SCO 3001 Operations Management Midterm #1 – Flashcards
Unlock all answers in this set
Unlock answersquestion
Purchasing Function
answer
Responsible for finding other organizations to serve as sources and then buying the material and service inputs for the transformation process of the organization
question
Logistics Function
answer
Typically responsible for the actual movement of of goods and/or services across organizations
question
Supply Chain
answer
The network of manufacturing and service operations (often multiple organizations) that supply one another from raw materials through production to the ultimate customers
question
Operations Management
answer
Responsible for producing and delivering goods/services of value to customers. Operations Managers make decisions to manage the transformation process that converts inputs into desired finished goods/services
question
Four Major Decision Responsibilities of Operations Management
answer
Process, Quality, Capacity, and Inventory
question
Corporate Strategy
answer
Defines the business that the company is pursuing Ex. Disney is in there business of "making people happy"
question
Business Strategy
answer
Follows corporate strategy and defines how each particular business will compete
question
Continuous Process
answer
Output is highly-standardized with very high volumes of production, made continuously Ex. Sugar, paper, oil, electricity
question
Assembly Lines
answer
Characterized by a linear sequence of operations Ex. Cars, computers, etc.
question
Batch Flow
answer
Characterized by the production of the product in batches or lots. Allows more variety than assembly lines. Often use general-purpose equipment
question
Job Shop
answer
Make products to customer order (special case of batch process) General purpose equipment, highly flexible
question
Project
answer
Unique/creative projects, like building a house or bridge
question
Process-Flow Analysis
answer
Viewing and analyzing the transformation process as a sequence or steps connecting inputs to outputs
question
Capacity
answer
Maximum rate of output from a transformation process or the maximum flow rate that can be sustained over a period of time
question
Bottleneck
answer
The capacity of the most constraining resource
question
Little's Law
answer
I=TxR Applies to any steady-state transformation process including manufacturing, people waiting in lines, etc.
question
Delphi
answer
Method of qualitative forecasting that consists of several rounds of anonymous data collection before reaching a forecast
