question

When managers are asked to describe their most frequent problems, they often describe ________ problems. A) technology B) people C) equipment D) time management E) location

answer

B

question

Which of the following reflect people problems that managers frequently experience? A) outdated technology B) employees' lack of motivation C) poor communication skills of bosses D) conflicts between team members

answer

A

question

Until the late 1980s, business school curricula emphasized the ________ aspects of management. A) ethical B) people C) technical D) human E) global

answer

C

question

Until the late 1980s, business school curricula emphasized all of the following EXCEPT A) human behavior. B) economics. C) accounting. D) finance.

answer

A

question

Over the past two decades, business schools have added required courses on people skills to many of their curricula. Why have they done this? A) Managers no longer need technical skills in subjects such as economics and accounting to succeed. B) There is an increased emphasis in controlling employee behavior in the workplace. C) Managers need to understand human behavior if they are to be effective. D) These skills enable managers to effectively lead human resources departments. E) A manager with good people skills can help create a pleasant workplace.

answer

C

question

The director of leadership at MIT's Sloan School of Management said that technical skills may be enough to get MBA students by in their first few years of employment, but then ________ skills distinguish those whose careers soar. A) quantitative B) economic C) accounting and finance D) leadership and communication E) computer

answer

D

question

Companies with reputations as good places to work (danh tieng) A) can generate superior financial performance. B) seldom have good managers. C) place little emphasis on interpersonal skills. D) consistently offer flextime. E) pay higher wages

answer

A

question

Which of the following is most likely to be a belief held by a successful manager? A) Technical knowledge is all that is needed for success. B) It is not essential to have sound interpersonal skills. C) Technical skills are necessary, but insufficient alone for success. D) Effectiveness is not impacted by human behavior. E) Technical skills do not influence efficiency.

answer

C

question

An OB study would be least likely to be used to focus on which of the following problems? A) an increase in absenteeism at a certain company B) a fall in productivity in one shift of a manufacturing plant C) a decrease in sales due to growing foreign competition D) an increase in theft by employees at a retail store E) excessive turnover in volunteer workers at a non-profit organization

answer

C

question

________ is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness. A) Organizational development B) Human Resources Management C) Organizational behavior D) People management E) Corporate strategy

answer

C

question

What are the three primary determinants of behavior that organizational behavior focuses upon? A) Profit structure, organizational complexity, job satisfaction B) Individuals, profit structure, and job satisfaction C) Individuals, groups, and job satisfaction D) Groups, structure, and profit structure E) individuals, groups, and structure

answer

E

question

Which of the following is not generally considered a core topic of organizational behavior? A) motivation B) attitude development C) conflict D) resource allocation E) work design

answer

D

question

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion? A) common sense B) direct observation C) systematic inquiry D) speculation E) organizational theory

answer

C

question

Which of the following explains the usefulness of the systematic approach to the study of organizational behavior? A) Human behavior does not vary a great deal between individuals and situations. B) Human behavior is not random. C) Human behavior is not consistent. D) Human behavior is rarely predictable. E) Human behavior is often not sensible.

answer

B

question

A manager wishes to know how members of her team will react to layoffs in other departments. Which of the following is least useful in predicting her team's behavior? A) knowing the organizational goals of her team B) knowing what is important to each member of the team C) knowing how the team perceives the layoffs D) knowing how the team has reacted in similar situations E) knowing how other workers have reacted in similar situations

answer

A

question

What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do? A) observe human behavior B) systematize human behavior C) research human behavior D) predict human behavior E) detect human behavior

answer

D

question

Analyzing relationships, determining causes and effects, and basing conclusions on scientific evidence all constitute aspects of ________ study. A) organizational B) intuitive C) theoretical D) systematic E) case-based

answer

D

question

By practicing systematic analysis, you can enhance your intuitive views of behavior and improve your accuracy in ________ behavior. A) explaining and predicting B) confirming C) predicting 100 percent of D) controlling E) managing

answer

A

question

Which of the following is NOT true concerning EBM? A) EBM requires that management decisions be based on "gut feel" B) EBM requires that managerial decisions are based on the latest available evidence C) EBM requires that managers become more scientific in their approach to managerial problems D) None of the above

answer

A

question

Organizational behavior is constructed from all of the following disciplines except ________. A) physics B) psychology C) anthropology D) sociology E) social psychology

answer

A

question

Psychology's major contributions to the field of organizational behavior have been primarily at what level of analysis? A) the level of the group B) the level of the individual C) the level of the organization D) the level of the culture E) the level of interacting groups

