question

Quickly answer the telephone in the medical office by the ________ ring, if possible. second third fourth fifth

answer

third

question

All of the following are duties of a medical receptionist EXCEPT opening the office. pulling charts for the next day's appointments. collating patient records. diagnosing the patients.

answer

diagnosing the patients

question

Which of the following statements is FALSE? HIPAA does not allow sign-in sheets in medical offices after January 15, 2006. Sign-in sheets must be HIPAA-compliant. Sign-in sheets should be checked for accuracy and completeness. Sign-in sheets contain the time the patient arrived at the office.

answer

HIPAA does not allow sign-in sheets in medical offices after January 15, 2006.

question

What is the most common complaint heard from patients? The excessive amount of time spent in the reception room The filthiness of the medical office The lack of professionalism of the staff The shoddy condition of the parking lot

answer

The excessive amount of time spent in the reception room

question

________ allow(s) for every public facility to be easily accessible to the handicapped, including unrestricted hallways, elevators or ramps, and handicapped restroom facilities. Physicians HIPAA CLIA The American with Disabilities Act (ADA)

answer

The American with Disabilities Act (ADA)

question

Which of the following is NOT something that will help a receptionist make a good first impression? Looking patients in the eye Smiling Touching the patients Speaking clearly

answer

Touching the patients

question

________ refers to items that require a large dollar amount to purchase (generally over $500) and have a relatively long life. State equipment Capital equipment Consumable equipment Expendable equipment

answer

Capital equipment

question

Listening to the ________ information and requests will help determine the type of appointment that is actually needed. patient's nurse's physician's insurance company's

answer

patient's

question

The ________ is often the person in charge of accepting office payments. nurse physician receptionist medical technician

answer

receptionist

question

The appointment book is a(n) ________ document that records the physician's day and time spent in contact with patients. unofficial off the record informal legal

answer

legal

question

A ________ contains physician documentation for each patient visit, as well as ancillary information for the patient. superbill medical evaluation benefits assignment form medical record

answer

medical record

question

Even though drug samples are small and "free," the medical office must secure and organize the samples in a supply cupboard or drawer that is ________. open unlocked closed locked

answer

locked

question

If a patient pays by credit or debit card, the receptionist does all of the following EXCEPT verify that the name on the card is correct. ask the patient if he or she prefers debit or credit. if paying by debit, ask for the patient's PIN number. ask patient to sign electronic signature pad or paper slip.

answer

if paying by debit, ask for the patient's PIN number

question

If there is an emergency at the medical office and the physician is NOT there, the medical assistant should call first________. the physician's cell phone the emergency contact on patient's record 411 911

answer

911

question

The records of patients scheduled for Tuesday should be pulled and collated on ________. Monday Tuesday Wednesday Thursday

answer

Monday

question

It is good practice for a receptionist to check on patients who are waiting in the reception area ________. every few minutes only if the patients are complaining periodically after an hour

answer

periodically

question

Which of the following specific office visit procedures would have the MOST estimated time? Suture removal Cast check Allergy testing Blood pressure check

answer

Allergy testing

question

If a person with a communicable disease visits the office, he or she should be placed in a ________ to minimize spreading the disease. designated area disinfected area hospital area decontaminated area

answer

designated area

question

The receptionist is often responsible for taking care of certain equipment such as ________. copiers computers printers all of the above

answer

all of the above

question

The ________ is responsible for scheduling all patient admissions to the hospital. patient medical assistant insurance company patient's family member

answer

medical assistant

question

A staff member is assigned the responsibility of reordering all supplies when items get to a certain level so that the supply is never totally ________. depleted filled seen leveled

answer

depleted

question

Callers should NOT be left on hold for longer than ________ minute(s). one two three four

answer

one

question

Many vendors will provide a discount on supplies when they are ordered in ________. large quantities wintertime small quantities summertime

answer

large quantities

question

Which of the following should a medical assistant always do? Always protect the patient's modesty. Assist any patient who is unable to remove his or her clothing. Knock before entering an examination room. All of the above

answer

All of the above

question

It is the responsibility of the ________ to queue up or pull records for patients who will be seen the next day. physician medical technician medical assistant nurse

answer

medical assistant

question

Which of the following is NOT a general safety measure? Use handrails when using stairways. Run, never walk, in a medical office. If an emergency situation occurs, move quickly and run. File cabinets should be mounted against the walls to avoid accidental tipping when a heavy top drawer is open. Open doors carefully to avoid injuring someone on the other side.

