Writing – Flashcards

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Which situation is an example of‚Äč "relational context" in the transactional model of‚Äč communication?
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A colleague‚Äč "stole" your client and you have to work with her on a team
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Which is NOT an example of feedback in the communication‚Äč process?
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Asking your supervisor for clarification on a company policy
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Which of the following is NOT a typical communication barrier‚Äč category?
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Strategic
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Which of the following is NOT a characteristic that describes the‚Äč "adaptable" component of being an effective‚Äč communicator?
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Persuasive
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During which step of the early‚Äč "transmission model" of communication do you select a‚Äč medium?
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Second
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Which situation is an example of‚Äč "cultural context" in the transactional model of‚Äč communication?
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You prefer being direct and are giving a presentation for your branch in Japan
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In a recent National Association of Colleges and Employers‚Äč survey, employers rated four‚Äč communication-related skills as more important than technical knowledge. Which of the following is NOT one of‚Äč them?
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Ability to code the corporate website
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Which of the following is NOT a skill required for effective workplace‚Äč collaboration?
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Coercing
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What are three techniques effective business communicators use to persuade an‚Äč audience?
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Identifying‚Äč benefits, anticipating‚Äč objections, and supporting the claim
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Which of the following is an‚Äč idiom?
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Raining cats and dogs
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Which of the choices below is a disadvantage of using a team wiki in the‚Äč workplace?
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Documents are not delivered to‚Äč members' mailboxes
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Which of the following is the best example of a concise sentence‚Äč?
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The progress report is due tomorrow.
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When analyzing a topic from a persuasive point of‚Äč view, which question would NOT be helpful to‚Äč ask?
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What medium do you need to‚Äč use?
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Active listeners do all of the following things EXCEPT‚Äč ________.
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filter out emotional cues
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Which is NOT a technique used to create an‚Äč audience-oriented business recommendation‚Äč memo?
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Create a general and vague subject line
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People from which country focus mostly on the eyes when reading facial‚Äč gestures?
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Korea
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Which of the following lists the steps to ensure active listening in the correct‚Äč order?
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Focus on what a speaker‚Äč says, work to‚Äč interpret/evaluate the‚Äč content, and then respond to acknowledge understanding
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Which is NOT something that could block your fair evaluation of a‚Äč speaker?
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Separating emotions from logic
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In terms of listening‚Äč skills, what does‚Äč "comprehension" mean?
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How well you understand what you hear
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When you are engaged in‚Äč conversation, you can improve comprehension and understanding by asking questions and by‚Äč _____.
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paraphrasing
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Several causes of team conflict are discussed in this chapter. Lacking an understanding of‚Äč members' approaches is an example of which type of‚Äč conflict?
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Relational issues
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Which of the following answers is an example of cognitive conflict within a‚Äč team?
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One team member does not understand‚Äč another's reasoning
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Which of the following characteristics would be valued by a collectivist‚Äč culture?
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Loyalty
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Cultural understanding will help you avoid displaying‚Äč ______.
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Ethnocentrism
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Which pairing of countries is considered to have typically‚Äč low-context cultures?
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United States and Canada
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Which of the following is a characteristic typically associated with an employee from a culture that is high on the uncertainty avoidance‚Äč scale?
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Likes clear guidelines that lead to a predictable result
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Which characteristic of culture defines how the culture perceives inequality and‚Äč authority?
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Power distance
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What is‚Äč "groupthink" in the context of team decision‚Äč making?
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When everyone follows along with the strongest‚Äč member's suggestion
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Which of the following is NOT a guideline to follow when planning an effective‚Äč meeting?
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Distribute the agenda at the meeting
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Which is NOT one of the four stages of team‚Äč formation?
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Teaming
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What are the four elements explored in the analysis stage of the ACE‚Äč process?
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Purpose, audience,‚Äč content, and medium
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Which of the following is NOT a question you should ask when analyzing your‚Äč audience?
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What do I want my audience to‚Äč know?
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Which medium would you use if you had to send a travel expense report to your supervisor with‚Äč original, hard-copy receipts‚Äč attached?
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Memo
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After you decide the best time and location to‚Äč write, what are the next steps in the composing stage of the ACE‚Äč process?
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Organize, draft, design
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Which of the following is NOT a benefit gained by outlining your content before‚Äč composing?
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Determining the accuracy of your graphics
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Why should you avoid editing yourself during the drafting stage of the ACE‚Äč process?
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Because switching between drafting and revising is inefficient
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Which of the following techniques is NOT designed to remove‚Äč writer's block?
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Put strict time limits on your drafting stage
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Which of the following is NOT a design principle that consistently applies to all medium‚Äč options?
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Avoid bulleted or numbered lists
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Should cultural differences be considered as part of the ACE‚Äč process?
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Yes, while analyzing your audience
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Which of the following is NOT something you would examine during the evaluation stage of the ACE‚Äč process?
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Organization
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Which sentence uses concrete‚Äč language?
