question

Inspiring and motivating employees to work hard and supporting their effort to fulfill plans are management functions of...

answer

leading

question

Effective managers utilize organizational resources resulting in both _____ and ______

answer

high-performance outcomes....high levels of satisfaction for the workers

question

At the _____ level, technical skills are particularly important

answer

lower-level management

question

Which statement concerning the relative importance of technical, human, and conceptual skills at different

answer

Conceptual skills are most important for top managers

question

Managers who use their special technical expertise to support the efforts of line workers are called _______

answer

staff managers

question

Organizations are complex systems composed of ______

answer

many interdependent parts that function together to achieve a common purpose

question

When managers develop action priorities for their jobs that include goals and plans spanning and performing the important activity of _______

answer

agenda setting

question

Providing useful ______ and/or ______ is a broad purpose that all organizations share.

answer

goods....services

question

Assigning tasks, allocating resources, and coordinating activities of individuals and groups to accomplish your goal is the management function of...

answer

organizing

question

In today's workplace, careers are being redefined in terms of:

answer

flexibility, free agency, skill portfolios, and entrepreneurship

question

An input measure of the resource costs associated with goal accomplishment is called _____

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performance efficiency

question

According to the text, Tech IQ is

answer

a person's ability to use technology at work and everyday living, and commitment to .......... technological developments

question

Managers who work in public or nonprofit organizations are called...

answer

administrators

question

In addition to initiative and discipline, career success today also requires:

answer

Continuous learning

question

A manager who emphasizes cost containment, even at the expense of missing production targets is surrendering _________ for __________

answer

performance efficiency......performance effectiveness

question

Which of the following is not one of the early career survival skills for the new workplace identified...

answer

teamwork

question

To survive in the new workplace, people must do all of the following except...

answer

Have an extensive knowledge of information technology

question

Someone whose mind is a critical asset to employers and who contributes to the intellectual capital of a company is a

answer

knowledge worker

question

Which of the following could help facilitate a new college graduate's career entry point?

answer

all of the above

question

________skills include the ability to break down problems into smaller parts to see the relations as implications of any one problem for others

answer

conceptual

question

____are responsible for the performance of the organization as a whole, or for one of its major parts

answer

top-level managers

question

when making decisions that will impact his department, Tom considers the decision in relation how would he feel if his decision were placed upon him. The rule that Tom uses in making his decision would be an example of...

answer

ethical framework

question

________is the social responsibility view holding that management's only responsibility is running a business to maximize profits.

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The classical view

question

Ethical dilemma in the form of ____ may occur when a manager takes a bribe or kickback or extraordinary gift in return for making a decision favorable to the gift giver.

answer

conflicts of interest

question

In submitting his expense report for a recent business trip, Neil sought reimbursement for some personal entertainment expenses. Knowing hat the company policy prohibited such reimbursement, he reported higher amounts for transportation fares and gratuities than he actually spent. Which is a rationalization?

answer

no one will ever know about it

question

Which is NOT a potential risk faced by people who act as whistleblowers?

answer

Being generously rewarded for revealing misdeeds

question

Which of the following are examples of Ethical Dilemma?

answer

all of the above

question

Formal codes of ethics are usually concerned with expressing how employees may be expected to behave with respect to all of the following except

answer

choice of friend acquaintances

question

The degree to witch outcomes are allocated without regard to ethnicity, race, gender, age, or other differences criteria is the concept of...

answer

distributive justice

question

Which of the following rationalizations for unethical behavior displays the mistaken belief that the organization's best interests stand above all others?

answer

The organization will protect me

question

When students on a university campus find cheating so commonplace that it becomes an accepted standard, you are dealing with an ethical issue of which context?

answer

Situational

question

_____are personal rules or strategies for ethical decision making

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ethical framework

question

The accommodative strategy of social responsibility meets the organization's _____

answer

economic, legal, and ethical responsibilities

question

Codes of ethical conduct have several limitations. Which of the following is NOT one of those limitations

answer

ethical codes are not useful in large, complex organizations

question

Someone who exposes the misdeeds of others in an organization is an attempt to preserve ethical standards and protect against further wasteful, harmful, or illegal acts

answer

whistleblower

question

The _____ refers to the situation in which corporate social responsibility leads to improved financial performance and this, in turn, leads to additional socially responsible actions

answer

a virtuous circle

question

An organization is meeting its economic responsibility when...

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it earns a profit through the provision of goods and services desired by customers

question

The persons, groups, and other organizations directly affected by the behavior of an organization and holding a stake in its performance are referred to as...

answer

stakeholders

question

Critics charge that _____ is a form of ______, or the attempt to impose one's ethical standards on another

answer

universalism....ethical imperialism

question

Former American Airlines president Robert Crandall contacted Howard Putnam, the president of now-dedfunct Braniff Airlines, to discuss raising airfare on their competing money-losing routes. US Justice Dept. alleged this illegal, an example of the ____ factor influencing managers' ethical behavior

answer

environment

question

Not taking sexual harassment allegations against top management as seriously as allegations against lower-level supervisors is an example of violating the principle of...

