walmart test – Flashcards
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the shortage or difference between physical count inventory and inventory
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Shrinkage
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excessive amount of freight
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understated on hands causes what
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a shortage in freight or causes out of stocks
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overstated on hands causes what
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great them help them thank them make them feel IMPORTANT
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Sam Waltons take on customer service
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safety and compliance
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NOT a walmart belief
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who what when where and why
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W's in walmart
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doing cause they have to
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power
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makes them want to
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influence
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Clarify notes and ask questions
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how to wrap up a tour
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intention to teach train and developing associates on the floor on the spot
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coaching for success is used how?
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store within a store
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SWAS
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aggressive hospitality price changes inventory control merchandise protection
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ways to prevent shrink
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fun way to hold an event for merchandising and increase sales
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retailtainment
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resolve ideas and concerns
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open door policy can be used how?
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service to our customers respect for the individual strive for excellence act with ingrity
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walmart beliefs
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Price Product Placement Promotion People
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5 ps of Merchandising
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process or stocking issues uncontrollable situations manual data input in the system
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3 reasons out of stock
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selection purchase delivery unload stock
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pi system
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amount of profit your area makes before expenses are taken out. including mark down and shrink.
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Margain
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pull and review financial reports ensure availability verify singe is in place zoning check for cleanliness and safety issues
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preparing for a tour
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greet customers answer questions provide information take notes ask clarifying questions correct safety issues as you tour verify modular and pricing integrity
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during a 4x4 tour
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a company program used to assure that each store has the right merchandise to serve the needs of the local population
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store of the community
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a question should be answered by the end of the same day
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sundown rule
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replenement process preoectual inventory availability process (cap/top/stock)
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inventory flow (3 components )
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coaching for success
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CFS
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smile look in eye ask if you can help make customer first priority
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10ft rule
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store within a store
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swas
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pc equate gv super tech my productivity area reports
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product where and when to feature price brand
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markdowns signage comp shop online pick up
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EDLP
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increases sales add on purchases current seasons spacing
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placement
