final MIS 300 – Flashcards
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When systems are created rapidly, without a formal development methodology
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testing and documentation may be inadequate
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Which of the following systems acquisition methods may encourage inadequate problem analysis, is not practical with large numbers of users, and may result in a system with lower quality
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prototyping
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Which of the following statements about scope creep is true?
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Because scope creep is expensive, successful project managers limit it
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Place the stages of the systems development life cycle in order
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investigation - analysis - design - programming/testing - implementation - operation/maintenance
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Which of the following systems acquisition methods helps clarify user requirements, promotes genuine user participation, and may produce part of the final system?
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prototyping
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The _____ method converts future values of benefits to today's value by "discounting" them at the organization's cost of funds
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Net present value
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___ specify how work is to be divided between the company and its vendors.
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Service level agreement
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which of the following is the most difficult and cruicial task in evaluating a vender and a software practice.
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Determining the evaluation criteria
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_____ feasibility concerns a firm's policies and politics, power structures, and business relationships.
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organizational
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The reasons that so many information system software development projects do not deliver their potential value include all of the following except
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poor definition of user requirements
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_ attempts to find the value of the inputs necessary to achieve a desired level of output
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goal-seeking analysis
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The type of decision that can be made by following a definite procedure is called a(n) ______ decision
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structured
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___ is the process by which organizational goals are achieved through the use of organizational resources
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management
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The management cockpit best exemplifies which type of system?
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digital dashboard
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_____ provides users with a view of what is happening, where _____ addresses why it is happening
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multidimensional data analysis, data mining
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When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
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unstructured
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In the _____ phase of the decision making process, managers examine a situation and identify and define the problem.
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intelligence
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Decisions today are becoming _____ complex, due to _____ uncertainty in the decision environment.
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More, increased
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Being an entrepreneur, disturbance handler, and negotiator is part of the _____ managerial role
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Decisional
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Searching for valuable business information in a database, data warehouse, or data mart refers to _____.
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Data mining
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The goals of supply chain management include which of the following?
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all of the above
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The _____ is erratic shifts in orders up and down the supply chain
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the bullwhip effect
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The _____ is known as make-to-order
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pull model
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The bullwhip effect comes from which of the following?
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all of the above
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In the _____, the production process begins with a forecast.
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push model
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_____ are the physical products, raw materials, and supplies that flow along a supply chain
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material flows
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The primary goal of extranets is to do which of the following?
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Foster collaboration between and among business partners
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A company's suppliers, suppliers' suppliers, and the processes for managing them is the
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upstream portion of the supply chain
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A company's organization and processes for distributing and delivering products to its final customers is the
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downstream portion of the supply chain
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A(n) _____ refers to the flow of materials, information, money, and services from raw material suppliers, through factories and warehouses to the end customers.
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Supply chain
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Which of the following is not a customer touch point?
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None of the above - all are touch points
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_____ is a sales strategy where the business person will provide to customers the opportunity to purchase higher-value related products
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Up-selling
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_____ includes those areas where customers directly interact with the company
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Customer-facing CRM
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Which of the following is the most important enabler of the 360-degree view of the customer across an organization?
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The organization's data warehouse
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_____ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process.
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Sales force automation
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_____ is a form of _____.
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Bundling, cross-selling
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The complete data on a customer is called:
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360-degree view
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Which of the following best describes CRM?
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A way of thinking and acting
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_____ analyze customer data for designing and executing targeted marketing campaigns.
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Analytical CRM
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_____ is a CRM system that is hosted by an external vendor in the vendor's data center.
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On - demand CRM
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_____ reports summarize the performance of critical activities.
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Key indicatior
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_____ reports include only information that falls outside certain threshold standards.
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Exception
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Which of the following is not a characteristic of a transaction processing system?
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Small amounts of data are processed
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To effectively manage by exception (i.e., use exception reports), the company must first create
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Performance standards
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Enterprise resource planning systems take a(n) _____ view of the overall organization
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Business process
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Enterprise resource planning systems are very _____ software products, meaning that companies typically have to change their _____ to accommodate how the software functions.
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Structured, business processes
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_____ are the most successful solutions or problem-solving methods for achieving a business objective.
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Best practices
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The characteristics of ERP systems include all of the following except:
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typically fitting an organization's existing business processes
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The most fundamental information systems in an organization are:
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Transaction processing systems
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Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.
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High, repetitive, easy