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procedural justice

question

Which of the following is not a step that managers should follow for making ethical decisions?

answer

model what others are doing

question

The highest level of social performance comes through the satisfaction of an organization's...

answer

discretionary responsibility

question

A US company decides to move their operations to a country in which child labor laws are common and accepted practice. This type of action would best display...

answer

cultural Relativism

question

A strict chain of command, strong work group identities, and ambiguous priorities are

answer

organizational barriers to whistleblowing

question

Reducing paper usage, recycling, using local produce, and adopting energy saving practices and facilities are all initiatives associated with...

answer

Natural environment conditions

question

General environment conditions exclude what category?

answer

Human relations conditions

question

____represents a lack of complete information regarding what exists and what developments may occur in the external environment

answer

environmental uncertainty

question

The specific environment would include which of these?

answer

all of the above

question

_____result in the creation of new or improved goods and services

answer

product innovations

question

Which of the following would be considered part of the sociocultural environment condition?

answer

demographics

question

Which of the following would NOT be a condition of the general environment?

answer

extent and nature of competition

question

Highly innovative organizations have top managers who do all of the following EXCEPT

answer

create conflict to stimulate creativity

question

When stores owned by a major national and global chains are advertised with local non branded names these organizations are involved in ________

answer

unbranding

question

Reducing the carbon footprint of an organization could be accomplished by

answer

using solar power rather than electricity as a power source in an operating plant

question

In an effort to survive in a sluggish economy, PC Computing Inc. has decided to streamline their operations and look for opportunities to find better ways of operating their business from cutting costs, transforming the shopping experience, to improving their supply chain, PC Computing in most concerned with which type of innovation?

answer

Process innovation

question

Which of the following statements accurately describe the concept of environmental uncertainty?

answer

Environmental uncertainty consists of two components--complexity of the environment and rate of change in the environment

question

_______ strategically links all operations dealing with resource supplies

answer

supply chain management

question

________ makes use of environmental resources to support societal needs today while also preserving and protecting them for future generations

answer

sustainable development

question

GE has found expanded markets for handheld and portable electrocardiogram and ultrasound machines that sell for a fraction of the price of larger units. GE utilized the process of ____ to move these products into the US market where they were well received.

answer

Reverse innovation

question

____is an important criterion when hiring and moving people into positions of responsibility

answer

creativity

question

the triple bottom line considers which of the following in determining organizational performance?

answer

all of the above

question

the 3 P's of organizational performance include all the following EXCEPT

answer

promotion

question

According to Gary Hamel, the Innovation Process includes all of the following steps included in the "wheel of innovation"

answer

imagining, designing, experimenting, assessing, scaling

question

___ is the process of turning new ideas into products or processes that can increase profits through greater sales or reduced costs

answer

commercializing innovation

question

Achieving efficiency in all aspects of the ____ while ensuring on-time availability of quality resources for customer-driven organizations is the fundamental goal of ____.

answer

supply chain.....supply chain management

question

The ___ consists of all the conditions in the external environment of an organization that forms a background context for managerial decision making

answer

general environment

question

persons, groups, and institutions that are directly affected in some way by the organization's performance are referred to as___

answer

stakeholders

question

The term used to describe actual organizations, groups, and persons with which an organization interacts and conducts business in the ____

answer

specific environment

question

_____ involves strategic management of all operations involving the suppliers of an organization's resources

answer

supply chain management

question

One reason for pursuing international opportunities is concerned with the notion of economic development, which represents...

answer

a global firm conducting business in foreign countries with direct intent to advance local economic development

question

trade barriers that limit freedom of trade include all of the following except

answer

most favored nation status

question

the process of purchasing materials, component parts, or business services from different countries around the would is known as

answer

global sourcing

question

The EU is an alliance of European countries that have

answer

agreed to promote mutual economic growth by removing trade barriers

question

___ is the potential loss in value of foreign investment due to instability and political changes int he host country

answer

political risk

question

the goal of _____ is to take advantage of international wage gaps and the availability of skillet labor by contracting for goods and services in low-cost foreign locations

answer

global sourcing

question

The importing of products involves

answer

buying foreign-made products and selling them in domestic markets

question

Which of the following are competitive implications for the EU?

answer

free flow of workers, goods and services, and investments across national boundaries

question

Engaging in illegal practices to further one's business interests is known as

answer

corruption

question

A _____ tries to forecast political disruptions that can threaten the value of a foreign investment

answer

political risk analysis

question

Which one of the following forms of international business represents an investment in a local operation that is completely owned and operated by a foreign firm?

answer

foreign subsidiaries

question

Which of the following statements accurately describe the basic building blocks of cultural intelligence?

answer

self-awareness and reasonable cultural sensitivity

question

_____ is a form of international business through which a foreign company pays a fee for the rights to manufacture or sell another firm's products in a specified region

answer

a licensing agreement

question

Which of the following are mutual benefits for a multinational corporation and a host economy?

answer

A, B, and C

question

in the US, the Foreign Corrupt Practices act is controversial because critics believe the act

answer

fails to recognize the realities of business as practiced in many foreign nations

question

Thomas takes great strides to be aware of international business. This is good quality of a

answer

global manager

question

cultural intelligence

answer

the ability to accept and adapt to new cultures

question

________is viewing ones culture superior to others

answer

ethnocentrism

question

_______ have nonprofit missions and operations that span the globe

answer

nultinational organizations

question

According to your text, all of the following are included as part of Confucian values in Asian cultures EXCEPT

answer

Awareness

question

The worldwide presence of resource supplies, product markets, and business competition characterizes the age of ____

answer

a global economy

question

Companies that believe in _____ realize that businesses around the world have much to share with and learn from one another

answer

global management learning

question

Humane orientation

answer

is defined as the degree in which people in a culture emphasize fairness, altruism, generosity, and caring

question

______ is the process of growing interdependence among elements of the global economy

answer

globalization

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