question

Senate Bill 800 declared 911 as the National Communications number in what year? A. 2001 B. 1999 C. 1961 D. 2004

answer

B. 1999

question

FEMA provides services for crisis counseling, unemployment, legal services and special tax considerations. A. True B. False

answer

A. True

question

"Ethics" is defined as the principles of honor, morality and accepted rules of conduct that govern an individual group. A. True B. False

answer

A. True

question

Intentional release of toxic biologic agents intended to harm and terrorize citizens in the name of a political or other cause is known as: A. Nuclear Terrorism B. State Terrorism C. Bio-Terrorism D. Eco-Terrorism

answer

C. Bio-Terrorism

question

Active listening is a way of listening and responding that shows interest in what the speaker is saying and ensures mutual understanding. A. True B. False

answer

A. True

question

Amber Alerts are the only type of Florida alerts that are displayed on lottery machines and DOT dynamic messaging signs. A. True B. False

answer

B. False

question

____________ can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence. A. Self-respect B. Professionalism C. Ethics D. Morality

answer

B. Professionalism

question

A ____________ is anything of value intended to benefit the giver more than the receiver, given to a person because of position and authority rather than because of individual or personal qualities. A. Benefit B. Gratuity C. Reward D. Gift

answer

B. Gratuity

question

A law enforcement Telecommunicator will not be required to take a CPR course. A. True B. False

answer

B. False

question

Civil Law deals with the body of statues and other laws that define conduct which is prohibited by the government and that sets out government sanctions to be imposed on those that breach laws. A. True B. False

answer

B. False

question

Typically, liability exposure for public safety agencies revolves around issues where the service and ____________ did not meet the expectations of the public. A. Standards of the Telecommunicator B. Standard of care C. Level of standards D. Agency Standards

answer

B. Standard of care

question

Information disseminated to the public is governed by: A. Individual agencies, state laws, and federal laws B. Agency policies and local government C. Agency policies, local government, state laws and federal laws D. Local government, state laws, and federal laws

answer

C. Agency policies, local government, state laws and federal laws

question

A deposition (a/k/a "depo") is the taking of testimony under oath. A. True B. False

answer

A. True

question

FEMA is the acronym for: A. Federal Emergency Management Administration B. Florida Emergency Management Agency C. Florida Emergency Management Association D. Federal Emergency Management Agency

answer

D. Federal Emergency Management Agency

question

NIMS is the acronym for: A. National Incident Micromanagement System B. Newest Incident Management System C. National Incident Management System D. National Insurance Management System

answer

C. National Incident Management System

question

Telecommunicators should give information, not advice. A. True B. False

answer

A. True

question

When dealing with a suicidal caller, the Telecommunicator should not mention the word "suicide" to the caller. A. True B. False

answer

B. False

question

A subject who has blocked himself in an inaccessible area would be considered a ____________ subject. A. High risk B. Not available C. Barricaded D. Unreachable

answer

C. Barricaded

question

The Emergency Support Functions (ESF) provide the structure for coordinating federal interagency support for a federal response to an incident. A. True B. False

answer

B. False

question

A high standard of ethical and moral conduct is an essential ingredient in the development of a professional Public Safety Telecommunicator, on or off duty. A. True B. False

answer

A. True

question

The __________ specifies a series of administrative, physical and technical safeguards for covered entities to ensure the confidentiality, integrity, and availability of electronically protected health information. A. The Security Rule B. The HIPAA Privacy Rule C. Public Records Law D. The Sunshine Law

answer

A. The Security Rule

question

What age fits the criteria for a Silver Alert activation? A. 65 B. 55 C. 60 D. 75

answer

C. 60

question

Each Emergency Support Function (ESF) is headed by a primary state agency and supported by additional state agencies. A. True B. False

answer

A. True

question

Where is NCIC housed? A. Annapolis, Maryland B. Washington D.C. C. Richmond, Virginia D. Clarksburg, West Virginia

answer

D. Clarksburg, West Virginia

question

What is a sign of physical stress? A. Insomnia B. Lack of work ethic C. Difficulty concentrating and remaining focused D. Low morale

answer

A. Insomnia

question

The DOT Emergency Response Guidebook (ERG) has established a six-digit numbering system to identify materials. A. True B. False

answer

B. False

question

Which is an example of a liquid? A. Acetone B. Hydrogen C. Calcium Carbide D. Chlorine

answer

A. Acetone

question

Dispatch calls with ____________, ____________ and ____________. A. Accuracy, brevity, courtesy B. Accuracy, brilliance, clarity C. Accuracy, brevity, clarity D. Accuracy, brilliance, confidence

