Week 11 – Organizational Change and Business Process Re-Engineering – Flashcards
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What does BPR stand for?
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Business Process Reengineering
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What does OPM3 stand for?
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Organizational Project Management Maturity Model
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What is OPM3 used to assess?
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The company's level of skills and ability to implement an ERP system successfully.
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What are the three steps of OPM3?
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Knowledge, Assessment and Improvement
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What radical changes are a consequence of ERP implementation?
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Changes in procedures, processes and job functions.
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What are the two key areas to consider to ensure organizational commitment?
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> A well defined communication plan >OPM3
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What is Change Management?
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The process of developing a planned approach to change in an organization
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What is the objective of Change Management?
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To maximize the collective benefits for all people involved in the change and to minimize the risk of failure.
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What are the Benefits of OMP3?
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>Helps organizations identify and deliver the right projects to advance their strategy. >Improved project performance and return on investment >Helps the organization align its strategy with the projects that sustain business success Mitigates operating costs by keeping projects aligned to business strategy
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What is a business process?
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A set of logically related tasks performed to achieve a defined business outcome.
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What is Business Process Re-engineering?
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When a business dismanted existing processes into individual activities and puts them back together in a new set of business flows.
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What does BPM stand for?
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Business Process Management
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What is BPM?
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A management discipline that treats proesses as assets that directly contribute to enterprise performance by driving operational excellence and business process agility.
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What is the main difference between BPR and BPM?
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BPR aims at eliminating human intervention and automating processes, while BPM understands the dependencies and interactions among people and aims to make incremental improvements in processes.
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What does successful BPM implementation require?
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It requires Human Intensive Processes and System Intensive Processes to be separated.
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What are some of the benefits of implementing BPM?
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>Aid in facilitating communication and synchronization, resulting in high productivity >Employees become more efficient >Helps to cut costs >Improved workflow results in better quality products.
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What are the major features of BPM?
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PRocess modeling and simulation, systems integration, user interaction and collaboration, process execution and monitoring.
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What are the four R's of a process?
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Roles, Relationships, Rules and Routing.