answer

B

question

Anthropology's major contribution to the field of organizational behavior has been primarily at what level of analysis? A) micro level B) group level C) individual level D) organization level

answer

A

question

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals is known as ________. A) psychiatry B) psychology C) sociology D) political science E) organizational behavior

answer

B

question

Which behavioral science discipline is most focused on understanding individual behavior? A) sociology B) social psychology C) psychology D) anthropology E) organizational behavior

answer

C

question

Significant contributions to OB in the study of group behavior in organizations have been made by ________. A) psychologists B) social psychologists C) anthropologists D) political scientists E) operations analysts

answer

B

question

Recently, industrial/organizational psychologists have concerned themselves with the study of all EXCEPT which of the following? A) emotions B) training C) job satisfaction D) performance appraisals E) power

answer

E

question

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. You should expect that the faculty member from ________ will probably contribute information about leadership effectiveness and job satisfaction. A) sociology B) social psychology C) psychology D) anthropology E) industrial engineering

answer

C

question

You are bringing together faculty from different behavioral disciplines to author a new textbook in organizational behavior. Represented are professors from psychology, sociology, social psychology, anthropology, political science, and industrial engineering. Which professor out of this group would you expect to address issues of communication? A) the psychologist B) the anthropologist C) the sociologist D) the social psychologist E) the industrial engineer

answer

D

question

The study of group behavior in organizations has largely been derived from what field of study? A) psychology B) political science C) anthropology D) sociology E) psychiatry

answer

D

question

The OB topic of motivation has been most influenced by which behavioral science discipline? A) psychology B) social psychology C) sociology D) political science E) corporate strategy

answer

A

question

The science that focuses on the influence people have on one another is ________. A) psychology B) anthropology C) political science D) social psychology E) archaeology

answer

D

question

________ blends concepts from psychology and sociology. A) Corporate strategy B) Anthropology C) Political science D) Social psychology E) Archaeology

answer

D

question

Group behavior, power, and conflict are central areas of study for ________. A) archaeologists B) sociologists C) anthropologists D) social psychologists E) operations analysts

answer

D

question

________ focuses on the study of people in relation to their social environment. A) Psychology B) Sociology C) Corporate strategy D) Political science E) Operations management

answer

B

question

When seeking to understand how the corporate culture of IBM differs from that of Apple, OB researchers are drawing on contributions made from A) anthropology B) psychology C) sociology D) social psychology

answer

A

question

Social psychologists have made major contributions to OB by their study of which of the following? A) behavioral and attitude change B) individual decision making C) job satisfaction D) organizational power E) cross-cultural analysis

answer

A

question

Contributions of psychology to the OB discipline include A) organizational change. B) formal organizational technology. C) work stress. D) power. E) comparative values

answer

C

question

The subject of organizational culture has been most influenced by which behavioral science discipline? A) anthropology B) psychology C) social psychology D) political science E) corporate strategy

answer

A

question

Which of the following fields has most helped us understand differences in fundamental values, attitudes, and behavior among people in different countries? A) anthropology B) psychology C) political science D) operations research E) psycholinguistics

answer

A

question

Which of the following statements best describes the current status of organizational behavior concepts? A) They are based on universal truths. B) Since people are complex, the theories explaining their actions must also be complex. C) There is general consensus among OB researchers and scholars on the simple concepts that underlie most human behavior. D) The cause-effect principles that tend to apply to all situations have been discovered. E) Cause-and-effect relationships for most human behaviors have been isolated.

answer

B

question

There are ________ simple and universal principles that explain organizational behavior. A) an infinity of B) absolutely no C) a confusing array of D) fourteen E) few, if any

answer

E

question

In order to predict human behavior with any degree of accuracy, what sort of variables must be taken into account? A) global B) general C) dependent D) non-reactive E) contingency

answer

E

question

OB concepts must reflect contingency conditions since A) human beings are complex. B) two people often act very differently in the same situation. C) one person's behavior changes in different situations. D) we are limited in our ability to make sweeping generalizations. E) all of the above

answer

E

question

Which of the following factors requires that employees become more flexible? A) temporariness B) corporate excess C) truncated capacity D) advances in corporate strategy E) global competition

answer

E

question

A decrease in loyalty in the workplace may be attributed to A) the heavy use of temporary workers B) lower wages C) greater diversity in the workplace D) an increase in foreign assignments

