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organizational behavior

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the study of what people think, feel, and do in and around organizations

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organizations

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groups of people who work interdependently toward some purpose; collective entities; collective sense of purpose

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Quicken Loans

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has become one of America's most successful companies through high involvement, a focus on creativity, a strong culture, and other effective organizational behavior practices

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open systems

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one of four perspectives of organizational effectiveness; organizations are complex systems that "live" within, and depend on, the external environment; foundation for other three organizational effectiveness perspectives

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organizational learning

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one of four perspectives of organizational effectiveness; an organization's capacity to acquire, share, use, and store valuable knowledge; need to consider both stock and flow of knowledge

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stock of knowledge

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intellectual capital

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flow of knowledge

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organization's learning processes of acquisition, sharing, use, and storage of knowledge

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intellectual capital

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combination of human, structural, and relationship capitals

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human capital

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knowledge that people possess and generate

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structural capital

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knowledge captured in systems and structures

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relationship capital

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value derived from satisfied customers, reliable suppliers, etc

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knowledge acquisition

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one of organizational learning processes; learning---scanning---grafting---experimenting

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knowledge sharing

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one of organizational learning processes; communicating---info systems---internal learning through training/observing

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knowledge use

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one of organizational learning processes; awareness of knowledge---sense making (locating knowledge)---autonomy to apply knowledge

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knowledge storage

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one of organizational learning processes; human memory---documentation---practices/habits---databases

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organizational memory

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the storage and preservation of intellectual capital by keeping knowledgeable employees, transferring knowledge to others, and transferring human capital to structural capital

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high-performance work practices

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one of four perspectives of organizational effectiveness; employee involvement---job autonomy---develop competencies (training, selection)---performance-based rewards

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stakeholders

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entities who affect or are affected by the firm's objectives and actions

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stakeholder perspective

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one of four perspectives of organizational effectiveness; personalizes the open systems perspective; prioritizes values and ethics; includes corporate social responsibility

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values

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stable, evaluative beliefs, guide preferences for outcomes or courses of action in various situations

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ethics

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moral principles/values; determine whether actions are right/wrong and outcomes are good or bad

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corporate social responsibility (CSR)

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the concept that a business should benefit society and environment beyond the firm's immediate financial interests or legal obligations; organizations contract with society

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globalization

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economic, social, and cultural connectivity with people in other parts of the world due to better communication and transportation systems; effects include: larger markets, lower costs, more innovation---increasing diversity---increasing work intensification, less work-life balance (24/7 schedule)

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systematic research anchor

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one of the four anchors of organizational behavior---OB knowledge is built on systematic research; evidence-based management: rely on research evidence, not fads (untested assumptions)

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multidisciplinary anchor

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one of the four anchors of organizational behavior---many OB concepts adopted from other disciplines; OB develops its own theories, but scans other fields

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contingency anchor

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one of the four anchors of organizational behavior---a particular action may have different consequences in different situations; need to diagnose the situation and select the best strategy under those conditions

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multiple levels of analysis

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one of the four anchors of organizational behavior---individual, team, organizational level of analysis; OB topics usually relevant at all three levels of analysis

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job evaluation

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systematically rating the worth of jobs within an organization by measuring the required skill, effort, responsibility, and working conditions

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skill-based pay

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plans which are a more specific variation of competency-based rewards in which people receive higher pay based on their mastery of measurable skills

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quid pro quo harrasment

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Submission to or rejection of sexual conduct is used as a basis for employment decisions

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expectancy theory

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The theory that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they will be offered attractive rewards.

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equity theory

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Social psychological theory that states that people attempt to maintain stable, consistent interpersonal relationships in which the ratio of member's contributions is balanced.

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needs-based theory

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*motivation describes how we allocate our energy & resources to best satisfy our needs, meaning we will divvy up our energy/resources according to what is most important to u

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need theory

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A group of theories about work motivation that focuses on employees' needs as the sources of motivation

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goal-setting theory

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the theory that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement

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emotional intelligence

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The ability to perceive, understand, manage, and use emotions.

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mental models

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Refer to the level of common understanding among team members with regard to important aspects of the team and its task

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scientific management

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a management theory using efficiency experts to examine each work operations and find ways to minimize the time needed to complete it

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MARS model

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Motivation, Ability, Role Perceptions, Situational Factors Useful diagnostic tool that should be the starting point for most problems where employee behavior and performance may be a factor

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behavior modification

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A formal technique for promoting the frequency of desirable behaviors and decreasing the incidence of unwanted ones

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selective attention process

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we pick out cues quickly from our cultural landscape

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self-fulfilling prophecy

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an expectation that causes you to act in ways that make that expectation come true

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organizational behavior

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Is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.

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self-enhancement

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Focusing on positive feedback from others, exaggerating one's strengths, and seeing oneself as above average.

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organizational citizenship behavior (OCB's)

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discretionary behavior that is not part of an emplyee's formal job description but which promotes the effective functioning of the organization

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