question

At the ________ level of a firm, the routine, day-to-day business processes and interactions with customers occur.

answer

operational

question

Information systems at the ________ level are designed to automate repetitive activities, such as sales transaction processing, and to improve the efficiency of business processes and the customer interface.

answer

operational

question

Which of the following actions can be included as a part of operational planning?

answer

making day-to-day decisions that are highly structured and recurring

question

At the ________ level of a firm, information systems are typically used to optimize processes and to better understand the underlying causes of any performance problems.

answer

operational

question

With respect to decision making in organizations, ________ decisions are those in which the procedures to follow for a given situation can be specified in advance.

answer

structured

question

Ben White is the manager of a retail store. His work typically includes the routine, day-to-day interactions with customers and, once in a while, solving a customer's problem or dealing with a dissatisfied customer. Additionally, he has to keep track of inventory and issue an order for additional inventory with levels below a specified level. Ben is a(n) ________ level manager.

answer

operational

question

With respect to organizational decision-making levels, ________ decisions can be programmed directly into operational information systems so that they can be made with little or no human intervention.

answer

structured

question

Using information systems to optimize processes at the ________ level of an organization can offer quick returns on the IS investment, as activities at this level are clearly delineated and well focused.

answer

operational

question

At the ________ level of an organization, functional managers focus on monitoring and controlling operational-level activities and providing information to higher levels of the organization.

answer

tactical

question

The executive level of an organization is also known as the ________ level.

answer

strategic

question

________ decision making in an organization is referred to as semistructured decision making because solutions and problems are not clear-cut and often require judgment and expertise.

answer

Managerial-level

question

The managerial level of an organization is also known as the ________ level.

answer

tactical

question

Managers at the tactical level of an organization focus on ________.

answer

deploying organizational resources to achieve the strategic objectives of the organization

question

Jane Estroisch works as a manager in a multidomestic firm. She focuses on the long-term questions facing the organization such as which countries to compete in and what organizational policies to follow. Jane is in the ________ level of the organization.

answer

executive

question

Managers in the ________ level of an organization are referred to as "executives."

answer

strategic

question

________ decisions deal with complex problems with broad and long-term ramifications for an organization.

answer

Executive-level

question

With respect to organizational decision-making levels, for ________ decisions, some procedures to follow for a given situation can be specified in advance, but not to the extent where a specific recommendation can be made.

answer

semistructured

question

At the ________ level of an organization, managers focus on long-term strategic questions facing the organization, such as which products to produce, which countries to compete in, and what organizational strategy to follow.

answer

executive

question

Managers at the ________ level include the president and chief executive officer, vice presidents, and possibly the board of directors.

answer

executive

question

________ decisions are referred to as unstructured decisions because the problems are relatively complex and non-routine.

answer

Executive-level

question

To assist ________ decision making, information systems are used to obtain aggregate summaries of trends and projections of the future.

answer

executive-level

question

At the ________ level of an organization, information systems provide KPIs that are focused on balancing performance across the organization.

answer

executive

question

Information systems at the ________ level of an organization often help in automating repetitive activities.

answer

operational

question

Which of the following actions would an organization take if it decides to pursue a best-cost provider strategy?

answer

offering products or services of reasonably good quality at competitive prices

question

Which of the following is an example of a best-cost provider strategy?

answer

Walmart's every day low prices (EDLP) strategy hinges upon Walmart's ability to obtain consumer goods at the cheapest possible price and pass these savings on to consumers.

question

Walmart pursues a ________ strategy, by which it offers the best prices in its industry on its goods and/or services

answer

best-cost provider

question

Which of the following is an implication for firms that have a threat of new entrants in their market?

answer

decreased market share

question

Reduced prices, need for increased quality, and demand for more services from a firm would result due to ________.

answer

high customers' bargaining power

question

________ is the process of analyzing an organization's activities to determine where value is added to products and/or services and what costs are incurred for doing so.

answer

Value chain analysis

question

With reference to assessing value for the IS infrastructure, architectural value is derived from ________.

answer

an investment's ability to extend the infrastructure's capabilities to meet business needs today and in the future

question

While assessing value of the IS infrastructure, "before-and-after" assessments of infrastructure characteristics such as interoperability, portability, scalability, recoverability, and compatibility can be taken to measure ________ value.

answer

architectural

question

While assessing value of the IS infrastructure, ________ value is derived from assessing an investment's impact on enabling the infrastructure to better meet business processing requirements.

answer

operational

question

While assessing value of the IS infrastructure, if we measure the impact of not investing in a particular project, we are deriving the ________ value.

answer

operational

question

While assessing value of the IS infrastructure, ________ value is derived from assessing the extent to which an investment helps to meet requirements for control, security, and integrity as required by a governing body or a key customer.

answer

regulatory and compliance

question

With respect to the components of a business model, a ________ is the utility that the product/service has to offer to customers.

answer

value proposition

question

With reference to assessing value for the IS infrastructure, ________ value is the contribution an investment makes toward improving the infrastructure's ability to enhance the profitability of the business.

answer

economic

question

Unstructured decisions can be programmed directly into operational information systems so that they can be made with little or no human intervention.

answer

False

question

At the executive level, information systems are typically used to optimize processes and to better understand the underlying causes of any performance problems.