answer

Run, never walk, in a medical office. If an emergency situation occurs, move quickly and run.

question

***If one wants to maintain principles of proper body mechanics for stooping, the following should be avoided: Stand a minimum of 6-8 inches from the object you are moving. Use the large leg muscles to assist in returning to a standing position. Do not bend from your back. Keep your feet wide apart to create a base of support.

answer

Stand a minimum of 6-8 inches from the object you are moving.****

question

A fire safety plan like RACE saves lives. Which of the following is NOT one of the components of RACE? Rescue Alert Confine Exit

answer

Exit

question

In the event of a biological attack, the medical assistant should not _____. go home immediately remove and bag contaminated clothing wash with soap and water listen to the radio for instructions

answer

Go home immediately

question

Any issue that could affect the health or safety of an employee either upon immediate exposure or in the long term can be categorized as the following: workplace poison workplace hazard workplace chemical workplace contamination

answer

workplace hazard

question

Which of the following is NOT one of the four major types of medical waste? Solid Gaseous Chemical Radioactive

answer

Gaseous

question

What information is not necessary to include in most incident reports? Names of all persons involved Names of all known relatives Date and time of the incident Names of all witnesses

answer

Name of all known relatives

question

How often should fire drills be held with all employees present? monthly weekly yearly daily

answer

yearly

question

What guideline does not directly align with the best practices for handling fire in a medical office? Remain calm and quickly assist in removing patients from the building. Call 911 or the local fire department immediately. Activate the established mechanism for signaling fire in the office. Use the elevator, never the stairs.

answer

Use the elevator, never the stairs

question

If there is a situation where infectious material has been spilled, a simple kit can be assembled with all of the following EXCEPT: plain clay kitty litter a small dust pan a length of rope a biohazard bag

answer

a length of rope

question

Which of the following should be the first step in the CPR sequence for an adult patient? Check for a carotid pulse Begin chest compressions Open the airway Tap the patient's shoulder

answer

Tap the patient's shoulder

question

As a medical assistant, you have a legal responsibility to act within your scope of ________. interest specialty practice education

answer

practice

question

OSHA requires that each medical office have a written Exposure Control Plan to assist in minimizing employee exposure to infectious materials. When must this plan be reviewed by all office staff? every one year weekly monthly every two years

answer

every one year

question

The guidelines for housekeeping procedures from OSHA recommend all but the following approach? Never pick up broken glass with your hands. Properly bag contaminated clothing and laundry in leak-proof labeled bags. Replace sharp containers when completely full. Perform hand hygiene both before and after using gloves.

answer

Replace sharp containers when completely full

question

The basic components of a quality assurance program include all of the following EXCEPT: Establish a base pay for new hires. Establish a QA Committee Review all clinical and administrative services and procedures. Limit the number of issues.

answer

Establish a base pay for new hires

question

When an event occurs that is out of the ordinary and results in problem in the medical setting, the following documentation must be completed to help prevent a recurrence. medical report incident report official report accident report

answer

incident report

question

Which the following items of information would not be required in an Exposure Control Plan, which is designed to assist in minimizing employee exposure to infectious materials? pre-exposure exposure determination method of compliance post-exposure

answer

pre-exposure

question

Each office should have an _____ who is trained and aware of all of the required controls for the use and storage of hazardous materials OSHA certified technician OSHA compliance officer OSHA official inspector OSHA registered officer

answer

OSHA compliance officer

question

Which of the following would be an issue that is outside the purview of a Quality Assurance committee in a physician's office? net patient profitability disallowed insurance claims errors in dispensing medications errors in labeling of laboratory specimens

answer

net patient profitability

question

Which of the following is NOT a personal protective equipment (PPE) recommendation issued by the U.S. Centers for Disease Control (CDC)? gloves respirator mask eye/face shield

answer

respirator

question

Laws that protect health care professionals who volunteer in an emergency situation are known as ________. HIPAA Hippocratic laws good Samaritan laws advance directives

answer

good Samaritan laws

question

Medical assistants will likely encounter the greatest number of emergency situations while ________. near the doctor's office in the office setting in the hospital on the telephone

answer

on the telephone

question

_____ applies scientific information and data regarding human body mechanics to the design of objects and overall environments for human use. Ergonomics Anthropometry Ecology Body mechanics

answer

Ergonomics

question

If an employee refuses the hepatitis B vaccine, he or she _____ must sign a waiver. cannot refuse the vaccine. must have a note from the doctor. must have a note from the doctor.

