question

ABP

answer

Able Bodied Person: A passenger selected by the flight attendant to assist during an emergency situation.

question

A/C

answer

Aircraft

question

A/C Left

answer

The left side of the aircraft, facing forward.

question

A/C right

answer

The right side of the aircraft, facing forward.

question

AED

answer

Automated External Defibrillator., An automated medical device that detects heart fibrillation and may administer an electrical shock to reestablish a normal heartbeat.

question

Aft

answer

Toward the tail section of the aircraft

question

Air Carrier

answer

An aircraft operator who is certified by the FAA to engage in air transportation.

question

ASAP

answer

Airline Safety Action Program: A coordinated program between the FAA, ALPA and Select air carrier departments that allows certain FAA-certified Company employees to report violations made in error in the interest of improving safety without fear of disciplinary action.

question

ATC

answer

Air Trafic Control: A division of the Federal Aviation Administration responsible for the expeditions and safe movement of aircraft on the ground and in the airspace system.

question

Base Station

answer

The domicile city where crewmembers are indefinitely assigned to work.

question

BEV

answer

Abbreviation for a choice of beverage.

question

BLND

answer

A passenger manifest code that identifies a passenger who is visually impaired.

question

BP

answer

Boarding Pass: A card or printed paper containing seat location and boarding priority information, which passengers present to a customer service agent in order to gain access to an aircraft for boarding.

question

BP Status

answer

A segment status code in a passenger name record indicating the passenger's boarding priority.

question

BRT

answer

Bright

question

Bulkhead

answer

A dividing wall within the aircraft (usually extends from floor to ceiling)

question

Bulkhead Seat

answer

An airplane seat in the row immediately behind the bulkhead.

question

CA (CAPT)

answer

Captain: (see PIC)

question

Cabin

answer

The interior section of an aircraft that is occupied by the passengers and cabin crewmembers.

question

Cabin Crew

answer

Refers generally to an entire cabin crew and not a specific flight attendant position.

question

Calendar Day

answer

A period of elapsed time, using either Universal Coordinated or local time, which begins at midnight and ends 24 hours later at the next midnight.

question

CFR

answer

Code of Federal Regulations: The complete list of federal laws in which Federal Aviation Regulation are found.

question

Checklist

answer

A formal list used to identify, schedule , compare, or verify a group of elements or actions.

question

Circuit Breaker

answer

A device used in place of a fuse, which breaks and electrical current in the event of an overload.

question

CLV

answer

Crew Life Vest

question

COMP

answer

Complimentary

question

CONX

answer

Connection: A Passenger who is making a connection to another flight to reach a final destination.

question

CPR

answer

Cardiopulmonary Resuscitation: A first aid procedure in which a victim's heartbeat and breathing are manually supported by another individual.

question

Crewmember

answer

Any person who is assigned to perform duties on board an aircraft during flight time.

question

CRM

answer

Crew Resource Management: A training course designed to improve communications and coordination among flight deck and cabin crewmembers.

question

CRO

answer

Complaint Resolution Officer: A person trained to resolve any disputes that arise when accommodating passengers with disabilities.

question

CRS

answer

Child-Restraint System: A government-approved child seat that is designed to protect small children.

question

CSA

answer

Customer Service Agent

question

CSI

answer

Cabin Safety Inspector: A Federal Aviation Administration safety inspector who specifically focuses on flight attendants and procedures withing the aircraft cabin.

question

CXLD

answer

Cancelled

question

CZ

answer

Designator Code For Compass Airlines

question

DEAF

answer

A passenger manifest code that identifies a passenger who is hearing-impaired.

question

Deplane

answer

To exit the aircraft under normal circumstances.

question

Deportee

answer

A person who has entered a country illegally and in formally removed from that country at a later date.

question

D/H

answer

Dead Head: A crewmember who is on duty and traveling to or from an assignment on a flight, but is not scheduled to perform any specific duties aboard that flight.

question

Ditch

answer

An emergency landing into water.

question

DL

answer

Designator code for Delta Airlines.

question

DOH

answer

Date of Hire.

question

Domestic

answer

Transportation between any two points within Puerto Rico, the U.S. Virgin Islands, the District of Columbia, or any state of the United States of America.

question

DOT

answer

Department of Transportation: A federal agency that focuses primarily on domestic transportation.

