hb 307 Final – Flashcards

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it is recommended process that termination meetings should be held
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in a neutral location, such as a conference room
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alternative dispute resolutionn procedures, such as arbitration
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may be required of an employee by employer in lieu of a lawsuit
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in a peer review board, employee represntatives are
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elected by coworkers
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an open door policy
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identified varies levels of management above an employees immediate supervisor that an aggrieved employee may contact
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the cornerstone and major benefit of mediation is
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that the parties involved maintain control over the settlement outcome
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federal and state courts generally view the privacy rights of employees as
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minimal
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the concern in a workplace romance is
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employer liability
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the ombudsman is an advocate for
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a fair process
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discharge for refusing to violate a professional code of conduct falls under which exception to employment at will?
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violation of public policy
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employers defend their intrusion into employee privacy by noting
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their legitimate business interest
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it is estimated that __ of employees in the us work without benefit of an employemen contract
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80 percent
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which of the following is not an example of how an implied contract may become binding?
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failing to create an employee handbook or conducting performance appraisals on a routine basis
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an advantage of impairment testing is
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it identifies employees who are impaired for reasons other than drug use
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employers should use all of the following guidelines in developing a search policy except
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engage in search publicly, so employees understand that searches do take place
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these agreements prohibit exemployees from soliciting clients or customers for a specific period of time and from disclosing or making use of confidentail employer information
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nonpiracy agreement
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__ is the most frequent EEO complaint
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retaliation
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which management group has primary responsibility for the development of disciplinary policies and procedures?
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HR department
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a gallup oll found that the average employee with internet access spends more than __ per day surfing websites that have nothing to do with their jobs
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an hour
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carmen, a new supervisor, wants to correctly document the poor performance of an employee. what of the following would she not have to do?
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perform a current performance appraisal
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the __ prohibits educational institutions from supplying information about students without prior consent
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federal education rights and privacy act
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the __ prohibits the interception, recording, or disclosure of wire, electronic, and aural communications through any electronic, mechanical, or other device. an interception takes place when an employer monitors a telephone call while it is occuring. permits employer monitoring for legit reasons
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electronic communications privacy act
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joint discussion and problem solving activities to overcome employee misconduct are central to
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positive discipline programs
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at the second step of a positive discipline system to correct undesirable employee conduct, managers will issue a __ to employees to improve their unacceptable performance
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written reminder
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the __ applies to federal agencies and to organizations supplying goods or services to the federal government; gives the individuals the right to examine references regarding employment decisions, allows employees to review their personnel records for accuracy. Employers who willfully violate the act are subject to civil rights
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privacy act
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a duke study found that morbidly obese workers file __ compensation claims and take __ to recover from injuries
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more, longer time
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lack of personal fulfillment in a job may be a symptom of
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burnout
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when dealing with stress, receiving inadequate feedback on performance and no recognition for a job well done is known as
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low reward
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the __ department is usualy responsible for the safety program for most employers
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HR
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under OSHA __ employers are required to train employees as required by OSHA standards
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employers
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jobs least likely to cause cumulative trauma disorder would be
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outside salesperson
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injuries that result from workers using the same motions again and again are known as
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cumulative trauma disordersA
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in terms of workplace violence, which of the following should organizations avoid?