answer

C. Accuracy, brevity, clarity

question

What number is used to reach the Florida Relay System, for individuals with hearing and speech impairments, without TDD capabilities? A. 911 B. 511 C. 711 D. 411

answer

C. 711

question

A ____________ is a device which gives the ability to receive calls and communicate with citizens who are hearing impaired and/or unable to verbally communicate, through typing instead of speaking. A. TDD B. DTC C. TTD D. FRS

answer

A. TDD

question

Decision-making refers to the ability to use sound judgment in the making of decisions based on available facts, prior knowledge or experience when handling calls for service or responding to emergency situations. A. True B. False

answer

A. True

question

The order in which the Telecommunicator needs to ask questions in order to obtain how an incident happened is? A. Weapons, where, what, when, how, who B. Where, what, when, weapons, who, how C. What, when, where, weapons, who, how D. How, who, where, when, weapons, what

answer

B. Where, what, when, weapons, who, how

question

CHEMTREC is an emergency call center open during the week that provides immediate information and assistance to anyone involved in a chemical or hazardous material incident. A. True B. False

answer

B. False

question

An event that is currently taking place and requires emergency assistance. A. Occurred within the week B. Just-occurred C. In-progress D. Past event

answer

C. In-progress

question

ALI is the acronym for: A. Authorized Location Incident B. Automatic Location Identifier C. Authorized Landing Identifier D. Automatic Listening Indicator

answer

B. Automatic Location Identifier

question

Jurisdictions are primarily configured as agency-specific and can be known as, but not limited to, city, county, zone, region, territory or state. A. True B. False

answer

A. True

question

The department that obtains criminal justice intelligence utilizing local, state and national databases, inputs criminal justice information that will be added to the FCIC/NCIC hot files, and sends and receives state and national messages pertaining to criminal justice information. A. Communications B. Teletype C. Information Technology (IT) D. Warrants

answer

B. Teletype

question

The purpose of NLETS: A. Provide for the interstate and/or interagency exchange of medical and fire department information. B. Provide for the exchange of life-threatening information between interstate and/or interagency personnel. C. Provide for the interstate and/or interagency exchange of criminal justice and related information. D. Provide for the interstate and/or interagency exchange of private or confidential information.

answer

C. Provide for the interstate and/or interagency exchange of criminal justice and related information.

question

The DOT Emergency Response guidebook (ERG) was developed jointly by the U.S. Department of Transportation, Transport Canada and the Secretariat of Communications and Transportation of Mexico. A. True B. False

answer

A. True

question

Which abbreviation is not approved for use when communicating with a TDD? A. Q B. GA C. STOP D. SKSK

answer

C. STOP

question

NCIC is the acronym for: A. National Criminal Information Computer B. National Criminal Information Center C. National Criminal Incarceration Center D. National Crime Information Center

answer

D. National Crime Information Center

question

Which section of the "Sunshine Law" that provides that all state, county and municipal records are open for personal inspection and copying by any person? A. 119.01 B. 119.07 C. 119.03 D. 119.04

answer

A. 119.01

question

A hospital that provides surgeons and other medical personnel and equipment to provide care for severely injured patients around the clock. A. Surgical B. Trauma C. Emergency D. Fully-equipped

answer

B. Trauma

question

Stress is defined as physical, mental or emotional factors that cause bodily or mental tension. A. True B. False

answer

A. True

question

Interpersonal skills encompass communications between ____________ or ____________ people, including verbal and non-verbal communications. A. Three, more B. One, two C. One, more D. Two, more

answer

D. Two, more

question

During a multi-casualty incident (MCI), which of the following is not part of a Telecommunicator's role and responsibility? A. Make notifications and requests of other agencies B. Dispatch additional resources C. Coordinate requests of other agencies D. Leave and offer assistance

answer

D. Leave and offer assistance

question

FCIC is based in Tampa and is administered by the Florida Department of Law Enforcement. A. True B. False

answer

B. False

question

When communicating by TDD, the abbreviation for "go ahead" is: A. GoAd B. GA C. GOA D. GoAh

answer

B. GA

question

The communications cycle is comprised of 5 parts. Which part refers to the content? A. Receiver B. Medium C. Message D. Feedback

answer

C. Message

question

The connection of authority and responsibility that joins one level of an organization to another. A. Chain of command B. Chain of authority C. Organizational Chart D. Promotional Pyramid

answer

A. Chain of command

question

The first 911 enhanced call was received in Pinellas County, Florida, in January, 1980. A. True B. False

