Business unit exam 2 – Flashcards
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Which question would different All American Burger restaurants be most likely to answer differently?
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What Price should All American Burger charge for its products?
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At Ace Products, three vice presidents report to the CEO, including the VP for Finance...
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Functional
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Silver designs is a high-end clothing manufacturer....
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Customer Departmentalization
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At mcdonald's, most advertising is handled at the corporate level, and any local advertising must be approved by a regional manager...
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Centralized
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Vlasic has separate departments to transform cucumbers into fresh-packed pickles....
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Process Departmentalization
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Which of the following structures relies on product departmentalization?
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Divisional
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Which of the following is a natural part of organizational growth?
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Job Specialization
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Which term refers to the Specification of jobs to be done within an organization and the ways they relate to one another?
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Organizational Structure
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Type of organization seeks to integrate continuous improvements with continuous employee development?
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Learning
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Tarnpool Learning Services (TLS) of tutoring to HS students, college students and adults..
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New product offering have been neglected as divisions have focused on traditional revenue sources
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Which statement about staff responsibility is TRUE?
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It is clearly different from line authority
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Which term describes creating and maintaining the innovation and flexibility of a small business environment within the confines of a large, bureaucratic structure?
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Intrapreneuring
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What does functional structure foster?
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Centralization
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What are the specialists in law, accounting, and human resource management commonly called?
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Staff Members
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A snack food firm has one division for the United States, one for Europe, & one for Asia...
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By Geography
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Which form of organization is used by most small to medium-sized firms?
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Functional
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What is the sequence of events in the delegation process?
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Granting Authority Follows Assigning Responsibility
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To provided a state-of-the-art classroom and instructional technology, Shell Oil....
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Learning
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When Dell Inc. shares information to improve the overall flow through a system made of...
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Supply Chain Management
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Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?
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Outsourcing
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Which type of layout is designed to move resources through a smooth, fixed sequence of steps?
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Same-Steps
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Which of the following best describes ISO 14000?
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A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance
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3M uses which strategy for attracting customers?
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Flexibility
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Which of the following best describes business process reengineering?
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the redesigning of business activities to improve performance, quality, and productivity
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What name is given to the process by which a company analyzes another companys product to identify desirable improvements in its own product?
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Competitive Product Analysis
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When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?
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Competitive Product Analysis
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When Hewlett-Packard simplified its contracts and reduced them form 20 pages to as few as 2, it was engaging in which activity?
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Value-Added Analysis
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In operations control, production managers monitor production performance by which method?
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Comparing Results with Detailed Plans and Schedules
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Which of the following, if true, would weaken the CEO's position?
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The iffy reputation of the area in which the strip mall is located would make the business's current employees uneasy about their safety at work, which would lead to increased turnover in staff.
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Which term refers to a set of methods and technologies used to produce a good or service?
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Operations Process
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Which of the following is NOT one of the areas of materials management?
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Customer Service
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Which term refers to the flow of information, materials, and services from raw-materials...
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Supply Chain
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Which of the following aspects of the psychological contract is provided by the organization?
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Status
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Which of the following is NOT a central aspect of organization citizenship?
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Business Field
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Which of the following best describes scientific management?
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A theory of motivation holding that managers should analyze jobs to find the most efficient methods and use money as a primary motivator
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Provide the BEST reason for thinking that Sam operates under Theory X of employee motivation?
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Sam decides to initiate a system of stricter rules and work policies in order to increase his teams productivity
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When does turnover occur?
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When people quit their jobs
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The extent to which people are self-aware is an aspect of which of the following?
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Emotional Intelligence
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Which of the following works to achieve a more satisfactory fit between workers and their jobs?
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Job Redesign
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Douglas believes that his employees are self-motivated and growth-oriented. He is what type of manager?
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Theory Y
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Which would an employee who is productive but keeps to himself be lacking in?
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Organizational Citizenship
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Marcia' command skills rely on her ability to get to know what makes people "tick"
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Employess have reported that they feel that Marcia listens well and that she "gets" where they are coming from
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Because job permanence is less likely, which of the following are some companies offering in order to keep the psychological contract in balance?
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Flexible Scheduling
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Which of the following organizational aspects allows employees to perform capably withou the direction of a leader?
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Leadership Substitutes
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Which of the current business characteristics has brought the rise of virtual leadership?
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Less face-to-face communication within the organization
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what is a prime ingredient in fostering different levels of risk propensity within an organization?
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Organizational Culture
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leadership consultant: which of the following principles would most strongly justify the leadership consultants argument?
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A Leader must be able to persuade people to do things that they are not required to do
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anne bought stock in ABC Company in hopes of making a profit. what does this illustrate?
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Escalation of Commitment
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as ABC Enterprises has grown during the past few years, more and more workers have....
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Cross-Cultural Leadership
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which part of the management of an organization would be most involved with strategic leadership?
