SCM304 Chapter 7
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The work activity that effectively limits throughput of a process is called a ____
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bottleneck
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A legal defense preparation is an example of a project.
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TRUE
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In service operations, significant volume increases can and frequently are made without changes in the service process, as would be expected in manufacturing.
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TRUE
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Which is the correct order of hierarchy?
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Value chain, process, activity, task
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Job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers.
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TRUE
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Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?
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Use the product life cycle for each good or service to create a future state process map.
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Improving process designs nearly always focuses on decreasing costs.
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FALSE
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Dell computers and Subway sandwiches are examples of ____ goods.
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option
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A custom good or service is produced in anticipation of demand.
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FALSE
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The lowest resource utilization is usually found in
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job shop
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Automobile factories and hospital laboratory work are examples of
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flow shop processes
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What is least related to Value Stream Mapping?
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reengineering
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Which one of the following best describes reengineering?
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radical redesign
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Process mapping can be characterized as the fundamental rethinking and radical redesign of business processes.
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FALSE
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____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.
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Customer-routed pathways
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What type of process would a paper mill most likely use?
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Continuous flow process
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Ships, weddings and estate planning are examples of ____ goods and services
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make-to-order
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A pathway is a route that a product takes in a job shop.
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FALSE
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During which phase of a product's life cycle does low unit cost become a top competitive priority?
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maturity
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A bottleneck is the work activity that effectively limits throughput of a process.
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TRUE