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Please leave the Cleveland travel report on my desk no later than‚Äč 5:00 p.m.
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Which of the following is a‚Äč clich√©?
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Win-win situation
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Which sentence is the most‚Äč concise, having eliminated wordy phrases and obvious‚Äč fillers?
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We approve your request to leave early tomorrow.
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Which of the sentences uses positive‚Äč wording?
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The committee will decide the new vacation policy today.
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Which is NOT a category of common writing errors addressed in the revising stage of the ACE‚Äč process?
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Outlining
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Which sentence is an example of‚Äč concession?
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While moving to a new floor is‚Äč difficult, the additional space will allow the growth this company urgently needs.
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In terms of logical‚Äč fallacies, what is a red‚Äč herring?
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Focusing on an irrelevant issue to draw attention away from a central issue
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Which of the following is NOT a type of logical‚Äč fallacy?
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Fact refutation
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You can build credibility with your audience by providing key credentials. Which of the following is NOT an example of such a‚Äč credential?
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Your salary level
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In terms of logical‚Äč fallacies, what is a hasty‚Äč generalization?
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Drawing a conclusion from a sample that is either too small or does not represent the larger population
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Which of the following psychological needs do investment companies typically use to appeal to their‚Äč audience's emotions in a persuasive‚Äč message?
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Safety
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Which of the following is the most professional and appropriate way of motivating your audience to comply with your persuasive request for a‚Äč favor?
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Stressing the benefits of doing it
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Which type of persuasive message would you use to convince a seller that its return policy should NOT apply in your‚Äč situation?
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A customer claim
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In terms of logical‚Äč fallacies, what is a false‚Äč analogy?
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Supporting an idea by comparing it to something that is not comparable
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Effective team leaders use which technique to influence attitudes and motivate people to make a commitment to a‚Äč team?
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Remind the team why the work is important
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Which communication medium would you use to tell an employee that she got a lower bonus than‚Äč projected?
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Face-to-face
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Which communication medium would you use to prevent immediate discussion of the bad‚Äč news?
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Letter
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Which communication medium should you use to notify all employees quickly about a possible privacy breach in the‚Äč company's payroll‚Äč system?
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Text message
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Which of the following is NOT a good way to soften the bad‚Äč news?
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Describing the bad news in great detail
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Which type of buffer does the following sentence‚Äč use? ‚Äč "We truly value the high quality of your‚Äč product."
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Thanks or compliments
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Where do you place the bad news in a letter using the indirect‚Äč approach?
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In the body‚Äč paragraph, after the reasons
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In which situation would you use the direct approach to organize a bad news‚Äč message?
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When the audience is unlikely to be angered by the news
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What should you NOT do in the close of a‚Äč bad-news message?
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Explain the bad news
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Experts suggest doing all of the following EXCEPT‚Äč _____, as part of an effective corporate apology strategy.
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Delaying announcement of the bad news
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Should a company take responsibility for mistakes or‚Äč problems?
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Yes, because doing so will preserve credibility and goodwill
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Which of the following is NOT something your professional network can do for‚Äč you?
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Earn an‚Äč employer's respect during an interview
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A chronological r√©sum√© is best suited for which type of‚Äč applicants?
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Those who have extensive work experience in the specified field
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Which applicant is the functional‚Äč r√©sum√© style best suited‚Äč for?
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Students who have just graduated
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In which document would you use the‚Äč "AIDA" pattern?
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A sales message
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Which method of delivering a cover letter is NOT‚Äč appropriate?
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Facebook post
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Which of the following is NOT something a behavioral question is designed to determine during an‚Äč interview?
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Your social media expertise
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Many interviewers ask candidates if they have any questions of their own. Which of the questions below would be an effective one for a candidate to‚Äč ask?
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Is there any reason why I might not be considered for the‚Äč job?
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During which type of interview would you find yourself alone in a room with a search‚Äč committee?
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Panel interview
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During which type of interview would you Skype with a potential‚Äč employer?
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Virtual interview
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‚ÄčTypically, _____after an‚Äč interview, it is appropriate for you to inquire about the status of the position and communicate your continued interest.
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two weeks
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Which question from this list would you typically NOT ask when analyzing your report‚Äč audience?
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When does my audience need this‚Äč report?
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Which guidelines should you use to prepare a document for readers who are NOT native English‚Äč speakers?
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Use consistent terminology
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What is a progress report designed to‚Äč do?
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Give your supervisor an update on the status of a longer project
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Which document design feature below would NOT help your audience preview report‚Äč contents?
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A conclusion
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What is the most common format for online distribution of‚Äč reports?
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PDF
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Which is NOT a feature of a report‚Äč deck?
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Heavy visuals with minimal text
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Which is NOT an example of a data‚Äč graphic?
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Illustration
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Which is an‚Äč ethical, non-misleading way to display data in a‚Äč graph?
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Accurately display collected data
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Which of the following does NOT need documentation in your‚Äč report?
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A table populated by data from a survey conducted by your company
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