A job shop

The terms, \"general purpose equipment,\" \"flexible and capable of customizing work\" and \"wide variety of goods or services\" best relate to Answers: A. Projects B. job shops C. Flow shop processes D. Continuous flow processes

The lowest resource utilization is usually found in Answers: A. A job shop B. A flow shop C. A continuous flow D. An assembly line

A(n ____ is a group of ____ needed to create and deliver an intermediate or final output. Answers: A. Process; value chains B. Activity; tasks C. Task; activities D. Activity; processe

Because services cannot inventory their output, they must forecast demand more accurately and better manage the resources needed to provide the service. Answers: True False

A bottleneck is the work activity that effectively limits throughput of a process. Answers: True False

Dell computers and Subway sandwiches are examples of ____ goods Answers: A. Custom B. Option C. Standard D. job shop

In service applications, flowcharts generally highlight the points of contact with the customer. Answers: True False

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system. Answers: A. Provider-routed pathways B. Customer routed pathways C.highly repeatable service encounter activity sequences D. ATMs

Little's Law Answers: A. Removes process bottlenecks B. Is a form of simulation C. Focuses on finished goods inventory D. Evaluates average process performance

Service encounter repeatability provides a measure analogous to product volume for goodsproducing firms. Answers: True False

Which one of the following major activities is not one of the six major activities to design a goodsproducing or serviceproviding process? Answers: A. Define the purpose and objectives of the process. B. Create a detailed process or value stream map that baselines current performance. C. Use the product life cycle for each good or service to create a future state process map. D. Select the appropriate equipment and technology

Automobile factories and hospital laboratory work are examples of Answers: A. Projects B. job shop C. Flow shop processes D. Continuous flow processes

The work activity that effectively limits throughput of a process is called a ____. Answers: A. Process boundary B. Make-to-order C. Bottleneck D. Throughput

job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers. Answers: True False

A process map (flowchart Answers: A. Is boundaryless B. Does not include information flow C. Is often used as a baseline to describe how a process is performed D. Must include a line of customer visibility

What type of process would a paper mill most likely use? Answers: A. Project B. job shop C. Flow shop process D. Continuous flow process

Which of the following is least related to Value Stream Mapping? Answers: A. Nonvalue activity B. Time C. Cost D. Reengineering

A manufacturing firm that produces a standardized product, not made of discrete parts, with littletono customization, with high demand, is most likely to use this type of process. Answers: A. project B. job shop C. flow shop D. continuous flow

During which phase of a product's life cycle does low unit cost become a top competitive priority? Answers: A. Introduction B. Growth C. Maturity D. Decline

Appliances and iPods are examples of ____ goods. Answers: A. Custom B. Option C. Standard D. Assemble to order