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refraining from hiring persons with arrest records
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most employers should recognize that alchoholism is a
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disease that follows a rather predictable course
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if a supervisor suspects that a subordinate has a sever drinking problem, the action to be avoided is
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confronting the employee with his or her alcoholism during the first meeting and threatening dismissal if the employee does not seek help
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stress becomes __ when we begin to sense a loss of our feelings of security and adequacy
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distress
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a recent study by liberty mutual found that employers saved __ dollars for each dollar invested in workplace safety
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three
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according to a national highway traffic safety administration study, people who send texts while driving are __ times more like to crash
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three
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under the occupational safety and health act, the us department of labor may do anyt of the following except
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close plants that are extremely dangerous
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osha may adjust penalties for violations for all of the following except
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employers ability to pay
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voluntary protection programs
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attempt to get employers to go beyond the basics of osha law and provide workers with better protection on the job
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material safety data sheets
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are a primary method of informing employees about health risks and handling instructions associated with chemicals and potentially hazardous substances
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an OSHA investigation of valid employee complaints of alleged violations of standards or of unsafe or unhealthful working condition is a __ priority
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third level
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penalties for violation of safety rules by the employees are usually stated in the
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employee handbook
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which of the following would not be considered a recordable case under osha
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employee's finger is cut at home
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to obtain employee input regarding benefits packages, employers of use
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opinion surveys
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flexible benefit plans
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allow employees to choose benefits suited to their needs
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the social security insurance program is funded by
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employee contributions with matching employer contributions
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tax revenues derived from social security pay for each of the following benefits, except
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unemployment
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the amount of survivors insurance benefits paid by social security
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is based on the workers lifetime earnings covered by SS
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a typical unemployment insurance program does not require that
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recipients must bewilling to accept any job that is offered to them
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unemployment compensation payments to individuals vary according to
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the type of job held off before layoff
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the qualify for old age benefits, a person must reach retirement age and have earned
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40 credits
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under the family and medical leave act, if an employee is returned to an equivelant job, rather than their original job, it must have
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identical pay, benefits, and terms of employment
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despite its high unemployment rate, in 2011, __ became the first state to cut the number of weeks to 20 because its unemployment fund was so far in the red
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michigan
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orgs of physicians and other health care professionals that provide a wide range of services ot subscribers on a prepaid basis are known as
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health maintenance orgs
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groups of physicians that contract with an employer to provide medical resources on a more cost-efficient basis in exchange for a greater share of patients are known as
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preferred provider organizations (PPOs)
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beginning in 2014, firms that employ __ or more people who work 30 or more hours per week but do not offer them health insurance will have to pay a penalty to the goverment
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50
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disease management programs
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assist employees by providing information on monitoring and treating health conditions
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the health insurance protability and accountability act
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grants employees the right to switch medical insurance between former and present employers
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federal government employees can usually be expected to paid for __ holidays a year
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10
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a __ is a plan in which employees fund account by having money deducted from their paychecks
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flexible spending account
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a pension plan where contributions are made solely by toe empoyer is referred to as a
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noncontributory plan
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a pension plan where the amount that employee is to receive upon retirement is set forth in advance is referred to as a
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defined-benefit plan
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vesting guarantees
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accrued pension benefits at retirement age
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employer-sponsored child care programs and elder care programs are similar in that
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both programs try to maintain or increase productivity by assisting employees with their responsibilties outside the workplace
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workers compensation insurance may be provided through private or __ insurance
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state funded
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employers pay for workers compensation insurance in __ states
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all
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contemporary reasons given by organizations for implementing incentive plans are
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high productivity, employee efforts on specific performance targets, to link compensation rewards to achievement
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when setting performance measures for incentive systems, we can say that the best measures are
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quantitative, simple to understand, and show a clear relationship to improved performance
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when employees receive a certain rate for each unit produced, they are working under
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straight peicework
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when employees receive a right rate of pay for all of their work if production exceed a standard level of output, they are getting
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differential piece rate
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research shows that a merit increase in the range of ___ is necessary to serve as a pay motivator
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7 to 9 percent
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if employees pay is based not on the actual amount of time it takes them to complete a job but instead on a predetermind aount of time for completing the job
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standard hour plan
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an appropriate reward for a customer service rep who worked long hours to fill a new customer's large order is a
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spot bonus
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the straight commission plan is limited by all of the following disadvantages, except
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salespeople will stress low-priced products
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in most profit sharing plans, about __ of the net profit is shared
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20 to 25 percent
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management should guard against incentive payments being seen as
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an entitlement
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special benefits given to executive employees, such as assigned chauffers, country club memberships, and special vacation policies, are known as
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perequisites
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group incentive plans do all except
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reduce free-ride effect
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a problem with creating team incentive plans is
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not all teams are alike
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the gainsharing plan that has as its most significant feature effective employee participation through committee representation is
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the scanlon plan
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the philosophy behind the scanlon plan is
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employees should make suggestions to improve performance and be rewarded for their contributions
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profit sharing refers to any procedure by which an employer pays employees
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current or deferred sums based on the organizations financial performance
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noncash incentive rewards are most effective as motivators when the award
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is combined with a meaningful employee recognition program
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performance of sales people can be affected by all of the following external factors except
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change in the sales volume standard
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a sales incentive plan that permits salespeople to be paid for performing various duties not reflected immediately in their sales volume is known as
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a straight salary plan
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common output measures for producitivity include
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sales
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advantages of ESOPs include all the following except
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the employers pensions are less vulnerable due to diversification
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the most widely used sales incentive program is the ____ plan
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combined salary and commission
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elements of the compensation package are said to have __ when an employee's high performance leads to monetary rewards that are valued
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instrumentality
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elements of the job such as skills, effort, responsibilities, and working conditions are referred to
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compensable factors
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the predominant approach to employee compensation
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job based pay
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another basis for compensation centers on whether employees are classified as nonexempt or exempt under the
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fair labor standards act
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which of the following is not an internal factor affectng the pay mix?