answer

A

question

Which of the following was NOT cited in the text as a change taking place in organizations? A) workers are more diverse B) the typical employee is younger C) more women are in the workplace D) corporate downsizing E) global competition

answer

B

question

As a result of globalization, a manager is ________ likely to find herself in a foreign assignment. A) increasingly B) less C) never D) somewhat E) not

answer

A

question

To work effectively with people from a different culture, you need to understand A) how their culture shaped them. B) how their geography shaped them. C) how their religion shaped them. D) how to adapt your management style to their differences. E) all of the above

answer

E

question

As managers oversee the movement of jobs to countries with low-cost labor, A) they face little criticism. B) they must deal with strong criticism from labor groups. C) they manage less diverse workforces. D) they avoid markets like China and other developing nations. E) they work themselves out of a job.

answer

B

question

Lensmasters, a U.S. company that produces high quality optical systems for survey equipment, has decided to expand its operations by opening plants in low-wage countries in Southern Asia. If this proves successful, it plans to reduce its U.S. manufacturing capacity and move more of its production offshore. Managers at Lensmasters are least likely to find their jobs changing in which of the following ways due to these changes? A) They will have to adapt their management style to other cultures. B) They will have to anticipate an increased number of foreign assignments. C) They will need to anticipate paying much higher wages to employees outside the US. D) They will need to plan to shift knowledge work to lower-wage companies. E) They will need to manage the fears of terrorism of employees remaining in the United States.

answer

C

question

Whereas ________ focuses on differences among people from different countries, ________ addresses differences among people within given countries. A) workforce diversity; globalization B) globalization; workforce diversity C) culture; diversity D) culturalization; workforce diversity E) psychology; social psychology

answer

B

question

________ means that organizations are becoming more heterogeneous in terms of gender, race, and ethnicity. A) Globalization B) Workforce diversity C) Affirmative action D) Organizational culture E) Operational homogeneity

answer

B

question

One of the most important and broad-based challenges facing organizations today is A) going global. B) containing costs. C) adapting to people who are different. D) developing people. E) winning the war for talent.

answer

C

question

Workforce diversity means that organizations are becoming more heterogeneous in terms of all of the following EXCEPT A) age. B) gender. C) sexual orientation. D) socio-economic status. E) ethnicity.

answer

D

question

Managing diversity A) is an issue just for the United States. B) is not an issue in Canada. C) is not an issue in Japan. D) has become a global concern. E) is not a business issue

answer

D

question

Which group comprises nearly half of the U.S. labor force? A) people over the age of 65 B) Latino/as C) African-Americans D) men E) women

answer

E

question

Diversity, if properly managed, can A) increase creativity. B) increase innovation. C) provide different perspectives on problems. D) improve decision making. E) all of the above

answer

E

question

Which of the following statements is not an implication of increased workplace diversity? A) Managers should recognize differences between workers. B) Diversity training should be provided. C) Employee benefits should be revamped to accommodate the different needs of different employees. D) It is critical that all workers be treated alike. E) Innovation and creativity in organizations is likely to increase.

answer

D

question

Which of the following is NOT true of diversity? A) Managers have to shift their philosophy from treating everyone alike. B) Managers have to recognize differences. C) Managers have to provide diversity training. D) When diversity is not managed properly, there is a potential for higher turnover. E) Diversity makes communication easier.

answer

E

question

According to the textbook, when diversity is not managed properly, there is a potential for ________. A) higher creativity B) communication benefits C) labor cost inequities D) increased competitiveness E) higher turnover

answer

E

question

Today's managers understand that the success of any effort at improving quality and productivity must include ________. A) process reengineering B) quality management programs C) customer service improvements D) employees E) manufacturing simplification

answer

D

question

The common characteristic of service jobs is that they require A) substantial interaction with an organization's customers. B) low pay. C) a focus on productivity. D) little job knowledge. E) little technical competence.

