Strategic Compensation Ch 3-5 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Management by objective is part of which type of performance appraisal system?
answer
Goal-Oriented system
question
Among the various performance appraisal techniques, this appraisal system is the most defensible in court because it is based on actual observable job performance behaviors
answer
Behaviorally-anchored rating scales
question
Which evaluation system requires that supervisors compare each employee to every other employee, identifying the better performer in each pair?
answer
Paired comparison
question
Which performance appraisal tool is most often used with managers and professional employees?
answer
Management by objectives
question
This performance appraisal system relies on many appropriate sources of information and works well for team-based work teams.
answer
360-degree performance appraisal
question
This type of appraisal error takes place when managers rate employee's performance more highly than they should compared with objective criteria.
answer
Errors of leniency
question
If an employee is rated as outstanding on her leadership ability she was probably rated using which appraisal system?
answer
Trait system
question
Which type of individual incentive plan requires the achievement of multiple, complex objectives without compromising the quality and quantity of output that is generated by employees?
answer
Management incentive plans
question
Which type of individual incentive plan rewards employees based on their individual hourly production against an output standard?
answer
Piecework plans
question
Which gain sharing plan focuses on lowering the percentage of labor costs using a value-added formula?
answer
Rucker Plan
question
Customer satisfaction, labor cost savings, materials cost savings, and reduction in accidents were listed as typical performance measures to which type of incentive plan?
answer
Group
question
This group incentive system was designed to provide employees with financial incentives for increasing customer satisfaction, increasing productivity, lowering costs, or improving safety.
answer
Gain sharing
question
This type of individual incentive plan rewards employees who recruit new customers or new employees.
answer
Referral
question
Which type of individual incentive plan focuses on accomplishments such as improving attendance or safety records?
answer
Behavior encouragement plans
question
Skill variety, task identity, autonomy, and feedback are the elements that make up this theory.
answer
Job characteristics
question
This term refers to the degree to which the job enables the employee to work on it from start to finish.
answer
Task identity
question
Teams that have members learn scheduling, coordinating, training, and leading others are emphasized in what type of work team?
answer
Self-regulating work groups
question
This term refers to the level of specialization or expertise an employee possesses in a particular job.
answer
Depth of skills
question
Employees would need to learn these types of skills in order to develop self-managed work teams
answer
Vertical
question
Which of the following is a reason many European and Japanese employees are better skilled and able to work more productively than American workers?
answer
Both European and Japanese economies provide a higher quality of academic preparation and workplace learning for the non-college portions of their work forces.
question
This term refers to the degree to which the job requires the person to do different tasks that involves the use of a number of different skills, abilities and talents.
answer
Skill variety
question
According to the job characteristics theory, this core characteristic refers to the amount of freedom, independence, and discretion the employee enjoys in determining how to do the job.
answer
Autonomy
question
Pay-for-knowledge and skill-based pay are two types of person-focused pay programs that fall under this pay category.
answer
Competency-based
question
This is considered "at the heart" of person-focused pay programs.
answer
Training
question
This term reflects an approach to job design that results in the development of more intrinsically motivating and interesting work.
answer
Job enrichment
