question

Which of the following statements regarding the Dreamliner 787 is true?

answer

All of the above (Boeing has found partners in over a dozen countries, the new aircraft incorporates a wide range of aerospace technologies, the new aircraft uses engines from not one, but two manufacturers, Boeing will add only 20 to 30 percent of the aircraft's value)

question

Boeing's new 787 Dreamliner

answer

has increased efficiency from new engine technology

question

Examples of response to the global environment include

answer

All of the above are examples (Boeing's worldwide sales and production, Benneton's flexibility in design, production and distribution, Ford's partnership with Volvo and Mazda)

question

Which of the following is an example of globalization of operations strategy?

answer

A Chinese manufacturer, Haier, now operates plants in the united states

question

Cost cutting in international operations can take place because of

answer

all of the above (lower taxes and tariffs, lower wage scales, lower indirect labor costs, less stringent regulations)

question

Which of the following did the authors NOT suggest as a reason for globalizing operations?

answer

stockholder approval ratings

question

Multinational organizations can shop from country to country and cut costs through

answer

all of the above (lower wage scales, lower indirect labor costs, less stringent regulations, lower taxes and tariffs)

question

The term MAQUILADORA is most synonymous with

answer

free trade zones

question

Which of the following represent reasons for globalizing operations?

answer

All of the above are valid (to gain improvements in the supply chain, to improve operations, to expand a product's life cycle, to attract and retain global talent)

question

Which of the following does NOT represent reasons for globalizing operations?

answer

reduce responsiveness

question

NAFTA seeks to

answer

phase out all trade and tariff barriers between the United States, Canada, and Mexico

question

With reference to cultural and ethical issues, the World Trade Organization has

answer

made progress in providing equal protection of intellectual property among nations

question

Which of the following is TRUE about business strategies

answer

Well defined missions make strategy development much easier

question

Which of the following activities takes place once the mission has been developed?

answer

The functional areas develop their supporting missions

question

Which of the following statements about organizational missions is FALSE

answer

They are formulated after strategies are known

question

The impact of strategies on the general direction and basic character of a company is

answer

long range

question

The fundamental purpose of an organization's mission statement is to

answer

define the organization's purpose in society

question

Which of the following is TRUE

answer

Functional strategies are shaped by corporate strategy

question

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

answer

differentiation, cost leadership, and quick response

question

A firm can effectively use its operations function to yield competitive advantage via all of the following EXCEPT

answer

setting equipment utilization goals below the industry average

question

Which of the following has progressed the furthest along its product life cycle?

answer

drive-thru restaurants

question

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is

answer

competing on differentiation

question

Which of the following has made the least progress along its product life cycle?

answer

Xbox 360

question

A strategy is a(n)

answer

action plan to achieve the mission

question

Which of the following statements best characterizes delivery reliability

answer

a company that always delivers at the promised time

question

Which of the following is an example of competing on the basis of differentiation

answer

A firm offers more reliable products than its competitors do

question

The ability of an organization to produce services that, by utilizing the customer's five senses, have some uniqueness in their characteristics is

answer

experience differentiation

question

Which of the following best describes "experience differentiation"

answer

All are elements of experience differentiation (immerses consumers in the delivery of a service, uses people's five senses to enhance the service, complements physical elements with visual and sound elements, consumers may become active participants in the product or service)

question

Experience differentiation

answer

is an extension of product differentiation in the service sector

question

Which of the following is the best example of competing on low cost leadership

answer

A firm produces its product with less raw material waste than its competitors

question

Franz Colruyt has achieved low cost leadership through

answer

all of the above (Spartan headquarters, absence of voicemail, low cost facilities, no back ground music)

question

Franz Colruyt has achieved low cost leadership through

answer

converting factories, garages, and theaters into retail outlets

question

Which of the following is an example of competing on quick response

answer

A firm's products are introduced into the market faster than its competitors' products

question

Costs, quality, and human resource decisions interact strongly with the ________ decision

answer

goods and service design

question

Which of the following influences layout design

answer

All of the above influence layout decisions (inventory requirements. capacity needs, personnel levels, technology decisions)

question

Response-based competitive advantage can be

answer

all of the above (flexible response, reliable response, quick response)

question

Which of the following is NOT an operations strategic decision

answer

price

question

Which of the following OM strategic decisions pertains to sensible location of processes and materials in relation to each other?

answer

layout design

question

Which of these companies is most apt to have quality standards that are relatively subjective

answer

Harvard University

question

Which of the following will more likely locate near their customers

answer

a medical clinic

question

Which of the following statements concerning the operations management decision is relevant to services

answer

Labor standards vary depending on customer requirements

question

Which of these organizations is likely to have the most important inventory decisions

answer

an aluminum manufacturer

question

The PIMS program has identified the

answer

characteristics of firms with high ROI

question

Which of these is NOT one of the PIMS characteristics of high return on investment organizations

answer

All of the above are PIMS characteristics (high product quality, high capacity utilization, low investment intensity, low direct cost per unit)

question

Standardization is an appropriate strategy in which stage of the product life cycle?

answer

maturity

question

Cost minimization is an appropriate strategy in which stage of the product life cycle?

answer

decline

question

Which of the following preconditions does NOT affect the formulation of an OM strategy

answer

the company's employment benefits

question

The stage in the product life cycle at which it is a poor time to change quality is

answer

maturity

question

Which of the following changes does NOT result in strategy changes?

answer

change in job scheduling techniques

question

All of these preconditions affect an operations management strategy EXCEPT

answer

maintenance policies

question

Understanding competitors' strengths and weaknesses, understanding current and prospective technological issues, and understanding product life cycle are examples of

answer

preconditions to establishing and implementing a strategy

question

Which of the following statements is most correct?

answer

CSFs are often necessary, but not sufficient for competitive advantage

question

Given the position of the iPod in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of iPods be least concerned with at the current time?

answer

cost cutting

question

Which of these organizations is likely to have the most complex inventory decisions

answer

a computer manufacturing company

question

The three steps of the operations manager's job, in order, are

answer

develop the strategy, establish the organizational structure, find the right staff

question

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it

answer

supports the overall competitive strategy of the company

question

Which of the international operations strategies involves high cost reductions and high local responsiveness

answer

transnational strategy

question

Which of the international operations strategies involves low cost reductions and low local responsiveness

answer

international strategy

question

Which of the international operations strategies uses import/export or licensing of existing products?

answer

international strategy

question

Which of the international operations strategies uses their existing domestic model globally

answer

multi-domestic strategy

question

The acronym MNC stands for

answer

Multinational Corporation

question

Catepillar and Texas Instruments are two firms that have benefited from the use of

answer

the global strategy option

question

Which of the following are examples of transnational firms

answer

All of the above are transnationals (Nestlé, Asea Brown Boveri, Reuters, Citicorp)

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