answer

B. False

question

The duration of a TERT response ranges from ____________ to ____________ depending upon the location and severity of an incident. A. Five days, two months B. Five weeks, two months C. Five days, two weeks D. Five months, two years

answer

C. Five days, two weeks

question

Florida has _____ Emergency Support Functions (ESF). A. 17 B. 22 C. 18 D. 25

answer

C. 18

question

A pathogen is any organism (such as bacteria, fungi and viruses) capable of producing serious disease or death. A. True B. False

answer

A. True

question

What information cannot be obtained from FCIC? A. Criminal histories B. Stolen credit cards C. Stolen guns D. Gang files

answer

B. Stolen credit cards

question

CAD is the acronym for: A. Callers Annoying Dispatch B. Computer Assisted Dispatch C. Computer Aided Dispatch D. Call-takers Assisting Dispatch

answer

C. Computer Aided Dispatch

question

An example of a solid. A. Acetone B. Chlorine C. Gasoline D. Magnesium

answer

D. Magnesium

question

Using an incorrect call classification will not delay a priority call. A. True B. False

answer

B. False

question

All of the following are examples of the impact absences can have on a communications center, except: A. Brings families closer together B. Lowers morale C. Increased costs due to overtime D. Places additional workload on others

answer

A. Brings families closer together

question

Soreness in one's joints, headaches, changes in weight or insomnia are all examples of: A. Emotional stress B. Physical stress C. Mental stress D. Distress

answer

B. Physical stress

question

In what year were police cars first equipped with radio receivers? A. 1937 B. 1933 C. 1949 D. 1929

answer

D. 1929

question

A Telecommunicator can be held criminally liable if they violate a law or statute. A. True B. False

answer

A. True

question

On __________, President Clinton signed Senate Bill 800 declaring 911 as the National Communications Number. A. October 6, 1994 B. October 26, 1999 C. October 6, 1999 D. October 26, 1994

answer

B. October 26, 1999

question

Which of the following is NOT a form of terrorism? A. Nuclear terrorism B. Explosive terrorism C. Bio-terrorism D. Eco-terrorism

answer

B. Explosive terrorism

question

Criminal complaints involve an offense against society and can be penalized by a fine. A. True B. False

answer

B. False

question

The AMBER Alert was established August 30th of what year? A. 2000 B. 1996 C. 1998 D. 2002

answer

A. 2000

question

Which alert relates to serious injury or death of an officer? A. Officer Down B. Federal Bureau of Investigation (FBI) C. Law Enforcement Officer (LEO) D. Florida Department of Law Enforcement (FDLE)

answer

C. Law Enforcement Officer (LEO)

question

In the negotiation phase, demands have been received, and negotiations are occurring between suspect(s) and law enforcement. A. True B. False

answer

A. True

question

The AMBER Alert program is a voluntary partnership between law enforcement agencies, broadcasters, transportation agencies and the wireless industry, to activate an urgent bulletin regarding: A. Exploited children B. Serious child abductions C. Missing adults D. Habitual runaways

answer

B. Serious child abductions

question

Where was the first two-way radio used? A. Bayonne, New Jersey B. Manorville, New York C. Metuchen, New Jersey D. Bayshore, New York

answer

A. Bayonne, New Jersey

question

Anarchism is a political theory holding all forms of government authority to be unnecessary and undesirable, and advocating a society based on voluntary cooperation and free association of individuals and groups. A. True B. False

answer

A. True

question

____________ is a microorganism that causes disease in persons, plants or animals, or causes the deterioration of material. A. Biological weapon B. Chemical weapon C. Radiological dispersal device D. Biological agent

answer

D. Biological agent

question

What statute advises that no Public Safety Telecommunicator or employee of a state agency or county, city or other political subdivision in the state shall have any interest, financial or otherwise, directly or indirectly, engage in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties in the public interest? A. 136 B. 112 C. 119 D. 114

answer

B. 112

question

During what phase of a barricaded subject incident would information about the subject be obtained? A. Termination phase B. Containment phase C. Observation phase D. Approach phase

answer

C. Observation phase

question

To fits the criteria for an AMBER Alert activation, a person must be under 21 years of age. A. True B. False

answer

B. False

question

More than _____ million FCIC transactions are performed monthly. A. 87 B. 93 C. 102 D. 61

answer

A. 87

question

The group whose mission it is to support citizens and first responders to ensure that as a nation we work together to build, sustain and improve our capability to prepare for, protect against, respond to, recover from, and mitigate hazards, is known as: A. CEMP B. FEMA C. NORAD D. NIMS

