BOA CHAPT 3 – Flashcards
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Cho needs to prepare a short report detailing his company's progress in implementing an new customer tracking system. As plans his message, what is the first step he should think through in the planning and preparing process?
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consider the contextual forces
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The way that time influences interactions is which dimension of context?
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chronological context
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Which of the following channels is NOT relatively inexpensive?
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face-to-face meeting
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Zhenyu wants to select a channel of communication that will allow him the greatest degree of control over his message. Which channel generally provides the greatest control?
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written
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The perception of reality of both the sender and the receiver
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is limited by signals we receive through our five senses.
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Which of the following is FALSE about how perceptions can affect the communication process?
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People tend to support ideas that are different from their own.
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The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
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Assure that perception of reality is the same for everyone
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Zelda realizes that writing a solicitation for a charity project to a small business owner must be different than a request to a representative from a major corporation. Which audience characteristic is Zelda most apt to be considering?
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economic level
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To project a positive, tactful tone in a written message,
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avoid using second person when stating negative ideas.
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Which of the following sentences best expresses the receiver's point of view?
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Congratulations on your recent promotion to regional manager.
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Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo.
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The attached report on the new health care plan offers some definite advantages.
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Which of the following statements is MOST sender-centered?
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I want to take this opportunity to offer my thanks for the service provided.
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An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period. Which of the following ethical guidelines has the investment manager ignored?
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Honest and fair expression of the idea
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Which of the following statements is ethically questionable?
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Facts can be exaggerated as long as the purpose of the message reflects the reader's best interest.
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Christopher told his new employee that he developed a marketing campaign in his previous position. In fact, he actually was assigned to the marketing campaign after it was developed. Which ethical guideline did Christopher violate?
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The message should not embellish or exaggerate the facts.
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Communicating with and about others with the same kindness and fairness that you wish others to use when communicating with and about you is referred to as what?
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Adapting to audience's needs and concerns
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Organizing a message before writing it
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ensures that ideas are presented clearly and logically.
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The writer of a long report that contains many ideas and sections will likely benefit from
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the preparation of a planning outline.
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Which of the following is NOT part of the three-step process to determine an appropriate order for a business document?
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Start with the most difficult points first.
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In a deductive message, the most important information should be
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placed at the beginning of the message.
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When creating a message about a series of events or a process, the minor details should be listed
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in order by process.