answer

must sign a waiver

question

Portable fire extinguishers should be attached to walls in areas that are no more than _____ feet away from any employee area. 5 25 75 125

answer

75

question

It is a violation of the _____ to throw patient information into the trash. Patients' Common Courtesy Rules Trash and Paper Act environmental waste rules HIPAA privacy rule

answer

HIPAA privacy rule

question

A person in ________ will unconsciously avoid an unwanted feeling or situation. pain love denial sublimation

answer

denial

question

Letters sent out by a medical assistant are a direct ________ on the physician and on the medical office as a whole. influence authority exclusion reflection

answer

reflection

question

With all telephone calls, the first thing you will need to find out is the patient's _____, in case you become disconnected. complaint billing address name and telephone number credit card number

answer

name and telephone number

question

________ can be answered with a yes or a no. Logical questions Strategic questions Close-ended questions Open-ended questions

answer

Close-ended questions

question

________ is a directive technique in which the medical assistant requests more information in order to better understand what the patient has stated. Feedback Reflecting Restating Clarification

answer

Clarification

question

________ is the willingness or ability to understand what the patient is feeling because you have experienced the same feelings. Nonverbal communication Verbal communication Empathy Sympathy

answer

Empathy

question

________ is feeling sorry for the patient. Entropy Sympathy Empathy Pity

answer

Pity

question

Which of the following is NOT useful when putting together a patient information booklet? Use large print for elderly readers' benefit. Write the booklet with the typical reader in mind. Provide a list of regular office hours. Include long paragraphs of information.

answer

Include long paragraphs of information

question

A good ________ can reduce the number of questions by telephone from patients, enhance the office's image, and reduce the number of patients who fail to follow instructions. answering machine patient information booklet marketing campaign answering service

answer

patient information booklet

question

If a patient becomes angry or starts speaking in a loud voice, the medical assistant should ________. call the police immediately keep his or her voice loud help calm the patient call the physician immediately

answer

help calm the patient

question

Which of the following activities would be beyond the scope of a medical assistant when helping a physician prepare for a speaking engagement? Assisting with research Creating handouts Deciding what materials the physician should present Creating a computer presentation

answer

Deciding what materials the physician should present

question

________ are used to ask the patient for further information to more fully discuss a subject. Leading questions Probing questions Close-ended questions Open-ended questions

answer

Probing questions

question

When you have a difficult patient on the telephone line, the best approach is to be _____ while remaining in control of the situation. kind talkative casual pitying

answer

kind

question

A practice ________ is a good marketing tool and can be created using simple software or by hiring a firm. newspaper reporter website public relations team

answer

website

question

________ communication is the language of gesture and actions, including body language. Nonverbal Verbal Empathic Sympathetic

answer

Nonverbal

question

________ is a classification of people based on a group they are part of. Stereotyping Bias Ethnocentric Ethnicity

answer

Ethnicity

question

A person employs ________ when he or she thinks imaginatively, solves problems, visualizes situations, learn new information, and thinks logically. conflict resolution risk management sound judgment critical thinking

answer

critical thinking

question

NOT explaining an unfamiliar medical term to a patient may be considered ________. negligence laziness dissociation defensive behavior

answer

negligence

question

HIPAA designates as ________ any facts that, if revealed, could potentially be used to identify an individual. confidential disclosure (CD) protected health information (PHI) privacy protected information (PPI) private patient material (PPM)

answer

Protected Health Information (PHI)

question

Which of the following is NOT an acceptable guideline for proofreading documents? Small omissions are acceptable since they are not noticed by the reader. Check for missing and/or repeated words. Check for grammar, spelling, and punctuation. Proofread at least twice.

