Systems Analysis – Chapter 2 – Flashcards
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biometric devices
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Mapping an individual's facial features, handprint, or eye characteristics for identifation purposes.
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business case
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Refers to the reasons, or justification, for a proposal.
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case for action
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a summary of the project request and a specific recommendation.
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computer resources committee
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A group of key managers and users responsible for evaluating systems requests.
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constraint
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A condition that the system must satisfy or an outcome that the system must achieve.
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critical success factors
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Vital objectives that must be achieved for the enterprise to fulfill its mission.
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customer relationship management (CRM)
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Many companies implement these systems that integrate all customer-related events and transactions including marketing, sales, and customer service activities.
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discretionary projects
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Projects where management has a choice in implementing them.
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economic feasibility
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This is achieved if the projected benefits of the proposed system outweigh the estimated costs involved in acquiring, installing, and operating it.
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electronic product code (EPC)
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This technology used RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter.
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electronic proof of delivary (EPOD)
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Using this, a supplier used RFID tags on each crate, case, or shipping unit to create a digital shipping list.
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fishbone diagram
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Also called a Ishikawa diagram. It is an analysis tool that represents the possible causes of a problem as a graphical outline.
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goals
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These support the accomplishment of a mission.
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intangible benefits
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Benefits that are difficult to measure in dollars. However, they can be very important in the calculation of economic feasibility.
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just-in-time (JIT)
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The exchange or delivery of information when and where it is needed.
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mission statement
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A document or statement that describes the company for its stakeholders and briefly states the company's overall purpose, products, services, and values.
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nondisretionary projects
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Projects where no choice exists, such as required by federal law.
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objectives
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They support the attainment of goals, usually with a shorter timeframe.
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operational feasibility
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A system that has operational feasibility is one that will be used effectively after it has been developed.
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Pareto chart
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A vertical bar graph. The bars, which represent various causes of a problem, are arranged in descending order, so the team can focus on the most important causes.
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preliminary investigation
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An internal investigation to clearly identify the nature and scope of the business opportunity or problem.
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project creep
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The process by which projects with very general scope definitions expand gradually, without specific authorization.
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project scope
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A specific determination of a project's boundaries or extent.
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schedule feasibility
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This means that a project can be implemented in an acceptable time frame.
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strategic plans
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The long-range plans that define the corporate mission and goals. Typically defined by top management, with input from all levels.
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SWOT analysis
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It examines a company's strengths, weaknesses, opportunities, and threats.
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systems request
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A formal request to the IT department that describes problems or desired changes in an information system or business process.
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systems review committee
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A group of key managers and users responsible for evaluating systems requests.
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tangible benefits
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Benefits that can be measured in dollars.
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technical feasibility
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A project or request is said to have this if the organization has the resources to develop or purchase, install, and operate the system.
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total cost of ownership (TCO)
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A number used in accessing costs, which includes ongoing support and maintenance costs, as well as acquistion costs.
