Question 1

What type of information is protected by the HIPAA Privacy Rule?

Accepted Answer

Patients\' financial records  Patients\' medical records  All of the above

Question 2

Alicia is a medical office assistant. She is responsible for processing incoming mail. One of the pieces of mail that she opens includes a denied insurance claim for someone that she knows. Can she share this information with her friends?

Accepted Answer

No

Question 3

What should an assistant do with an incoming piece of mail with the notation PRIVATE?

Accepted Answer

Forward the piece of mail to the person to whom it is addressed

Question 4

Using a procedure to process incoming mail takes more time than not using a procedure.

Accepted Answer

False

Question 5

Assistants should open envelopes by sliding their finger under the sealing flap and then sliding it across the top edge to the other side.

Accepted Answer

False

Question 6

If the contents of a piece of mail do not include the name and return address of the sender, what should be done with the envelope?

Accepted Answer

It should be kept with the contents.

Question 7

How often must assistants check for e-mails and faxes?

Accepted Answer

Several times a day

Question 8

How should mail be routed?

Accepted Answer

According to whom it is addressed

Question 9

What type(s) of mail may assistants be instructed to handle?

Accepted Answer

Requests for copies of medical records

Question 10

What should Rory do with The Daily Report, the local newspaper?

Accepted Answer

Put it in the waiting area

Question 11

Rory should route a patient\'s request for medical records to Dr. Wilkes.

Accepted Answer

False

Question 12

Rory should route payments to herself.

Accepted Answer

True

Question 13

What should Rory do with promotional literature about a new blood pressure medication?

Accepted Answer

Route it to Dr. Wilkes

Question 14

When sorting mail, where should the most urgent and important mail be placed?

Accepted Answer

At the top of the pile

Question 15

Which type of mail is the least urgent and important?

Accepted Answer

Advertisements

Question 16

What is the correct order for processing incoming mail?

Accepted Answer

Opening the mail, routing the mail, and sorting the mail

Question 17

Preparing a letter for another person to respond to is called _____.

Accepted Answer

annotating, annotate, annotation

Question 18

What does annotating enable physicians and other senior medical office staff to do?

Accepted Answer

Respond to their mail accurately  Respond to their mail swiftly  All of the above

Question 19

When annotating letters, what should assistants highlight or underline?

Accepted Answer

Materials or actions being requested and questions asked

Question 20

When annotating letters, assistants should answer any questions that they are able to answer.

Accepted Answer

True

Question 21

What kind of written communications do medical office assistants prepare?

Accepted Answer

Those that manage the affairs of the office

Question 22

Which of these characteristics of written communications reflect positively on a medical practice?

Accepted Answer

They are organized logically.  They are accurate in content.  They are concise.  They are professional in appearance.  All of the above

Question 23

When directed to patients, what terminology should written communications use?

Accepted Answer

Lay terms

Question 24

Before sending a letter to a patient, Zachary notices a punctuation error and a spelling error. What should Zachary do?

Accepted Answer

Correct the errors before sending the letter

Question 25

Which of these items is used to communicate with people outside of a medical practice?

Accepted Answer

Business letters

Question 26

Using an electronic portfolio, memos and letters can be used over and over again without having to be retyped.

Accepted Answer

True

Question 27

How is e-mail sent?

Accepted Answer

From one computer to another computer

Question 28

What is a characteristic of e-mail?

Accepted Answer

It can easily be replied to or forwarded to others.

Question 29

A fax is a communication that is sent from one computer to another computer.

Accepted Answer

False

Question 30

Patients\' confidential medical information should not be sent by fax unless absolutely necessary.

Accepted Answer

True

Question 31

Transforming oral information or a written draft into a permanent written communication is called _____.

Accepted Answer

transcription, transcribe, transcribing, transcript

Question 32

What may be transcribed?

Accepted Answer

Dictated, or spoken, information  A written draft  All of the above

Question 33

What is the first step in transcription?

Accepted Answer

A physician dictates, or speaks, information.

Question 34

What coursework may medical transcriptionists complete?

Accepted Answer

Word processing  Keyboarding  Anatomy and physiology  Medical terminology  All of the above

Question 35

What does the writing process help people do?

Accepted Answer

Create written communications speedily.  Create written communications without error.  All of the above

Question 36

What is the first step of the writing process?

Accepted Answer

Prewriting

Question 37

What is prewriting?

Accepted Answer

Organizing a written communication logically

Question 38

What is a draft?

Accepted Answer

The rough copy of a written communication

Question 39

How should the draft of a written communication be created?

Accepted Answer

Typewritten using a computer and word processing software

Question 40

Which step of the writing process deals with improving the content, or message, of a written communication?

Accepted Answer

Revising

Question 41

A few errors in grammar, punctuation, capitalization, and spelling are acceptable when creating a written communication in a medical office.

Accepted Answer

False

Question 42

What describes an automatic spelling and grammar checker?

Accepted Answer

It may not find every error.

Question 43

What step of the writing process involves printing or e-mailing the final copy of a written communication?

Accepted Answer

Publishing

Question 44

What is the correct order for the writing process?

Accepted Answer

Prewriting, drafting, revising, editing, and publishing

Question 45

A type of written communication that is used to communicate with staff within a medical practice.

Accepted Answer

memo, memorandum, memos, memorandums, e-mail, e-mails, email, emails

Question 46

What does the heading of a memo do?

Accepted Answer

Tells the receiver\'s name and professional title  Tells the sender\'s name and professional title  Tells the date the memo is written  Tells the reason the memo is being sent  All of the above

Question 47

How should the sender\'s initials be included on a memo?

Accepted Answer

They should be handwritten.

Question 48

The letterhead of a business letter always includes the name of the physician and/or medical practice and the address.

Accepted Answer

True

Question 49

How should the name of the month in the date of a business letter be written?

Accepted Answer

In full, such as February

Question 50

What does the inside address of a business letter include?

Accepted Answer

The name of the person, department, and/or firm from whom the letter is sent  The mailing address  All of the above

Question 51

What is the correct salutation for a letter that is addressed to a physician?

Accepted Answer

Dear Doctor Heaver:

Question 52

Business letters always have a subject line.

Accepted Answer

False

Question 53

What is the complimentary closing of a business letter?

Accepted Answer

The sender\'s way of ending the letter

Question 54

Erica, an office assistant, created a letter for Dr. Warnke. Who should sign the letter?

Accepted Answer

Dr. Warnke

Question 55

Whose reference initials should come first in a business letter?

Accepted Answer

The senders

Question 56

If the sender and the typist of a business letter are the same person, reference initials are included.

Accepted Answer

False

Question 57

In a business letter, what does the special notation Enc. mean?

Accepted Answer

Enclosure

Question 58

What style of business letter has all of the lines beginning at the left margin?

Accepted Answer

Block

Question 59

The medical practice where Sidney works prefers the block style for business letters, but Sidney prefers the modified block style. As part of her medical assisting responsibilities, Sidney must create letters. What style of business letter should she use?

Accepted Answer

Block

Question 60

What must continuation pages of a business letter include?

Accepted Answer

A heading

Question 61

What size is standard business-sized paper?

Accepted Answer

8Â½ X 11 inches

Question 62

Letterhead stationery is used for the first page of a business letter.

Accepted Answer

True

Question 63

What should be copied and filed?

Accepted Answer

Business letters that are sent to people outside of a medical practice

Question 64

Copies of business letters should be printed on stationery.

Accepted Answer

False

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