Test 1 Mgmt 371 – Flashcards
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Sal, a production manager, knows some of his employees are upset w/ the new corporate policy, and are participating in soldiering. To eliminate soldiering Sal can ___.
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carefully select workers according to their abilities and give workers training
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The American economy consists of a complex combination of orgs and variables, such as countless companies differing in size and what they market, current events, and markets such as housing. All of these independent factors often behave as a single unit based on events and economic news, and respond to the environment and affect the stock market. This is an example of ___.
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complexity theory
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A pay structure, in which more efficient workers earn higher wages, as suggested by Frederick W. Taylor, is known as a(n) _____ system.
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differential rate
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The classical viewpoint of management emphasized ways to ___.
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manage work more efficiently
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When building a new residential development or mall, a national real estate org typically does not remove many trees, basing its decision on the belief that natural resources are limited, and we need to not compromise the ability of future generations to meet their own needs. This mgmt philosophy is known as ___.
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sustainability
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The rarest and most precious resource in business according to Fortune magazine is ___. a. financial capital b. skilled and effective managers c. quality, low-cost equipment d. healthy workers e. workers and managers
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Skilled and effective managers
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At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the VP of marketing, is involved in resolving this conflict, this is a part of which mgmt function?
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Leading
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The multiplier effect states that a manager's influence on the organization ___.
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has implications far beyond the results that can be achieved by one person acting alone
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As a store manager, Liandra has to play the role of negotiator, such as purchasing products at a fair price for her co. As she handles this responsibility, Liandra is playing the ____ role.
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decisional
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The Jones family had a fire that destroyed their home. Various departments of a restoration co worked together to achieve this goal. This is an example of a(n) ____.
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system
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A large production co has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____.
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giving more attention to employees increases worker productivity, if they think managers care about them
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Wanda, a CEO, has been encouraging her managers to study and utilize theoretical perspectives of mgmt bc this approach _____.
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provides clues to the meaning of your managers' decisions
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The beliefs that there are a few new ideas and that true is better than new, are two of the foundational principles of
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evidence-based management
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Mateo, an It manager, has been studying the work methods of each task to increase the productivity of employees in his department. Mateo is utilizing
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Scientific management
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What stresses the use of rational, science-based techniques and mathematical models to improve decision making and strategic planning?
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Management Science
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Those who study management will understand how to ___.
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relate to their managers and deal with organizations from the outside
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One way to think of ______ is "the art of getting things done through people."
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management
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What is defined as (1) the pursuit of org goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the org's resources.
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Management
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Don works diligently to accomplish the co goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___.
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managing
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Group of 21 Pacific Rim countries whose purpose is to improve economic and political ties
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Asian-Pacific Economic Cooperation (APEC)
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Recent protests against World Bank operations involve complaints of supporting countries permitting sweatshop labor or that restrict religious freedom, and _____.
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financing projects that could damage the ecosystem
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Sometimes a country's laws forbid foreigners from ownership within their nation, and the only way an American company can have a presence in that foreign country is with a(n) ___.
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joint venture
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The United States uses government regulations, such as tariffs, embargoes, and import quotas, to limit the import of goods and services and protect their U.S. industries against foreign competition. This use of these regulations is known as ____.
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trade protectionism
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George, a chef and owner of a popular restaurant, is always visiting his competition to observe how they are doing things in their restaurants. He told one of his managers that "I do this because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item like us, but better." George is utilizing ___.
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competitive intelligence
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To provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage are reasons why an organization should adopt _____.
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strategic management and strategic planning
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Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are _____.
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threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries
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Is it appropriate for the organization and for the times? Does it set standards of excellence and reflect high ideals? Is it ambitious? These are all questions that are answered in a good _____.
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vision statement