answer

A

question

The majority of employees today in developed countries work in ________. A) manufacturing jobs B) service jobs C) MNCs D) government agencies E) the military

answer

B

question

Approximately ________ % of the U.S. labor force is employed in service industries. A) 10 B) 25 C) 40 D) 60 E) 80

answer

E

question

Examples of service industry jobs include all of the following except ________. A) fast-food counter worker B) sales clerk C) waiter D) nurse E) production-line worker

answer

E

question

Which of the following is NOT considered a key quality of an employee in a customer-responsive culture? A) friendly and courteous B) accessible C) knowledgeable D) good computer skills E) willing to do what's necessary to please the customer

answer

D

question

Cultures in which employees are friendly, accessible, and prompt in responding to customer needs are considered ________ cultures. A) ethically healthy B) customer responsive C) innovative D) learning organization E) total quality

answer

B

question

What is the primary reason many large companies such as Sears and Boeing have implemented cost-cutting programs and eliminated thousands of jobs? A) to expand globally B) to win the war for talent C) to become lean and mean D) to avoid going broke E) to merge with another company

answer

D

question

Today's successful organizations must do all of the following EXCEPT A) foster innovation. B) master the art of change. C) continue doing what they have been for years that made them successful. D) continually improve their quality. E) maintain their flexibility.

answer

C

question

Organizations may become candidates for extinction if they A) do not foster innovation. B) do not master the art of change. C) are not flexible. D) do not improve their quality. E) all of the above

answer

E

question

Evidence of temporariness is seen in all of the following EXCEPT A) jobs are continually being redesigned. B) companies are relying more on temporary workers. C) the time horizon for a sustainable competitive advantage is getting shorter. D) pensions are being redesigned to move with people as they change jobs. E) tasks are increasingly being done by flexible teams rather than individuals.

answer

C

question

Organizations are in a state of flux. Examples of this include A) continual reorganizing. B) selling off poor-performing businesses. C) replacing permanent employees with temporary workers. D) subcontracting non-critical services to other organizations. E) all of the above

answer

E

question

Given the climate of "temporariness" in modern organizations, employees must ________. A) continually update their knowledge and skills B) be prepared to stay in the same position for longer periods of time C) make closer connections to their peers D) foster friendship within the work environment E) limit their mobility if they hope to compete

answer

A

question

Today's managers and employees A) must learn to live with flexibility. B) must learn to cope with temporariness. C) must understand how to overcome resistance to change. D) must learn to live with unpredictability. E) all of the above

answer

E

question

The blurring of the line between work and non-work time has created A) personal conflicts. B) a more stable workforce. C) higher pay scales for more hours worked. D) less stress. E) more stay-at-home moms

answer

A

question

Which of the following has not contributed to blurring the lines between employees' work life and personal life? A) Hours are not clearly specified. B) Communications technology allows employees to work any time and from any place. C) Organizations asking employees to put in longer hours D) Creation of flexible teams E) The workplace itself is not clearly specified.

answer

D

question

Situations where an individual is required to define right and wrong conduct are termed ________. A) diversity issues B) human resource problems C) ethical dilemmas D) loyalty situations E) social puzzles

answer

C

question

An example of an ethical dilemma is: A) Do I inflate an employee's evaluation to save his job? B) Do I offer a bribe to land a contract? C) Do I write a check on a closed account? D) Do I fire an employee to avoid paying her a big bonus? E) Do I fire a whistle blower for exposing the company's wrongdoing?

answer

A

question

What constitutes good ethical behavior A) is constantly ignored B) has never been clearly defined C) is well known D) is seen when elected officials pad their expense accounts E) is not related to organizational culture

answer

B

question

Employees today are A) expressing increased confidence in management. B) expressing increased trust in management. C) increasingly certain about what constitutes appropriate ethical behavior. D) increasingly uncertain about what constitutes appropriate ethical behavior. E) using fewer excuses for engaging in unethical behavior.

answer

D

question

An ethically healthy climate A) exists where employees confront a minimal degree of ambiguity regarding what constitutes right and wrong behaviors. B) is non-existent in businesses. C) seldom allows employees to do their work productively. D) cannot be created by managers, but must be dictated by the organization's mission. E) interferes with the actual performance of the organization.

answer

A

question

Positive organizational scholarship A) is also called positive organizational behavior B) is also called foundation for positive organizations C) is concerned with developing the weaknesses of employees D) is concerned with identifying what's wrong with organizations and their employees

answer

A

question

Joseph's manager has asked him to think about situations in which he was at his "personal best" to better understand how to exploit his strengths. This concept is known as A) reflected best-self B) minimizing limitations C) emotional intelligence D) best of the best

answer

A

question

Positive organizational scholarship A) challenges researchers to look at OB through a new lens B) denies the presence of the negative C) challenges organizations to dwell on their limitations D) denies the value of critical feedback

answer

A

question

OB is a field of study that investigates the impact the individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving A) an organization's effectiveness. B) an organization's social responsibilities. C) the manager's pay. D) the quality of the firm's products. E) an organization's social audit results.

answer

A

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