SNCOA Course 14 Change Management – Flashcards

1. In which of the following stages would personnel MOST likely demonstrate anger, avoidance, and frustration? a. Renewal b. Confusion c. Denial

2. To counter resistance to change, transformational leaders should ___ the resisters. a. Give up control to b. Motivate or coerce c. Motivate control

3. According to Cynthia Scott, in Managing Change at Work, what percentage of a group must adopt a change for it to be considered "unstoppable?" a. 5 b. 20 c. 34

4. Which of the following is the BEST approach when preparing a change implementation plan? a. Concentrate on the Innovators and Early adopters first b. Focus efforts on the early adopters and early majority c. Target the late majority and laggards early in the plan

5. Which of the following BEST explains how information technology pressures change? a. Facilitates structural decentralization and downsizing b. Necessitates the need for reduced military forces c. Creates the challenge of building cohesion and common purpose

6. How do you know when a change has been anchored? a. About half of the organization has accepted the change b. Production and complaints have both increased c. New behaviors are embedded into the institutional culture, social norms, and shared beliefs d. All of the goals for communicating the vision have been met

7. While briefing her section, SMSgt Simm says, "As youknow, the Air Force PT program has been modified. We now have to do more than the designated minimum numbers of push-ups and sit-ups and test twice a year. I know some of you are worried and apprehensive about this. I was initially worried too, so if any of you have any questions or concerns, please talk to me." Select the element of adaptability BEST illustrated by Simm's actions in this scenario and predict the outcome you would expect it to have on her effectiveness. a. Dispositional flexibility; enhance effectiveness b. Dispositional flexibility; hinder effectiveness c. Emotional flexibility; enhance effectiveness d. Emotional flexibility; hinder effectiveness e. Cognitive flexibility; enhance effectiveness f. Cognitive flexibility; hinder effectiveness

8. Because of current budget issues, CMSgt McElroy immediately explains to his superintendents that, until further notice, M-16 qualification training will only occur before a deployment. McElroy states, "We need to become better resource stewards because budgets are shrinking and ammunition is expensive." After some additional questions and answers, the superintendents agree that annual qualification is no longer cost-effective and agree to ensure those who deploy receive the just-in-time training and set out to brief their personnel. CMSgt McElroy's ___ will MOST likely have a ___ impact on unit effectiveness. a. Understanding of Janssen's Model of Change; positive b. Misunderstanding of Janssen's Model of Change; negative c. Use of the initial stages of Transforming and Organization; positive d. Misuse of the initial stages of Transforming and Organization; negative