SOBA 205 Midterm – Flashcards
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The channel of communication that has the highest level of nonverbal "richness" is
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face to face communication
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You should choose written communication in preference to other channels when
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you want to ponder each word before you send it out, to decrease your chance of making errors.
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Which of the following is NOT a guideline for voice mail etiquette?
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Leave a message that contains as much detail as possible so the receiver won't have to call you back for clarification.
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Egotism is an example of _________________ that interferes with effective communication.
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psychological noise
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The role of the receiver is to
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attach meaning to words they hear
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The activity of selecting words and/or nonverbals to express your ideas is known as
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encoding
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Networking refers to
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developing contacts to gain career information and to help others in their careers.
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According to the HBR Guide to Business Writing, you're a professional writer if you're in business, and you're writing ___________.
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Emails Proposals Reports
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According to HBR, before you begin writing, you should first consider _________ and _____________.
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purpose and audience
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According to HBR, which of the following is NOT true about all business audiences:
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They have a sense of duty to read what you put before them.
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Jeremiah wears torn blue jeans, sandals, and a muscle shirt to his interview for a job as a computer technician. A large tattoo is clearly visible on his neck. We can conclude that
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if the interviewer is negatively impressed by Jeremiah's appearance, he is likely to attribute additional negative characteristics to Jeremiah.
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All of the following are true about body movement except:
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When communicating, we usually pay more attention to our hand movements than to our facial expressions.
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A specialized technical form of vocabulary that allows professionals to communicate about issues important to their field is referred to as
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jargon
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You can demonstrate proper cubicle etiquette by
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asking permission before you enter other employees' workspace.
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All of the following are politeness rules for those who share cubicles EXCEPT
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If you overhear a fellow cube dweller ask a question, shout out an answer.
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Which of the following is NOT true about the physical environment at work?
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The distance that separates people in an organization has little effect on who talks to whom
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Differences in language use between man and women
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don't characterize all men and women.
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All of the following are examples of negative, rather than positive, language EXCEPT:
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What is the due date for the paper?
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A masculine style often uses ______________ to maintain authority in a conversation.
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topic control
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Robert is an effective supervisor because he has the ability to interpret a number of spoken and unspoken conversational cues. His subordinates in his sales division respect him because he also has the ability to develop strong rapport with each coworker by showing constant support. Which type of communication style is Robert demonstrating when he is showing support?
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feminine
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The conclusion of a presentation should consist of
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a review and closing statement.
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Chronological patterns are useful for
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explaining the steps in a process.
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Ellie's advertising division has been asked to provide a presentation regarding the three major media options they provide: print, television, and Internet. Which of the following would be the most appropriate organizational pattern for this presentation?
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topical
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All of the following are true with regard to continuity EXCEPT:
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Avoid "summary" subheads that point your readers to the document's highlights.
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When using chronology to give a factual account, do all of the following, EXCEPT:
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Include all of the necessary and unnecessary dates to help the reader follow the time line
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Which of the following statements is NOT true about occasion analysis?
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Never adapt your remarks to fit the setting.
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Which of the following is NOT a general goal of a presentation identified in your text?
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evaluate
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Which type of organizational pattern shows that certain events have happened or will happen as a result of a specific set of circumstances?
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cause - effect
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"All medical facilities are designed with three essential parts: the admissions desk, the examining room, and the doctor's office." This thesis statement reflects which type of organizational pattern?
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spatial
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All of the following are benefits of a well-organized speech EXCEPT:
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taking more time to get your point across
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During her presentation to the board of directors, Nadia showed a slide with two graphs, side by side. One graph showed her company's current outcomes. The second graph depicted the outcomes of a similar company that had adopted the GoQuickly Training Program for its employees. Which type of support was Nadia using to make her point more memorable?
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comparison
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All of the following are guidelines for the use of supporting material as "proof" EXCEPT
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you can probably achieve your speech goal without citing supporting evidence.
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computer displays
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can show a variety of visuals, including photos, charts, graphs, and video.
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Supporting material that explains the unfamiliar by comparing it to the familiar is called a(n)
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analogy
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Which of the following is NOT true about using statistics in presentations?
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The more statistics you use, the more interesting your speech will be.
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The comparisons you use as supporting material should possess all of the following characteristics EXCEPT:
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Comparisons that stretch a point are recommended for making a concept more vivid.
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Which types of story can be used to add interest to a presentation?
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factual hypothetical fictional
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All of the following are typical mistakes made by beginners who attempt to use presentation software EXCEPT:
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spending so much time on organizing your speech outline that you run out of time to select your favorite design template
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The leading scientist for research on cancer stated, "I believe that with adequate funding we could have a cure for cancer within the next 10 years." If Heather were to read this sentence out loud during her speech to the medical research board, which of the following forms of verbal support would she be using?
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quotation
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Kio was injured while performing a safety inspection at the chemical plant he worked for and was taken to the emergency room. The doctor asked him a number of questions about his injuries to determine the proper course of action for treatment. According to the text, which of the following types of information-gathering interviews did Kio's doctor perform?
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diagnostic
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During an interview for a new marketing position in the company that she worked for, Sharon's boss asked her a number of questions such as "If you were in the following situation, what would your reaction be?" Which of the following types of question is her boss asking?
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hypothetical
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Which of the following is the responsibility of the interviewee?
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Cover your own agenda.
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Which of the following is NOT one of the suggested reasons for an interviewer to use an open question in an interview?
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to maintain control over the conversation
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Mr. Madaren asks "How many years did you work for your previous employer?" Which type of question is Mr. Madaren using?
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factual
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In most interviews (unlike typical conversations), the ratio of speaking turns is uneven. During a typical interview, the interviewee will do about ______ percent of the talking.
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70
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Reasons for using probes include all of the following EXCEPT:
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demonstrating authority.
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Chinda has been invited to a job interview that will be conducted in a behavioral format. She is changing career fields, so she has little specific work experience relevant to the position she is applying for. What should she do?
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Think of ways to explain how her prior accomplishments are relevant to the job she is seeking
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Which of the following is true about the interaction that occurs during a formal interview?
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At least one person has a serious, predetermined reason for participating.
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Which of the following is recommended as an effective method for getting in touch with a person you want to interview, even if they are well guarded by a gatekeeper?
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Ask the gatekeeper to help you.
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it is generally not effective to __________ while presenting your speech.
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constantly pace back and forth.
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Which is NOT true about disfluencies?
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Your audience will notice each disfluency, even if you speak only one or two of them.
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Hua was giving a presentation to a group of investors using a delivery style that did not allow him to connect very well with his audience. Hua read from his notes and rarely looked up at the audience. His sentences were long and complex. What method of delivery did Hua use for his presentation?
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manuscript
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Which of the following is true about the use of an extemporaneous delivery style during a presentation?
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To the audience, it often seems as if it is effortless.
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To conclude your speech effectively,
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drop the pitch of your voice to signal you've finished your remarks.
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Which of the following characterizes an oral speaking style?
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personal pronouns
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Corinne is planning to give a presentation to a group of investors concerning her company's new line of paper products. She wants to carefully control the order in which she reveals information during her presentation. When would the best time be for her to answer questions from the audience?
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after the presentation
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An interactive presentation
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is common in sales settings.
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All of the following are guidelines for delivering an impromptu presentation EXCEPT:
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don't ramble.
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Sitting instead of standing if you are presenting to a small group will help you
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seem conversational