answer

False

question

Tactical-level decision making is more structured and routine than operational-level decision making.

answer

False

question

Managerial-level decision making is referred to as semistructured decision making.

answer

True

question

Executive-level decisions are referred to as unstructured decisions.

answer

True

question

With respect to the organizational decision making levels, top level managers typically focus on problems within a specific business function, such as marketing or finance.

answer

False

question

For unstructured organizational decisions, few or no procedures to follow for a given situation can be specified in advance.

answer

True

question

Most organizations have three general decision-making levels: operational, managerial, and executive.

answer

True

question

Operational, managerial, and executive decision-making levels are all supported by a single type of information system.

answer

False

question

In an organizational setup, a functional area represents a discrete area of an organization that focuses on a specific set of activities.

answer

True

question

Organizational learning is the ability of an organization to use past behavior and information to improve its business processes.

answer

True

question

Organizational strategy is a firm's plan to accomplish its mission and goals as well as to gain or sustain competitive advantage over rivals.

answer

True

question

In an organization, managers use value chain analysis to identify opportunities where information systems can be used to develop a competitive advantage.

answer

True

question

Increased costs and reduced quality are implications for firms that face an increasing threat of new entrants in its markets.

answer

False

question

The use of information systems has become one of the primary ways that organizations improve their value chains.

answer

True

question

Choosing and implementing an emerging information system is not sufficient to gain or sustain competitive advantage.

answer

True

question

Within the context of international business strategies, a global strategy is associated with ________.

answer

high degree of global integration and low degree of local responsiveness

question

A home-replication strategy can be referred to as an international strategy.

answer

True

question

The inability to react to local market conditions is a major disadvantage of firms pursuing a multidomestic business strategy.

answer

False

question

Within the context of international business strategies, a firm that enjoys a high degree of global integration and local responsiveness is pursuing a(n) ________ strategy.

answer

transnational

question

With respect to international business strategy, ________ is the corporate culture that has evolved in the environment of the firm's home country.

answer

administrative heritage

question

In contrast to global organizations where most of the resources are centralized in different countries, different resources in a transnational company need to be centralized in the company's home country.

answer

False

question

Home-replication strategy is also called the ________ strategy.

answer

export

question

Which of the following international business strategies is the most basic form of going global?

answer

home-replication strategy

question

Which of the following statements is true about firms pursuing a home-replication strategy?

answer

They focus on their domestic customers' needs and wants and merely export their products to generate additional sales.

question

Within the context of international business strategies, companies pursuing a(n) ________ strategy attempt to achieve economies of scale by producing identical products in large quantities for a variety of different markets.

answer

global

question

Which of the following is a disadvantage of firms that pursue a global strategy?

answer

inability to react quickly to local challenges and opportunities

question

Which of the following statements is true about firms pursuing a multidomestic business strategy?

answer

They are extremely flexible and responsive to the needs and demands of local markets.

question

Which of the following is a disadvantage for firms pursuing a multidomestic business strategy?

answer

limited knowledge transfer between individual subsidiaries

question

The ________ business strategy allows companies to leverage the flexibility offered by a decentralized organization while at the same time reaping economies of scale enjoyed by centralization.

answer

transnational

question

Which of the following actions distinguishes firms pursuing a transnational business strategy from firms using business strategies?

answer

striking a balance between centralization and decentralization

question

Unilever, which decides when to centralize and when to decentralize depending on the products and the local markets, is an example of a(n) ________ company.

answer

transnational

question

Mystic, a Texas-based fashion apparel company with subsidiaries in more than 25 countries across the world, is one of the most recognized brands in the global and domestic markets. In a recent interview with The New York Times, the CEO and the spearhead of Mystic Co. Burt Swager said, "The secret of the company's success is its ability to strike the right balance between centralization and decentralization." Mystic Co. is a firm that successfully pursues a(n) ________ business strategy.

answer

transnational

question

According to ________, the number of transistors that could be squeezed onto a silicon chip would double every 18 months.

answer

Moore's law

question

Risk tolerance for people within the organization should be low for the deployment of innovative information systems.

answer

False

question

The e-business innovation cycle puts strategy ahead of technology.

answer

False

question

Within the context of organizational requirements for innovation, to deploy innovative information systems well, people in the organization must be willing to do whatever they can to bypass and eliminate internal bureaucracy, set aside political squabbles, and pull together for the common good. These requirements can be categorized as ________ requirements.

answer

process

question

Organizations deploying innovative information systems must have the human capital necessary to deploy the new systems. These requirements can be categorized as ________ requirements.

answer

resource

question

________ are new technologies, products, or services that eventually surpass the existing dominant technology or product in a market.

answer

Disruptive innovations

question

According to the disruptive growth engine, executive leadership will allow a firm to ________.

answer

gain credibility and to bridge sustaining and disruptive product development

question

Which of the following statements is true about the e-business innovation cycle?

answer

The vertical dimension of the cycle shows the extent to which an organization derives value from a particular information technology, and the horizontal dimension shows time.

question

In an e-business innovation cycle, after an organization scans the environment for new emerging and enabling technologies, the next step is to ________.

answer

match the most promising new technologies with current economic opportunities

question

Freeconomics is the leveraging of digital technologies to ________.

answer

provide free goods and services to customers as a business strategy for gaining a competitive advantage

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