question

Duty Period

answer

The period of elapsed time, using either Universal Coordinated or local time between a crewmember's reporting for an assignment involving flight time and release from that assignment by the air carrier. [121.467(a)]

question

EFL

answer

Emergency Flash Light

question

ELS

answer

Emergency Light Switch

question

Emergency

answer

Used to describe non-routine operation in which certain procedures or actions must be taken to protect from hazard.

question

EMG and EMER

answer

Emergency.

question

EMK

answer

Emergency Medical Kit - also referred to as the Expanded Medical Kit (XMK)

question

EMT

answer

Emergency Medical Technician: An individual specifically trained in advanced emergency life-support techniques and equipment.

question

ESCT

answer

A passenger manifest code that identifies a prisoner under law enforcement escort.

question

ETA

answer

Estimated Time of Arrival.

question

ETD

answer

Estimated Time of Departure.

question

ETKT

answer

Electronic Ticket (E-Ticket): A ticket that is purchased by the passenger on the internet.

question

EVAC

answer

Evacuation

question

EXIT

answer

A passenger manifest code that identifies a passenger who has been assigned a seat in an emergency exit row.

question

EXST

answer

A passenger manifest code that identifies a passenger of considerable size who has purchased two adjacent seats in the same row.

question

EXT

answer

Extinguisher

question

External Customer

answer

Any person who is not an employee of Compass Airlines with whom an employee interacts.

question

FA

answer

Flight Attendant: An individual who is trained and certified in emergency, first aid, cabin preparation and passenger safety duties.

question

FAA

answer

Federal Aviation Administration: A federal agency within the Department of Transportation that has direct oversight of aviation operations and laws.

question

FAIR

answer

Flight Attendant Irregularity Report: An online document available to FAs for the purpose of documenting and communicating any type in incident, irregularity, concern or question to management.

question

FAK

answer

First Aid Kt.

question

FAM

answer

Federal Air Marshall: A federal law enforcement officer who is specifically trained to prevent any attempt to take control of a commercial aircraft during flight.

question

FAM

answer

Flight Attendant Manual.

question

FAR

answer

Federal Aviation Regulations: Federal Law specific to aviation that is published by the Federal Aviation ?Administration (see CFR)

question

FARF

answer

Flight Attendant Read File: A memorandum issued to alert to flight attendants of pertinent operational information.

question

FAST

answer

Flight Attendant Service Trends Form: A form carried on the aircraft for the purposes of documenting and communicating any discrepancies involving catering and aircraft cleaning.

question

FBI

answer

Federal Bureau of Investigation: A federal law enforcement agency that focuses primarily on national felony crimes.

question

Ferry Flight

answer

An unscheduled non-revenue flight on which only crewmembers and authorized personnel or cargo are permitted on board.

question

FFDO

answer

Federal Flight Deck Officer: A certified pilot employed by an air carrier who is authorized by federal law to carry a firearm while on duty aboard an aircraft.

question

FIDS

answer

Flight Information Display System: Monitors, located in airport terminal, which are used to display flight information to the public.

question

Flight Crew

answer

Refers generally to the entire flight crew and not a specific flght crewmember position.

question

Flight Deck

answer

FD: The interior section of an aircraft that is occupied by the flight crewmembers. (captain and first officers)

question

FLT

answer

Flight.

question

FO

answer

First Officer (see SIC).

question

FOD

answer

Foreign Object Debris/Damage/Disposal: A term used to describe either an item on the ramp, taxiway, or runway areas that could potentially cause damage to an aircraft; damage caused to an aircraft by foreign object debis; or a designated receptacle for disposing of foreign object debris.

question

FOM

answer

Flight Operations Manual: A procedures manual. of which the Fight Attendant Manual is an accepted part, which is approved by the FAA for Compass Airlines flight operations.

question

Fuselage

answer

The body of an aircraft, excluding the wings and empennage.

question

FWD

answer

Forward: Toward the nose of the aircraft.

question

GEN DEC

answer

General Declaration Form: An international document that requires flight information, names of crewmembers on board, numbers of passengers on board and a general declaration of health for all souls aboard.

question

GRND

answer

Ground

question

GSC

answer

Ground Security Coordinator: An individual trained and qualified in airport security regulations and procedures who is responsible for an airline's security-related events at the station.