answer

Small omissions are acceptable since they are not noticed by the reader

question

All of the following are the basic units of the communication process EXCEPT channel reception message receiver

answer

Reception

question

________ involves paying attention to the speaker completely, concentrating on the verbal message, observing for nonverbal cues, and offering a response. Active listening Passive listening Close-ended questions Open-ended questions

answer

Active listening

question

________, any response to a communication, is critically important when working with patients since you must determine if they really understand what they have heard. Feedback Reflecting Restating Clarification

answer

Feedback

question

Start every callback to the patient by identifying yourself, and then ask to speak to the patient. You should NOT indicate _____ you are calling until you have the patient on the telephone line. where when who why

answer

why

question

If you make an error on a medical record, be sure to erase or totally obliterate the original error. True False

answer

False

question

To be absolutely safe, all medical records should be retained ________. until the patient dies for one year for two years forever

answer

forever

question

Medical records are confidential and can never be released without a patient's consent. True False

answer

False

question

Each patient's medical record will contain essentially ________ categories of material, but all information is unique to each patient. the same similar different meaningless

answer

the same

question

Computer _____ begins with regular maintenance of the computer system such as firewalls, antivirus programs, defragmentation, deleting temporary Internet files, cookies, and the Internet history. learning usage networking security

answer

security

question

Which of the following is NOT a rule of alphabetic filing? Disregard apostrophes. Married women are indexed using their legal names. Numeric characters are indexed before alpha characters. Hyphenated names are treated as two units.

answer

Hyphenated names are treated as two units

question

Converting a paper-based system to an EHR typically occurs rapidly. is managed entirely by the software vendor. happens over a period of time. is impossible without a scanner.

answer

happens over a period of time

question

For ergonmics, you should adjust the seat height so that the your knees are equal to, or slightly lower than, your hips, and that feet have the following relationship to the floor. flat on touching tip toeing on off

answer

flat on

question

Which of the following is NOT correct about the acronym SOAP charting? S = Subjective O = Objective A = Administration P = Plan

answer

A - Administration

question

What is the relationship between much of the information contained in an EMR and the contents of the a paper medical record? the information is different the information is mostly the same the information in the EMR is more current the information in the EMR is more accurate

answer

The information is mostly the same

question

A(n) _____ is a computer application that contains records or files. database server program operating system

answer

database

question

A tickler file is used to remind the medical assistant of an event or action that will take place at a future date. True False

answer

True

question

A medical assistant who mistakenly viewed a family member's record should: close the record and hope no one noticed. ask the family member to phone his or her supervisor. inform his or her supervisor of the mistake. resign from his or her position.

answer

inform his or her supervisor of the mistake

question

Errors in the patient's EMR should be corrected _____. on a weekly basis as soon as they are discovered during the annual audit only when noticed by the physician

answer

as soon as they are discovered

question

Which of the following statements is TRUE? An office that has converted to an EMR must accommodate other health care facilities that have not yet done so. It does not make sense for a medical office to convert to an EMR if they will be the only facility in a region using one. The front office staff has the responsibility of training physicians in how to use the EMR. The majority of health care facilities will likely choose not to convert to the EMR.

answer

An office that has converted to an EMR must accommodate other health care facilities that have not yet done so.

question

How is an error within an EMR corrected? By pressing the Delete key By using the rules associated with the particular EMR By informing the physician who will then correct it By creating a new entry with the correct information

answer

By using the rules associated with the particular EMR

question

Due to the large number of files processed in a busy office and the confusion over surnames, ________ of files is recommended. alphabetizing sorting cross-referencing labeling

answer

cross-referencing

question

To prevent poor blood circulation, it is advisable to take short one- to two-minute stretch breaks every _____. 20-30 minutes 2-3 minutes 12-13 minutes 2-3 hours

answer

20-30 minutes

question

The proper presence of computer monitors in a medical office can be defined as follows: be easily viewable by patients. not have screen savers unless they display patient information. be protected from view by a screen or other means. always be set to their highest resolution.

answer

be protected from view by a screen or other means

question

Backups in a medical office setting are normally performed _____. weekly daily monthly hourly

answer

daily

question

As with any office policy, a medical record destruction policy should follow a(n) ________ procedure. written verbal extermination systematic

answer

written

question

In what activity is it recommended that one avoid resting on the wrist? resting breaking stretching typing

answer

typing

question

In order to ensure added security and HIPPA compliance, many medical office change the following: computers software employees passwords

answer

passwords

question

The presence of bad handwriting in the medical office has been linked to the following outcome. poor people skills. medical errors. laziness. higher patient copayments.

answer

medical errors

question

Electronic medical records allow information to be shared in all of the following situations EXCEPT: physician to physician patient to patient hospital to hospital physician to hospital

answer

patient to patient

question

During an interview, what should you have brought with you?