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The Top Level of Management
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in surveying workplace demographics across locations, which of the following, if true, would support Clarke's position that the firm does not have a diversity problem?
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Statistical Analysis of middle- and top-management levels reveals no evidence of gender or ethnic bias
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which of the following best describes task-focused leader behavior?
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Concentration on how Tasks should be performed
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Foothill locations by reassessing performance criteria?
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The Two best performers among the Foothill branches are the most recently opened, and its employees have the fewest years of service with the firm
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Gretta is observing and interviewing several database administrators to determine the duties and responsibilities; which function?
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Job Analysis
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workers such as computers scientists, engineers, and game developers require....
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Knowledge Workers
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the Florabunda Greenhouse
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Form a joint subcommittee made up of management and union members, to study the issue more thoroughly
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what are independent contractors, on-call workers examples of?
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Contingent Workers
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a large clothing retailer, Finch Line, has recently expanded but is having problems...
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Offering Employees a structured path to Promotion
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which of the following, if true, would strengthen the Kryptos CEO's argument?
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At Kryptos, Accounting, Operations, & HR are among the departments that already have the capacity to serve a much larger organization.
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Tarnopol Learning Services (TLS); why should they change their organizational structure to a product-based approach?
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To be effective, TLS managers need to be experts in at least one of the products that TLS sells.
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what type of departmentalization does Kraft Foods use by having seperate divisions for diff types of foods?
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Product
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what is the preferred span of control when jobs are more diversified or prone to change?
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Narrow
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which of the following, if true, would most strongly support the conclusion that All American Burger should adopt a decentralized approach?
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The Popularity of All American Burger's Special Menu items has varied greatly across different regions perception of the entire company
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which of the following, if true, would most strongly support the conclusion that All American Burger should operate in a highly centralized manner?
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Customers Choose All American Burger in large part bc of the consistency of the dining experience
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what are groups of operating employees called who are empowered to plan and organize their tasks and to perform those tasks with a minimum of supervision?
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Work Teams
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Stardust 'n' Clay; which of the following, if true, would weaken the argument for developing organic beauty products?
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Competitors in the Segment are quick to copy any new product innovation and mimic product design
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which of the following best describes ISO 9000?
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A Program certifying that a factory, lab, or office has met the quality management standards of the International Organization for Standardization
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which of the following is the ability of a product to satisfy a human want or need?
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Utility
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the check-processing operations at your bank would be considered to be which type of system?
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Low-Contact
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Tootsie Roll Industry's corporate principle " " is an example of which of the following?
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Value-Added Analysis
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suppose that Oak Meteors institutes a "Super Bonus" program that provides a large...
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Changing the "Super Bonus" so that it is awarded only to those who have increased their revenue by a substantial percentage
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terry generally likes her job and works hard. however, terry's level of effort had declined..
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Equity
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marcia's primary leadership trait is her ability to give commands bc if all else fails...
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Marcia relies on her experience in order to know the right thing to do when a decision needs to be made
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marcia set of expectations held by employees and the organization regarding what the employee will contribute and what he or she will receive?
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Psychological Contract
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in selecting an alternative when making a decision, what should decision makers keep in mind?
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Selecting one alternative and rejecting all others might not be necessary
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the manager's argument assumes all of the following EXCEPT which?
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The manager was chosen for his position because of his leadership skills
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in interviews with two leadership applicants, Ben tried to determine each persons knowledge of the industry...
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Trait-Based Leadership
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which term refers to employees hired to supplement a firms permanent workforce?
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Contingent Workers
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all of the following point out reasons why the Human Resources department should be skeptical about the data collected EXCEPT:
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The applicant's responses may not show any connection between personality and job performance
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which of the following best describes accountability?
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The obligation employees have to their manager for the successful completion of an assigned task
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the organization of the health care producer Johnson&Johnson includes consumer health care products...
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Divisions
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which of the following would be considered a high-contact system?
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Barber Shop
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what is MOST useful about Theory X and Theory Y?
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They Shed Light on managers attitudes toward employees
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which of the following may describe charismatic leadership?
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An Approach to leadership emphasizing the perspectives of the followers
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Plants Galore is a business selling a range of indoor plants. reliable way of assessing the value of prospective employees?
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Reference checks tend to only tap positive recommendations
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process of designing specific jobs that need to be done and identifying the people who will perform them called?
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Job Specialization
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Clean Sweep Corporation; would strengthen the argument for the shift to a just-in-time inventory system?
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Clean Sweeps storage and handling costs are significant
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Gordon&Linda; which of the following is a point at issue between Gordon and Linda?
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Does the Evidence support a move to team-based product development?
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which of the following dispositions is typical for leaders with a high degree of risk propensity?
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Reliance on Intuition
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which of the following, if true, would most weaken the Domino Grace CEO's argument?
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Kryptos latest offer involves paying a higher price to Domino Grace shareholders if the combined company adopts Kryptos benefits policy