question

HAL

answer

Refers to Halon 1211 fire extinguishers.

question

HAZMAT

answer

Hazardous Material: A substance of material with potentially hazardous characteristics that may pose unreasonable risk to health, safety, and property when transported by air.

question

HDQ

answer

Headquarters: The Company facility where Operations Command And Control Center and corporate offices are located

question

Headwind

answer

Wind that is moving in the opposite direction an aircraft is traveling.

question

I-94 Form

answer

A form required to be filled out by passengers traveling without a visa, who are entering the United States, so that their arrival and departure can be recorded.

question

I/C

answer

Intercom (Inter-phone): An aircraft's internal communications system through which crew members communicate during flight.

question

ILV

answer

Infant Life Vest.

question

Immediate Family

answer

Includes spouse, children, stepchildren, grandchildren, parents, stepparents, grandparents, siblings and in-laws.

question

INFLIGHT

answer

The department that focuses solely on flight attendants and in-flight cabin procedures.

question

INFO

answer

Information

question

INFT

answer

A passenger manifest code that identifies and infant passenger.

question

INOP

answer

Inoperative.

question

Interline

answer

A procedure of agreement that exists between two or more air carriers.

question

Internal customer

answer

Any person currently employed by Compass Airlines with whom any other compass Airlines employee interacts.

question

IOE

answer

Initial Operating Experience: On-the-job training time required by the FAA following completion of classroom ground instruction.

question

IRROP

answer

Irregular Operation.

question

ISC

answer

Inflight Security Coordinator: A person trained and qualified in aircraft security regulations and procedures who is responsible for security-related events that occur during flight (typically the PIC).

question

IT

answer

The department that is responsible for the Company's computer hardware, software, and network systems.

question

Jet Blast

answer

The engine exhaust power produced when an aircraft's engines are running.

question

Jetbridge

answer

An enclosed walkway used as a loading bridge between the terminal gate and the aircraft cabin that allows the passengers direct, protected access to an aircraft from the terminal. Also know as a jetway.

question

Jumpseat

answer

JS: An extra crewmember seat in the flight deck or cabin that authorized personnel may occupy during a flight.

question

Jumpseat Authority

answer

JSA: The PIC's authority to deny access to a flight deck jumpseat to an authorized person.

question

Knots

answer

KTS: A speed measurement based on nautical miles traveled per hour.

question

LANG

answer

A passenger manifest code that indicates a passenger does not speak or understand English.

question

LAV

answer

Lavatory: The official term for an aircraft's restroom.

question

Layover Station

answer

A city where a crew rests while waiting for the next scheduled flight.

question

Leading Edge

answer

The forward edge of a wing.

question

LED

answer

Light-Emitting Diode: Found on the emergency flashlight, this light gives a continuous visual indication of the battery's readiness.

question

LEO

answer

Law Enforcement Officer: A person who is authorized to carry weapons on board the aircraft.

question

LH

answer

Left Hand

question

LOA

answer

Leave of Absence

question

Load Factor

answer

The ratio between the number of seats on a given flight or system versus the total number of seats in the airline inventory by the flight or system. It is expressed in percentages.

question

LOEP

answer

List of Effective Pages: A list of page numbers that notes the current revision number for each page within the manual.

question

Log

answer

A flight-by-flight record of all operations of an aircraft and its engines, crew, flight time, areas of operation, or other pertinent information.

question

LRBL

answer

Least Risk Bomb Location: The location inside of an aircraft that will suffer the minimum possible damage from the explosive forces of a bomb.

question

MAAS

answer

A passenger manifest code that identifies a passenger who does not need a wheelchair but still requires assistance.

question

MAINT

answer

Maintenance: The department responsible for ensuring the aircraft fleet is properly inspected, maintained, repaired and airworthy.

question

MCD

answer

Main Cabin Door: The passenger entry door of an aircraft that is used for boarding and deplaning.

question

MDT

answer

Manual Deploy Tool: A tool that is used to gain access to various panels on the E175 aircraft.

question

MEL

answer

Minimum Equipment List. A list that details which equipment must be functioning properly in order for the aircraft to be permitted to fly and which equipment may be inoperative for a specified period of time.

