?

answer

a straight salary plan

question

Stock option plans can be used to motivate and compensate which of the following types of employees?

answer

All of the above

question

Which incentive plan is designed to increase productivity or decrease labor costs and share monetary gains with employees according to a predetermined formula?

answer

a gainsharing plan

question

Which bonus incentive plan uses employee and management committees to gain cost-reduction improvements?

answer

A Scanlon plan

question

What are rights granted to executives to purchase shares of their organization's stock at an established price for a fixed period of time?

answer

stock options

question

Employee benefits constitute

answer

potentially more than 50 percent of the total payroll costs to employers.

question

The Social Security program is supported only by means of a tax levied against employee's earnings.

answer

False

question

Laid-off employees covered by the Social Security Act may be eligible for up to ________ weeks of unemployment insurance benefits.

answer

26

question

The Family and Medical Leave Act

answer

provides for up to twelve weeks of unpaid leave in a twelve-month period.

question

Which of the following Acts grants employees the right to switch their medical insurance from a former employer to a current employer?

answer

HIPPA

question

________ are groups of physicians who establish an organization or a network of doctors that guarantees lower costs to the employer through lower service charges or agreed-on utilization controls.

answer

Preferred provider organizations

question

What is a one-time payment sometimes given to employees who are being terminated?

answer

severance pay

question

People in which one of the following professions are legally required to retire at age sixty-five?

answer

Airline pilots

question

In what kind of pension plan is the amount an employee is to receive on retirement specifically set forth?

answer

defined-benefit plan

question

Employers must consider many factors to have a successful benefits plan. Which of the following would not be a concern?

answer

Knowledge of the number of employees eligible for merit raises

question

Which plans allow employees to choose those benefits that best suit their needs?

answer

Cafeteria plans

question

Which act requires that employees be informed of their pensions and certain other benefits in a manner understood by the average employee?

answer

ERISA

question

Which of the following benefits does the Social Security program not provide?

answer

workers' compensation

question

Legally required benefits include all except for the following:

answer

Paid sick leave

question

COBRA mandates that employers make health care coverage available to qualified individuals for between 18 and ________ months.

answer

36

question

________ are organizations of physicians and other healthcare professionals that provide a large range of services to subscribers and their dependents on a prepaid basis.

answer

Health maintenance organizations

question

________ are high-deductible insurance policies tied to a limited personal healthcare spending account funded by the employer.

answer

Consumer-driven health plans

question

Contributions to which pension plan are made jointly by employers and employees?

answer

a contributory plan

question

A standard definition of domestic partnership contains

answer

a requirement that each not be a blood relative

question

Self-employed workers are not covered by OSHA laws.

answer

True

question

One of the responsibilities of the NIOSH, an agency of the Department of Health and Human Services, is to

answer

conduct research on various safety and health problems.

question

Inspection of imminent danger situations is what level of inspection priority?

answer

first level priority

question

If you are an employee covered by the OSHA Act, you should

answer

comply with all applicable OSHA standards.

question

Workplace injuries involving ________ do not have to be recorded.

answer

first aid

question

The negative effects of computer use can be reduced by

answer

using an adjustable-height chair.

question

________ generally occurs when a person begins questioning his or her own personal values.

answer

Burnout

question

What four factors have a major influence on employee stress?

answer

High demand, high effort, low control, low reward

question

________ is a decrease in functional activity accompanied by symptoms of low spirits, gloominess, and sadness.

answer

Depression

question

Which federal department created the Working Partners for an Alcohol and Drug-Free Workplace?

answer

U. S. Department of Labor

question

OSHA is authorized to do all of the following except:

answer

undercover inspections

question

Special-emphasis inspections aimed at specific high-hazard industries is what level of inspection priority?

answer

fourth level priority

question

Which of the following is a type of violation that OSHA may cite?

answer

Other-than-serious

question

________ require employers to advise employees about hazardous chemicals they handle.

answer

Right-to-know laws

question

Evaluations randomly conducted to determine an employee's physical, mental, and emotional fitness for a job is referred to as ________.

answer

Fitness-for-duty evaluations

question

An accidental death, accident, or illness is to be recorded on a log called:

answer

an OSHA 300 form

question

Which of the following is not an example of ergonomics?

answer

Reassigning an employee to a different work station to reduce the chance of a cumulative trauma disorder

question

Health complaints such as carpal tunnel syndrome are referred to as

answer

cumulative trauma disorders

question

Positive stress is called

answer

eustress

question

Alcoholism in the workplace is

answer

considered a disease.

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