answer

B. FEMA

question

EMT's provide advanced life support to victims. A. True B. False

answer

B. False

question

The first 911 test call was made on February 16, 1968, in: A. Fort Myers, Florida B. Evanston, Illinois C. Haleyville, Alabama D. Detroit, Michigan

answer

C. Haleyville, Alabama

question

An Emergency Operations Center (EOC) is located: A. In another county as to where the incident is occurring B. In a centralized location for representatives of emergency support functions C. Near the largest county sheriff's office in the area D. Inside a hospital

answer

B. In a centralized location for representatives of emergency support functions

question

The Florida Crime Information Center (FCIC) and the National Crime Information Center (NCIC) collects and maintains and provides criminal justice information to local, state and federal agencies in a complete and accurate manner. A. True B. False

answer

A. True

question

The following are included in the five phases of an active shooter except: A. Initial B. Fantasy C. Planning D. Preparation

answer

A. Initial

question

An incident that requires an immediate response due to persons in imminent danger of loss of life or limb, or injuries beyond immediate first aid. A. Urgent B. Non-emergency C. Emergency D. Routine

answer

C. Emergency

question

The acronym HIPAA stands for: A. Health Insurance Protective and Accountability Act B. Health Integrity Protection and Assurance Act C. Health Information Protection and Accountability Act D. Health Insurance Portability and Accountability Act

answer

D. Health Insurance Portability and Accountability Act

question

Public Safety Telecommunicators need to be able to discern the differences between criminal and civil law. A. True B. False

answer

A. True

question

When Emergency Medical Services responds "cold" to an incident, this means: A. No lights or sirens B. For life-threatening calls or emergencies C. Lights and sirens D. For routine calls

answer

A. No lights or sirens

question

____________ use two-way wireless communications between a vehicle and processing center. A. TDD B. Relay services C. Telematic Call Centers D. Communications center

answer

C. Telematic Call Centers

question

A dirty bomb is also known as a Radiological Dispersal Device (RDD). A. True B. False

answer

A. True

question

The effect of long-term mental stress is known as: A. Negative attitude B. Low morale C. Burnout D. Lack of drive

answer

C. Burnout

question

The primary role and responsibilities of a TERT team is to provide mission critical assistance for call-taking and dispatcher functions during and after a disaster incident. A. True B. False

answer

A. True

question

The following are examples of confidential information except: A. The identity of a deceased person before next of kin has been notified B. Suspect information C. Names, addresses and telephone numbers D. Patient information

answer

B. Suspect information

question

Multi-functional dexterity is: A. The ability to carry on a conversation with a co-worker while listening to a caller B. The ability to eat food and drink water at your desk C. The ability to sit at your desk for a long period of time without a break D. The ability to write, type, listen and talk at the same time

answer

D. The ability to write, type, listen and talk at the same time

question

Active listening skills include: A. Not passing judgments or jumping to conclusions. B. Interrupting when the caller is going on and on C. Becoming defensive if the caller becomes defensive D. Not showing empathy for a caller's situation as it shows weakness

answer

A. Not passing judgments or jumping to conclusions.

question

HIPAA was designed to protect patients from disclosure of protected oral, written or electronic health information A. True B. False

answer

A. True

question

Stressors that are unique to a Telecommunicator include: A. Problems with coworkers, supervisors or managers B. Heavy traffic coming into work, long commutes, or traffic delays C. Multitasking, life or death situations, urgency, or shift rotations D. A death in the family, divorce or familial issues

answer

C. Multitasking, life or death situations, urgency, or shift rotations

question

Telecommunicators should have knowledge of the skills and capabilities of the unit handling an incident, be aware of resources available, and recognize potential issues that may threaten: A. Responder and public safety B. The surrounding areas C. Public safety D. First responders

answer

A. Responder and public safety

question

Critical Incident Stress Management (CISM) is a structured process for managing the stress involved in a critical incident. A. True B. False

answer

A. True

question

The acronym NORAD stands for: A. North American Roadway Area Department B. North American Aerospace Defense Command C. National Officers Retaining Area Defenses D. National Organization for Response and Detaining

answer

B. North American Aerospace Defense Command

question

The Florida Interoperability Network (FIN) is provided by the State of Florida for all public safety disciplines. A. True B. False

answer

A. True

question

Officers can identify a material by finding the number: A. In the chemical aid booklet B. On the black and white panel C. On the red panel D. On the orange panel

answer

D. On the orange panel

State Exam Practice Test E

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