question

Fayol's Theory of Classical Management is a prescriptive theory because it

answer

prescribes the way an organization ought to run

question

In a sandwich shop, where one worker is responsible for slicing the bread, another worker is responsible for meats and cheeses, a thirds is responsible for vegetables and condiments, and a fourth is responsible for bagging and ringing up orders, the _____ aspect of the machine metaphor is illustrated.

answer

specialization

question

Esmeralda started a new job putting peanuts into small bags to sell outside of the baseball park (at a nickel per bag). Esmeralda found that she has a knack for the job and started working fast so she could earn a lot of money. Her coworkers Glenn and Helen quickly tried to convince her to slow down, as they knew management might start paying them only a penny a bag if they realized how easy the job was. Esmeralda is an example of a (n) _______________, and Glenn and Helen's communication is an example of __________________.

answer

rate-buster/systematic soldiering

question

The huge bonuses Wall Street executives receive, even in the face of the banking crisis of 2008, would be recommended by which of Fayol's principles?

answer

organizational reward

question

Having a checklist for medical personnel to follow when preparing a patient for surgery illustrates which tenant of Taylor's theory?

answer

one best way to do every job

question

In terms of style, most communication in classical organizations tends to be __________.

answer

Formal

question

The most prevalent mode of communication in classical organizations is ________ communication

answer

Written

question

Organizations today rarely follow Taylor's ideas about fitting the job to the individual

answer

False

question

The number of people supervised by a manager is known as his/her span of control.

answer

True

question

Systematic soldiering was Taylor's way of breaking up the social interaction in work groups that often led to slowed production

answer

False

question

The Hawthorne research team was initially interested in how changes in the work environment would impact the productivity of factory workers

answer

True

question

Communication within a human relations organization tends to be less formal than in an organization run with a classical approach

answer

True

question

The Hawthorne Studies are known for their scientific validity

answer

False

question

McGregor's Human Relations Theory describes the proper way to design work in order to meet the needs of employees

answer

False

question

Farrah is upset because her job as a secretary pays her very little. She's able to keep food on the table for herself and her three children, but has a difficult time paying the rent every month and is worried that they might lose the apartment if she doesn't find a better job. According to Maslow, what need level is Farrah concerned with?

answer

safety needs

question

According to Maslow, what needs must be satisfied before an individual will become concerned about the satisfaction of social needs on the job?

answer

a. physiological needs b. safety needs

question

According to McGregor, which of the following characterize the assumptions of a "Theory X" manager?

answer

a. Workers are lazy. b. Workers dislike responsibility. c. Workers are not very bright.

question

Which of the Hawthorne Studies found that employees were more interested in talking about their feelings and attitudes rather than the work itself?

answer

interview program

question

9. The most basic needs in Maslow's Hierarchy of Needs are_____ needs

answer

physiological

question

The_____metaphor is associated with the human relations approach.

answer

family

question

Which of the following is not a belief agreed on by most critical theorists?

answer

Critical theorists should objectively study power and oppression without influencing the process of oppression.

question

Gail has been working as a seamstress for 20 years, but her job is soon going to be changed drastically as the plant she works in becomes automated. According to Marxist theory, Gail may become alienated when this happens because

answer

management has control over the means of production.

question

Jenny is studying a high tech organization from the perspective of a critical theorist. Based on the material in Chapter Six, Jenny's main purpose is to discover

answer

how power, domination, and control characterize the company.

question

The dialectic of control suggests that people can free themselves from control by using the same mechanisms that had worked to oppress them

answer

True

question

In a hegemonic relationship, the controlled group accepts, but does not actively participate in, the control process

answer

False

question

Liberal feminists believe that women can only be emancipated through the destruction of male-dominated institutions.

answer

False

question

Most critical theorists employ an ideology critique as their research methodology.

answer

True

question

Feminist scholars argue that the matriarchal nature of most organizations leads to the marginalization of women

answer

False

question

The process by which a dominant group leads another group to actively participate in the control process is known as______.

answer

hegemony

question

______is the concept of most central importance to critical theorists.

answer

Power

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