Types of Electronic Communication Essay Example

The Internet has provided new ways to communicate using various tools for electronic communication. Today, organizations Interact differently with their various stakeholders - board members, employees, customers and suppliers - depending on the nature of the message, the goals, and the strengths of the available tools, such as telephone, e-mail, fax, voice mail and text messages. One of the major advantages of electronic communication is that it lets you combine numerous types of media - text, graphics, sound and video - into a single message.

In this chapter, we will discuss the following types of electronic communication: World Wide Web Tools; facsimile (fax); short message service (SMS); teleconferencing; electronic mall.

Selection of communication media

In selecting which communication media to use to deliver a message, the following factors should be considered:

• Degree of urgency: How quickly must
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  the document be delivered?

• Genre: What format should the material be presented,
• I. E. : oral format, audible, written or visual
• Level of confidentiality: How sensitive is the information being transmitted?
• Location/time zone: What Is the local time at the destination of the recipient?
• Cost: What will each option cost?
• Efficiency: Is this medium worth It?
• Effectiveness: Will the method selected allow for the transmission to be done within the time (urgency) and time zone while maintaining the required level of confidentiality?

A facsimile is a document sent over a telephone line. Fax services are available using: standalone fax machines; multi-function devices; fax servers; Internet fax service.

Short Messaging Service is a component of phone, web or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or