question

Missed Flight Assignment

answer

Missed Flight Assignment: A scheduling code designating a flight assignment that has been missed.

question

MISC

answer

Miscellaneous

question

MX

answer

A designator code assigned to flights that have been cancelled due to a maintenance problem.

question

Narrow Body

answer

Classification of commercial jet aircraft thaat have one aisle and a maximum of six-across seating.

question

NON-REV

answer

Non-revenue passenger: A person who is traveling as a passenger under an airline's flight benefits program (usually for free or at an industry discount rate.

question

Normal

answer

Used to describe routine operations (without malfunctions)

question

NPIE

answer

Notification, preparation, impact and evacuation. The four phoses of a planned emergency.

question

NRPS

answer

Non-Revenue Positive Space: An employee who is traveling on Company business and has a confirmed seat assignment on a flight.

question

NRSA

answer

Non-Revenue Space Available (see NON-REV)

question

N/S

answer

No Show. A scheduling code added to a crewmember's schedule when an MFA is determined to be the result of a failure to report for work or call-in prior to the prescribed time limit.

question

NTSB

answer

National Transportation Safety Board: A federal agency that focuses primarily on the causes of accidents and issues recommendations for changes in the various transportation industries.

question

O2

answer

Oxygen

question

OHB

answer

Overhead bin.

question

OJI

answer

On-the-Job Injury.

question

Operations Bulletin

answer

A change to the manual (that will be included in a later revision) that must be read, then recorded and inserted into the manual immediately.

question

OPS

answer

Operations: The operations center at each station that monitors and disseminates all pertinent flight information.

question

OT

answer

On Time.

question

OVRWNG

answer

Overwing: A term used to describe an area of the fuselage that is located directly above the aircraft's wings.

question

PA

answer

Public Address/Announcement.

question

PAX/PSGR

answer

Passenger. The word "passenger", as used throughout the Code of Federal Regulations, means any passenger regardless of age unless the in qualified by definition.

question

PBE

answer

Protective Breathing Equipment: A portable smoke hood and oxygen supply used for firefighting on board an aircraft.

question

PCFA

answer

Passenger Carrying a Firearm. A passenger manifest code identifying a passenger who is a law enforcement officer carrying a firearm.

question

PETC

answer

A passenger manifest code identifying a passenger who has brought a carry-on pet in the cabin.

question

PIC

answer

Pilot in Command: The flight crewmember who is oltimately responsible for and has ultimate command authority over the safe and efficient operation of a flight (the captain)

question

PNR

answer

Passenger Name Record. A computer record of a passenger's information and itinerary.

question

POB

answer

Portable Oxygen Bottle.

question

POI

answer

Principal Operating Inspector: An FAA official who specifically oversees and air carrier at the local level.

question

Policy

answer

A written requirement established by an air carrier that is expected to be complied with by all appropriate personnel.

question

Preflight

answer

A required inspection of the cabin interior and emergency equipment, prior to passenger boarding, on any aircraft on which the assigned flight attendant(s) has not previously performed a preflight inspection on the same calendar day.

question

Pressurization

answer

A process of controlling airflow into and out of passenger and crew compartments to maintain a normal atmosperic pressure for the occupants

question

Procedure

answer

A logical progression of actions and/or decisions established by an air carrier with which the appropriate personnel can achieve a specific objective.

question

PS

answer

Positive Space: A term that describes when a seat assignment is reserved for a crewmember or employee who is reqired to travel on a flight for Company business or operational need.

question

PSI

answer

Pounds per Square Inch.

question

PSK

answer

Passenger Service Kit

question

PSU

answer

Passenger Service Unit: A panel located above passenger seats that includes the flight attendant call button, informative signs and/or placards, reading lights, oxygen masks and gasper vents.

question

PTT

answer

Push-to-Talk: A button on the PA handset that must be depressed in order for announcements to carry over the cabin speaker system

question

Pushback

answer

An aircraft movement whereby an aircraft tug is used to push and aircraft from its gate parking position to a position from which it can be moved under its own power, or be towed by the tug.

question

QRC

answer

Quick Reference Checklist: A checklist used by flight crewmembers for various phases of flight.

question

QRH

answer

Quick Reference Handbook: An emergency procedures checklist that flight crewmembers use to properly handle an emergency situation and communicate effectively.