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cost of living
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the biggest challenge with competence based pay is
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developing appropriate measures of skills and competencies
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the major provisions of which act are concerned with minimum wage rates and overtime payments, child labor, and equal rights
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fair labor standards act
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the fair labor standards act prohibits the employment of those between the ages of __ in hazardous occupations such as mining, logging and meatpacking
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16-18
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the equal pay act prohibits wage discription based on
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gender
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____ may create problems for managers who wish to maintain pay secrecy among employees
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internet salary survey data
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when cost of living pay increases are given routinely, employees may view them as ___
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entitlements
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pay for the performance programs
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tie rewards to employee effort
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when the organization pays wages that are relatively equal to that of other employers for similar work, this is the basis of
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external equity
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there is a reason to believe pay secrecy can do all except
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generate feelings of commitment
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employees covered by the overtime provisions of the fair labor standards act are labeled
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nonexempt employees
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under the fair labor standards act, exempt employees
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are those employees not covered by the overtime provisions of the act
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equity is also known as
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distributive justice
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the measure of average change in the prices over time in a fixed market basket of goods and services is known as
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the consumer price index
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clauses found in labor agreements that periodically adjust compensation rates upwards to help employees maintain their purchasing power are known as
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escalator clauses
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with respect to pay equity theory, which of the following is not considered an input?
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salary
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managers often first assume poor performance of subordinates is due to
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lack of ability
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research suggests that when it comes to our performance, most of us first attribute our bad performance
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external constraints
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employees who earn performance-based pay are more
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satisfied
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reasons for not using peer appraisals more frequently is not because
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adverse court decisions
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if your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use?
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behavioral
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if an appraisal focuses on a narrow set of results criteria to the exclusion of the other important process issues, the system may suffer from
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criterion deficiency
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requirements for successful MBO programs include all of the following except
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both trait and critical incident objectives must be set
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the choice of an appraisal method should be largely based on
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the purpose of the appraisal
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which is not a reason for failure of performance management systems
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they are too simple
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the appraisal interview should be divided into two sessions one each for
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performance review and developmental planning
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tips for using criticism constructively includes all of the following except
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use the sandwhich technique
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it is recommended that a diagnosis of poor employee performance focus on all of the following except
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personality
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if a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors, this is an example of
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organizational politics
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what is not an advantage of the trait method appraisals?
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high potential for rating errors
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the strategic relevance of performance appraisals refers
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the extent to which standards relate to the overall objectives of the organization
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the courts have found that
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orgs should have carefully defined and measurable performance standards
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in most instances, who is in the best position to perform the function of appraising an employee's performance
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the employees supervisor
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one advantage of peer appraisals is that
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peers may furnish more accurate and vaild informaton than supervisors
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a performance rating error in which the appraiser is reluctant to give employees either unusually high or usually low ratings is referred to as a
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error of central tendency
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a performance rating error in which the appraiser tends to give employees either unusually high or unusually low ratings is referred to as a
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leniency or strictness error
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if you rate an employees performance based largely on the employees recent behavior, you are committing a
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recency error
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if you rate an someone high because everyone else was love you are committing a
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contrast error
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if you inflate the evaluation of the people with whom you have something in common, you are committing a
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similar to me error
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disadvantages of the essay method include all of the following except
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it must follow a job-specific format
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