answer

A list of questions prepared to ask the employer

question

How often are passwords changed?

answer

60-90 days

question

How many ICD-10 codes are there?

answer

70,000+

question

What is the purpose of an EHR system?

answer

Gives the doctor more time with patients

question

The telephone book provided to you by your local telephone company

answer

telephone directory

question

Offices these days are more _________ based.

answer

Technological

question

What are the different ways of submitting an electronic claim form?

answer

Clearinghouse Billing service Directly to the carrier

question

What does AAMA stand for?

answer

American Association of Medical Assistants

question

What document did the AAMA develop?

answer

Code of Ethics

question

Electronic protections to prevent unauthorized access over networks and to encrypt all e-PHI

answer

Technical safeguards

question

What are the different variations of scheduling? (5)

answer

Open Hours Double Booking Wave Specified Time Grouping Procedures

question

Is the spellcheck in Word always correct?

answer

No, they don't recognize medical terms

question

When you back up files - what is that?*

answer

?

question

Identify internal controls to help providers be aware of an follow the requirements of federal, state, and private health plans

answer

Compliance program

question

Unauthorized taking of funds that involves breach of trust

answer

Embezzlement

question

Who is responsible for copiers, printers, etc.?

answer

Receptionist

question

What is the definition of editing a document?

answer

You cannot change the content

question

Which one of the CPT codes provides a list of codes in which they're using moderate sedation?*

answer

?

question

What are the steps in making a referral in the EHR?*

answer

?

question

The signature line is how many lines below the complimentary close?

answer

4

question

Back in the day who trained MAs?

answer

Doctors

question

If you pay by check it is a _____ proof of payment.

answer

Permanent

question

What is the most common form of property insurance the MA will encounter?

answer

automobile insurance

question

When you are blocking out a schedule manually, you want to always use ______.

answer

Pencil

question

What are the different types of transaction accounts?*

answer

?

question

Requirement to obtain prior approval for surgery and other procedures from the insurance carrier in order to receive reimursement

answer

Preauthorization

question

Checks that are drawn up by a bank against funds that are deposited to its account in another bank

answer

Bank drafts

question

What is the most common way of making a long distance call?

answer

Direct Distance Dialing (DDD)

question

Who is in charge of accepting office payment?

answer

Receptionist

question

What are the advantages of an electronic claim?

answer

Lower administrative costs Fewer claims are rejected Processing is faster with fewer errors Errors can be corrected faster Payment is faster

question

Only _____ person should be responsible for deposition bank $

answer

One

question

Who must sign off on a prescription?

answer

Physician

question

What are the different styles of business letter writing?

answer

Block style Modified block style Modified block style with indented paragraphs Simplified style

question

What is a fee-based reimbursement?*

answer

?

question

Mandates the approved code sets for all covered entities, such as a medical office, that handle claims related to health care services. What organization am I talking about?

answer

HIPAA

question

What is a collect call?

answer

calling a patient to request payment

question

The act of assigning numbers to the procedures and services that physicians provide to patients

answer

Procedure coding

question

Version 5010 is a set of standards in the healthcare field for what?

answer

Electronic transactions

question

What is an ABA number on a check and where on the check is it located?

answer

Identifies the area where the bank issuing the check is located, as well as to identify the individual bank Located on upper right corner of a printed check

question

Each Category II Code consists of what?

answer

four numbers followed by the letter F

question

What is a memo and what is it used for?

answer

Written communications sent to people within the office or organization Used to inform personnel about meetings, general changes that affect employees, special projects, or news items

question

What are the components of the resource-based relative value scale (RBRVS)?

answer

National relative value unit (RVU) Geographic adjustment factor (GAF) National uniform conversion factor (CF)

question

Medical coding is the process of assigning what?

answer

Codes to diagnoses and procedures

question

What category codes describe widely used services and procedures approved by the FDA?

answer

Category I

question

In an ICD-10 CM manual, terms listed under an alphabetically listed Main Term in the Index to Diseases and Injuries

answer

Subterm

question

In an ICD-10 manual, numerical list of diseases and injuries, reasons for encounters, and external causes

answer

Tabular List

question

CPT, Fourth Edition (CPT-4) is a listing of five-character ________ codes and descriptions used to report outpatient medical services and procedures.

answer

Alphanumeric

question

Which Category codes are optional codes used to collect and track data for performance measurement?

answer

Category II

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