question

A simplistic belief about another person that is based on that person's gender, age, or race is known as:

answer

Stereotype

question

Michael was faced with a serious ethical dilemma. He chose a solution that created the greatest good for the greatest number of people. Which ethical rule was Michael using?

answer

Utilitarian

question

The esteem or high repute that individuals or organizations gain when they behave ethically is called:

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Reputation

question

The practical rule states that an ethical decision is one that:

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Can be communicated with no reluctance

question

The president at Protector's Insurance takes pride in the fact that his organization strives to behave legally and ethically, but makes no attempts at going above and beyond what is legally required. What approach to social responsibility is the organization taking?

answer

Accommodative

question

The process by which experienced members of the organization provide guidance and advice to newer members is called:

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Mentoring

question

The process through which selection, organization, and interpretation of experiences occurs is called:

answer

Perception

question

The standards that govern how members of a profession should conduct themselves are called:

answer

Occupational ethics

question

The tendency of a manager to focus her attention on subordinates who are "very different" from the manager is known as:

answer

The salience effect

question

The tendency to perceive individuals differently based on their position or job is called:

answer

The social status effect

question

Tucker is in the process of hiring a new manager for his newly expanded store in a neighboring community. As he reviews the credentials of all the applicants, he pays special attention to individuals that exhibit similar characteristics to himself. Tucker is exhibiting:

answer

The similar-to-me effect

question

Under the ____________ rule, an ethical decision is the one that best maintains people's fundamental privileges.

answer

Moral rights

question

When a manager asks a subordinate for sexual favors in return for a promotion, what type of sexual harassment has occurred?

answer

Quid pro quo

question

When a manager knowingly and willingly denies a subordinate an opportunity for promotion within the organization because that subordinate is "different from" the manager, what has occurred?

answer

Overt discrimination

question

When faced with an ethical dilemma as a manager, Joe tries to reflect back on his upbringing to decide between right and wrong. Joe is reflecting on:

answer

Individual ethics

question

Whenever Lisa goes to the warehouse to pick up timesheets, she is confronted with whistles and lewd comments, both of which make her uncomfortable. What type of sexual harassment has occurred?

answer

Hostile work environment

question

Which is NOT a characteristic of a company that pursues a proactive approach to social responsibility?

answer

Do just what the law dictates

question

Which of the approaches to social responsibility is the least socially responsible?

answer

Obstructionist

question

Which of the following is NOT a stakeholder for an organization?

answer

Competition

question

Which of the following statements about schemas is true?

answer

Schemas can be functional and useful

question

A system which takes resources from its external environment and converts them into goods that are then sent back into that environment is known as:

answer

An open system

question

According to McClelland, the extent to which a person has a strong desire to control and to influence others is known as:

answer

The need for power

question

According to McClelland, the extent to which a person has a strong desire to do challenging tasks and to meet personal standards of excellence is known as:

answer

The need for achievement

question

An intense, relatively short-lived feeling is called a(n):

answer

Emotion

question

An organization's culture is most like its:

answer

Personality

question

Dwight strives to create a work setting that provides his employees a source of job satisfaction. Dwight's actions are consistent with the principles of:

answer

Theory Y

question

Managers who believe that they are largely responsible for their own fate are said to be high in:

answer

Internal locus of control.

question

One of the attributes that make Paul an excellent manager is his ability to understand the emotions of his subordinates coupled with his ability to manage his own emotions. Paul has a high level of:

answer

Emotional intelligence

question

The "ASA" framework stands for:

answer

Attraction - selection - attrition

question

The aspect of management theory that analyzes production systems to increase efficiency is:

answer

Operations management

question

The collection of feelings and beliefs that a person has about her current job is referred to as:

answer

Job satisfaction

question

The collection of forces that exist beyond the organization's physical boundaries but which affect the manager's ability to obtain and to use resources is known as:

answer

The organizational environment

question

The idea that the effectiveness of organizational structure and control systems depends on what outside forces it is facing is called:

answer

Contingency theory

question

The management theory that focuses on the use of rigorous, quantitative techniques that are intended to assist managers to make the best use of organizational resources is called:

answer

Management science theory

question

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

answer

Authority

question

The process by which newcomers to an organization learn the values and norms is:

answer

Socialization

question

The tendency of a person to be careful and persevering in work-related tasks is known as:

answer

Conscientiousness

question

What is the process by which a division of labor occurs as different workers specialize in tasks?

answer

Job specialization

question

What principle specifies that an employee should report to only one superior?

answer

Unity of command

question

When authority is concentrated at the top of the organizational chart instead of being distributed throughout the management hierarchy, we say that __________ has occurred.

answer

Centralization

question

A national culture concerned with maintaining personal stability or happiness and living for the present has a(n):

answer

Short-term orientation

question

A tax that a government imposes on goods imported into the country is known as:

answer

A tariff

question

All of the following are examples of the task environment of the organization EXCEPT:

answer

Sociocultural forces

question

Factors that make it costly for an organization to enter an industry as a new competitor are known as:

answer

Barriers to entry

question

The United States tends to have an admiration for personal success, a strong belief in individual rights, and high regard for individual entrepreneurs. The United States values:

answer

Individualism

question

The combination of equipment and skills which managers use in the production and distribution of goods is(are) known as:

answer

Technology

question

The cost advantages that are associated with large organizations are known as:

answer

Economies of scale

question

The preference of a customer for the products of a particular organization is known as:

answer

Brand loyalty

question

The result of globalization is that nations and peoples become increasingly ______ because the same forces affect them in similar ways.

answer

Interdependent

question

When workers in a society become wealthy and pass their wealth to their children, thereby increasing the gap between the rich and the poor in that society, the society is said to have:

answer

High power distance

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