question

Ready Reserve

answer

The time when a crewmember is in uniform and on duty at the airport and is available for an immediate flight assignment.

question

Reserve

answer

A period of time when a crewmember is on-call for duty and must report to work within a specified period of time.

question

Rest Period

answer

A period of elapsed time, using Universal Coordinated or local time, when a crewmember is free from duty or responsibility to work.

question

REV

answer

Revision: A permanent change to the manual that must be read then recorded and inserted into the manual immediately.

question

Revenue Passenger

answer

A passenger who has paid a quoted fare for a reserved seat on board an aircraft.

question

RH

answer

Right Hand

question

RON

answer

Remain over Night

question

RT

answer

Recurrent Training: FAA-mandated annual flight attendant training

question

SERV

answer

Service.

question

SIC

answer

Second in Command: The flight crewmember that assists the PIC with decision-making to ensure the safe operation of a flight (the first officer).

question

SIDA

answer

Security Identification Display Area: A restricted area withing an airport that may only be accessed by authorized personnel who must display proper identification at all times.

question

Sky Team

answer

A global airline alliance partnership with Delta, Airlines, Aeroflot, AeroMexico, Air France, Alitalia, China Southern Airlines, CSA Czech Airlines, KLM Royal Dutch Airlines, Korean Air, Air Europa and Kenya Airways.

question

SOB

answer

Souls on Board: The total numbers of individuals on board an aircraft (including crewmembers).

question

SOC

answer

Systems Operation Control: The Company department that is comprised of Dispatch, Crew Scheduling and Maintenance Control personnel.

question

SRVA

answer

A passenger manifest code that identifies a service animal traveling with a passenger.

question

SSR

answer

Special Service Request: A term that identifies a passenger who has a particular need or condition (such as a passenger with a carry-on pet or who purchased an extra seat).

question

STBY

answer

Standby: Any passenger who is waiting for a seat to become available on a flight.

question

Sterile Cockpit

answer

The critical phase of flight, which includes all ground operations involving taxi, takeoff and landing, and all flight operations below 10,000 feet (except cruise flight) during which all flight deck communication is limited to operational and safety concerns.

question

Tailwind

answer

Wind that is moving in the same direction an aircraft is traveling.

question

Tarmac

answer

A term that describes the ramp areas of the airport.

question

Taxi

answer

The movement of an aircraft on the surface under its own power.

question

TDY

answer

Temporary Duty: A temporary assignment to another crewmember domicile.

question

Temporary Notice

answer

A temporary change to the manual that must be read, then recorded and inserted into the manual immediately, but must be removed on the specified expiration date, or when a cancellation notice is distributed prior to an expiration date.

question

THRU

answer

Through Passenger: A passenger who has boarded prior to an arrival into a city, but is continuing on to another city.

question

TSA

answer

Transportation Security Administration: A federal agency within the Department of Homeland Security that focuses primarily on transportation security matters.

question

TURB

answer

Turbulence

question

UMNR

answer

A passenger manifest code that identifies a passenger who requires escort (such as a unaccompanied minor).

question

USPS

answer

United States Postal Service (Postal Inspector): A law enforcement division of the USPS that focuses primarily o criminal mail activity.

question

USSS

answer

United States Secret Service. A specially trained security detachment that protect the President of the United States and other High-profile political leaders.

question

WCHC

answer

A passenger manifest code that identifies a passenger who is completely immobile, requires a wheelchair and also a lift device to ascend and descend stairs.

question

WCHR

answer

A passenger Manifest code that identifies a passenger whocan ascend/descend steps and make his own way to/from cabin seat;requires wheelchair for distance to/from AC door.

question

WCHS

answer

A passenger manifest code that identifies a passenger who requires a lift device to ascend and descend stairs, but is able to make his own way to/from cabin seat.

question

WDO

answer

Window.

question

Weight & Balance

answer

A process of measuring the distribution of the payload weight, total aircraft weight, and the resulting center of gravity of and aircraft before flight.

question

XCM

answer

Extra Flight crewmember.

question

XFA

answer

Extra Flight attendant.

question

XMK

answer

Expanded Medical Kit - also referred to as an Emergency Medical Kit (EMK)

question

Zone

answer

Area of an aircraft cabin used to tabulate passenger numbers for weight and balance purposes.

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